Advice needed regarding a sale

[FleaDoctor]

During December I bought a motherboard at a premium price. Board was not as described in the ad, it was caked in black house dust to the extent I had to use a fair amount of electrical contact cleaner and paintbrush to clean it. Already this had annoyed me, the seller described it as excellent. However this wasn't the main issue, upon opening the box I discovered the mounting brackets for the CPU cooler/water cooler on the motherboard weren't there, I found them loose in the box with no screws.

None of this was described in the ad or made aware to me. (perhaps it's my ignorance but when a seller describes a motherboard as excellent one assumes it's good to go, especially one marked at 75% of its new price even when out of warranty) Due to me being on holiday with family over December, I had no time to build my PC and then work started off with a busy year.

I have since contacted the seller but he doesn't seem to possess any urgency in anything he does. His username I suppose is reminiscent of this.

Below is the ad, I'd like your opinion on the matter if you feel this was a fair deal. In the interim I've given the seller a choice to find the heatsink and send to me, buy a replacement heatsink or alternatively I ship the motherboard back to him at my expense and he transfers the money back to me.

[For Sale] - SOLD MSI X470 Gaming Pro Carbon Ryzen ATX Motherboard R2800 | AMD

Item: MSI X470 Gaming Pro Carbon Ryzen ATX Motherboard Age: 3 years Price: R2800 Payment Method Accepted: EFT Warranty: None Warranty Holder: None Packaging: yes original box Condition: Excellent Location: Pretoria, Rietfontein Reason: Need cash Shipping: Yes Collection: yes Link: Evetech Custom...

carbonite.co.za

 

[goldfritter]

I'm unclear as to what is missing. AM4 motherboards come with:
- a metal backplate around the size of a R 10 note.
- a pair of plastic brackets around 7cm long, each with a sort of hook in the middle of the bracket.
- 4 screws to screw the brackets to the backplate (which pass through the 4 holes around the socket).

If any of the above are missing, I'd say you have a case for a bad deal against the seller if he's not willing to help you get those items, since he advertised it as excellent condition and original packaging.

The dust is not really a factor I think, some people take "excellent" to mean "everything is working correctly" rather than "squeaky clean." Not sure it's worth chasing the dust issue.

However - you mention a heatsink is missing. What heatsink?

 

[moedeez]

The dust is not really a factor I think, some people take "excellent" to mean "everything is working correctly" rather than "squeaky clean." Not sure it's worth chasing the dust issue.

Yeah agree on this point
.
Sellers name is SirSmokesAlot, luckily it wasn't that smoker gunk on the components.

He does live in Kriel (judging from thread)
"Kriel is a town in Nkangala District Municipality in the Mpumalanga province of South Africa. The Kriel Power Station is located just outside the town"
"Kriel Power Station in Mpumalanga, South Africa, is a coal-fired power plant operated by Eskom. It is located about 4 km from Matla Power Station just outside the town of Kriel."

I'm guessing it's just coal dust which is everywhere.

 

[Switch]

The dust is not really a factor I think, some people take "excellent" to mean "everything is working correctly" rather than "squeaky clean." Not sure it's worth chasing the dust issue.

Depends, if it's the "blow-lightly-easy-to-remove" then not really an issue, but if it's the "caked-like-crumb-food-needs-a-brush" then I would be annoyed enough to rank it as a neutral. This is where clear sales pictures would instantly solve the issue before it becomes an issue.

Just saying.

 

[FleaDoctor]

I'm unclear as to what is missing. AM4 motherboards come with:
- a metal backplate around the size of a R 10 note.
- a pair of plastic brackets around 7cm long, each with a sort of hook in the middle of the bracket.
- 4 screws to screw the brackets to the backplate (which pass through the 4 holes around the socket).

If any of the above are missing, I'd say you have a case for a bad deal against the seller if he's not willing to help you get those items, since he advertised it as excellent condition and original packaging.

The dust is not really a factor I think, some people take "excellent" to mean "everything is working correctly" rather than "squeaky clean." Not sure it's worth chasing the dust issue.

