Office PC from Evetech bombed out?

[LukeHawk]

Hey guys, maybe some of you have some advice.

We bought a mid/high-end PC from EVETECH a few months ago for the office. Fairly beefy for the programs we run on it.
Anyway, so today it suddenly wont connect to any displays. I've tried plugging the monitor via HDMI cable into the graphics card, and the motherboard, with no results.
The monitor works fine on our other devices, so I've ruled out monitor and cables.
The PC comes on, RGB fans and everything, just no display. Is there something else I can try before I get in contact with Evetech to sort it out? Still under warranty.

Thanks

 

[JollyJamma]

Hey guys, maybe some of you have some advice.

We bought a mid/high-end PC from EVETECH a few months ago for the office. Fairly beefy for the programs we run on it.
Anyway, so today it suddenly wont connect to any displays. I've tried plugging the monitor via HDMI cable into the graphics card, and the motherboard, with no results.
The monitor works fine on our other devices, so I've ruled out monitor and cables.
The PC comes on, RGB fans and everything, just no display. Is there something else I can try before I get in contact with Evetech to sort it out? Still under warranty.

Thanks

I’d call them and explain the situation - it sounds dead.

 

[VandaL]

Had a faulty SSD in one of our accounts machines, blue screened randomly. Googled the error it's SSD related, called evetech they want the entire machine sent to them from Durban and it will take around 2 weeks for the techs to look at it.

Said eff that bought a 256gb ssd off carb for like R400 (what it would of cost to ship both ways to evetech) and the machine was a running as normal the next day. I still have the faulty SSD if someone from @Evetech Support can let me know if I can just send that to RMA.

 

[spydr97]

If it's still under warranty the best thing would be to call them and let them deal with it.
The last thing you want is to open it and do something which they then blame for the PC not working even if it isn't the case.

 

[BLaaR]

Just call them, they will have you up in running in no time.

 

[Colonel Sanders]

I recently sent up 2 things for evetech to look at. They charged me for two items X2 which included return shipping even though both those items fit in a small-to-mediumish-sized boxed. (Motherboard & 120mm aio cooler). Also the motherboard's pins in its CPU socket had 0 bent pins when I sent it with the courier and somehow managed to end up with over 5 bent pins (even under the bits covered by the CPU socket lid thing). I feel like they give bogus shipping quotes and I've heard that they haven't had the "best" after-sales support good luck though if you decide to send it back! Make sure to take pics of everything before you do.

Edit: so essentially I paid 130x4

 

[Vlekkie]

Just call them, they will have you up in running in no time.

Heh ok, "call" evekek.

Just do this. @Evetech Support , and talk to whoever responds.

I have a total of 3 hours on the phone with evetech. Only 10 minutes of that was speaking to anyone.

 

[LukeHawk]

Ok thanks guys, will do. Tried to call them earlier, but with no luck.

 

[BLaaR]

Ok thanks guys, will do. Tried to call them earlier, but with no luck.

Wow...........very odd. They are always so quick. Maybe you are just having bad luck.

 

[Ho3n3r]

Ok thanks guys, will do. Tried to call them earlier, but with no luck.

Give them a moment, they're just busy with the previous 99 support calls they chose to ignore the first time round.

 

[Vlekkie]

Wow...........very odd. They are always so quick. Maybe you are just having bad luck.

I'm not even sure if this is sarcasm xD

 

[BLaaR]

Maybe their lines have a problem. You can also e-mail them. They respond quickly to mails too.

 

[Evetech Support]

Hi there,

We apologize for you not reaching us through our phones earlier. We had to reset our phones this morning, this could be why you couldnt reach us.

The best thing I would suggest would be to send an email to support@evetech.co.za and they will assist you further. If it comes down to having to send the PC back to us, I will do my best to get the lowest shipping rates.

We are really sorry that you are experiencing these issues. I hope we can sort this out for you as soon as possible.

 

[LukeHawk]

Hi there,

We apologize for you not reaching us through our phones earlier. We had to reset our phones this morning, this could be why you couldnt reach us.

The best thing I would suggest would be to send an email to support@evetech.co.za and they will assist you further. If it comes down to having to send the PC back to us, I will do my best to get the lowest shipping rates.

We are really sorry that you are experiencing these issues. I hope we can sort this out for you as soon as possible.

Thank you, I will do so when I'm back at the office tomorrow

 

[BLaaR]

See..........told you there was a problem with their lines.

 

[Vlekkie]

See..........told you there was a problem with their lines.

lmao they've had a problem with their lines for 2 years

 

[Evacol]

Wow...........very odd. They are always so quick. Maybe you are just having bad luck.

This man 100% works for Evetech

 

[Havoc]

Telkom does have issues Carbies lol

 

[BLaaR]

This man 100% works for Evetech

I wish............such a great company.

 

[nagapie]

Telkom does have issues Carbies lol

Yeah 0861 numbers from telkom been having issues for the past two days.

 

[Off-The-Chart]

Anyway, so today it suddenly wont connect to any displays. I've tried plugging the monitor via HDMI cable into the graphics card, and the motherboard, with no results.

so, did the monitor connect to the PC via wifi at first?

also, plugging into the motherboard would only help if the CPU has onboard GPU and not totally sure how the BIOS works where you can choose what GPU gets preference

whether it would auto detect what is being used or you have to manually choose

no error codes on the motherboard displaying?

 

[LukeHawk]

Hi there,

We apologize for you not reaching us through our phones earlier. We had to reset our phones this morning, this could be why you couldnt reach us.

The best thing I would suggest would be to send an email to support@evetech.co.za and they will assist you further. If it comes down to having to send the PC back to us, I will do my best to get the lowest shipping rates.

We are really sorry that you are experiencing these issues. I hope we can sort this out for you as soon as possible.

I got in touch with the support team, and have completed the RMA form, thanks.

 

[LukeHawk]

so, did the monitor connect to the PC via wifi at first?

also, plugging into the motherboard would only help if the CPU has onboard GPU and not totally sure how the BIOS works where you can choose what GPU gets preference

whether it would auto detect what is being used or you have to manually choose

no error codes on the motherboard displaying?

When plugged in to the on-board, I should at least have gotten access to the bios, isnt it? But nothing. The monitor detects no signal what so ever from the machine. Not sure about fault codes on the motherboard, didnt check that.