However - you mention a heatsink is missing. What heatsink?

the heatsink which the cpu cooler mounts to, the screws go through the motherboard and the plate sits at the rear behind cpu.

 

[goldfritter]

the heatsink which the cpu cooler mounts to, the screws go through the motherboard and the plate sits at the rear behind cpu.

Do you mean the two black brackets in the top-right of this pic:

Everything in this pic should have come with the motherboard.

 

[pɐlΛ‾pɐq‾ƃᴉq]

the heatsink which the cpu cooler mounts to, the screws go through the motherboard and the plate sits at the rear behind cpu.

Open up a bad deal.

 

[BlueCrayon]

Excellent condition means exactly that - Excellent. No matter how you look at it or phrase it, he was being dishonest.

This was not excellent. Not even good. Fair would be a better word.

 

[goldfritter]

Open up a bad deal.

Excellent condition means exactly that - Excellent. No matter how you look at it or phrase it, he was being dishonest.

This was not excellent. Not even good. Fair would be a better word.

I'm still not 100% sure what he's claiming is missing though. Because the motherboard doesn't come with a heatsink. Am I being dumb?

Or do you both think the dust is enough to say the condition is not as described?

 

[pɐlΛ‾pɐq‾ƃᴉq]

I'm still not 100% sure what he's claiming is missing though. Because the motherboard doesn't come with a heatsink. Am I being dumb?

Or do you both think the dust is enough to say the condition is not as described?

None of the above.

BD thread. Warranted or not, it's what it's there for .

 

[FleaDoctor]

Do you mean the two black brackets in the top-right of this pic:

Everything in this pic should have come with the motherboard.

yes plate on the left missing, ones on the right were loose in the box.

 

[goldfritter]

yes plate on the left missing, ones on the right were loose in the box.

And no screws, right? I'd definitely open a bad deal, if the seller has not resolved the issue two months later.

 

[J37]

The dust is not really a factor I think, some people take "excellent" to mean "everything is working correctly" rather than "squeaky clean." Not sure it's worth chasing the dust issue.

100% get where you're coming from, as not every one has the same standards... However I do believe the waters can get muddied quite easily interpreting it the way you explained. IMO, describing a component as "Excellent" would mean it requires no attention besides installing it and using it. As a seller, I believe it's common courtesy to ensure a component is as clean and presentable as possible.

 

[AceSwiftShooter]

Baffles the mind how someone has no problem selling filthy stuff.
Keyboard crumbs all over again...

 

[FleaDoctor]

100% get where you're coming from, as not every one has the same standards... However I do believe the waters can get muddied quite easily interpreting it the way you explained. IMO, describing a component as "Excellent" would mean it requires no attention besides installing it and using it. As a seller, I believe it's common courtesy to ensure a component is as clean and presentable as possible.

Correct. That's why i mentioned the dust was an hour of my time with electrical contact cleaner and a paintbrush. However, the lack of a CPU bracket holder renders the motherboard unusable so I'm in the process of finding one. In hindsight, I should have paid the extra R1000 and I would have had the same motherboard brand new from Evetech and the warranty. Again, the term excellent makes me believe an item is exactly that, especially at 75% value of the new price.

The lesson learnt here is to take the approach that everyone is out there to do you in.

 

[moedeez]

Evetech and the warranty

Oh boy are you in for a suprise..

Search results for query: evetech

carbonite.co.za

Review Companies Online | Customer Service & Company Ratings | hellopeter.com

www.hellopeter.com

 

[moedeez]

However, the lack of a CPU bracket holder renders the motherboard unusable so I'm in the process of finding one.

Why are you looking for one?
Shouldn't you be returning the board to the seller and getting your money back? it's not usable without all those parts..

 

[Oj0]

Evetech and the warranty

Wait, what? What year is this?

 

[eyesuc]

yes plate on the left missing, ones on the right were loose in the box.

Does anybody perhaps know if the following would be a viable option?

Printables

www.printables.com

Printables

www.printables.com

Printables

www.printables.com

If it would help at all, I would gladly 3d print these for you for free.