Bad Deal Regarding warranty

[Wreckit]

Deal Thread URL: [For Sale] - Steel series APEX Pro mini keyboard - new | Peripherals
Seller: @Mandarin
Buyer: @Wreckit
Description of Bad Deal:
Hi . So the bad deal is related to the warranty . The add stated the item is brand new in the box and under warranty. This was part of the decision making to buy the unit.
I made contact paid and got the unit.

Using the keyboard for just over a month the space bar started acting up. The space bar on the one side does not want to move smoothly up and down. It seems the problem might be on the one standoff. I did not take the key off to inspect as it is under warranty . I decided to contact the the seller to find out about the warranty. Sent him a message on 2 April . He responded once asking me Wat is wrong. He did not supply the warranty details . After following up he responded on Friday the 5th. He told me that he could not get hold of the person who he bought it from. I gave him a couple of extra days for this.
On Monday I asked him Wat I must do . He then asked me if my son did not hit the keyboard. I told him my son is 17 years old and his old Redragon keyboard from 2 years back is still working. He is using it now again since the Steel Series is faulty. This is anyway irelavant . All i want to do is send it in for warranty. The seller asked me for more time. I gave him 8 days so far just to get me the warranty info.

- In the meanwhile I have tried to locate the warranty supplier myself. I have contacted Wootware , Evetech,. I also contact distributors like Frontosa and Rectron.
I emailed Steel Series directly and they could not assist. I shared this all with the seller .

Today i contacted the seller . He said I must wait. I mean how much time must I give him to get me the warranty info? I then notified him that I will have to open a bad deal.
He was not happy and told me I got the keyboard at half price (this is irelavent to this issue). He also told me that it is sad that my Son is giving me orders. ( Seriosly wtf!. Because my son is asking about his keyboard for the past 8 days this seller is now telling me my son is giving me orders. ) This is totally irelavent.

Bottom line is . I bought the keyboard due to it being new and under warranty. The key then became faulty. I want to send it in for warranty . ( simple procedure) . Seller now cant give me the warranty info and started insulting me on a personal level. If he did not have warranty why advertise it with warranty.


Admins please assist. If you need me to send the chat log via email please provide me with a email address.
Thank you.

 

[Toxxyc]

Here we go again. @Mandarin respond here. It's not the first time you claim something to be brand new in box and then it isn't.

 

[Oj0]

Those keyboards were R 3,199 late last year on promo, and loads of them sold via dozens of retailers including myself. Unfortunately the distributor doesn't track serial numbers, so they won't honour warranty without the invoice.

I cannot get a list of the retailers that sold them, so without the original invoice it doesn't have any warranty whatsoever as you won't even know who to contact

That said, send me the serial number. SNs often have a date of manufacture integrated into them, and I can see if I can ask the disti to do me a solid. There's like a 0.01% chance of it being a yes, but that's better than 0%.

Edit - yup, I found how to tell date of manufacture from SN. Send it my way

 

[Wreckit]

@Oj0 thank you very much for your assistance. The serial is 6482033329112200844

 

[Oj0]

@Oj0 thank you very much for your assistance. The serial is 6482033329112200844

Great, let's break it down.

64820 333 29 11 22 00844

SKU Batch# Supplier# Week# Year Sequential numbering

So date of manufacture was 11th week of 2022, or sometime in March 2022. I'll pass it on, but it's so close to out of warranty (or even out of warranty already) I think chances are not just approaching, but passing zero

 

[Wreckit]

Great, let's break it down.

64820 333 29 11 22 00844

SKU Batch# Supplier# Week# Year Sequential numbering

So date of manufacture was 11th week of 2022, or sometime in March 2022. I'll pass it on, but it's so close to out of warranty (or even out of warranty already) I think chances are not just approaching, but passing zero

Thank you for the efford. I appreciate it. So i can asume it was not new and most likeley had no warranty.

 

[Toxxyc]

@Mandarin anything to add to the above?

 

[Switch]

Thank you for the efford. I appreciate it. So i can asume it was not new and most likeley had no warranty.

Not necessarily true. Speaking in general and not specifically to this case, you do get situations where retailers sell "old new stock", meaning stock that is new but has been sitting on the shelf for a long time. Generally speaking the warranty period will start from the date of invoice to the end user, and between the reseller/distributor the warranty starting period from the distributor gets forward dated to that invoice date but this is irrelevant to the end user. However what I described is for typical distributor to reseller/retailer to invoicing the end user, which may not apply to this scenario as the seller in OP doesn't seem to be a retailor.

 

[Confucius]

What many fail to realize is that an item may be in a brand new condition but the age / warranty may be different. Example when it relates to an RMA, the warranty is still from the original purchase date and does not start fresh. I see this in many threads.

 

[Toxxyc]

Generally speaking the warranty period will start from the date of invoice to the end user

This. It's always the case that warranty starts with sale, not with movement to retailer.

What many fail to realize is that an item may be in a brand new condition but the age / warranty may be different. Example when it relates to an RMA, the warranty is still from the original purchase date and does not start fresh. I see this in many threads.

Correct, but the thread said: "Age: Brand new in box"

That means he sold it as brand new in box.

I also see @Mandarin was online, read this thread but didn't respond. I wonder if this is a not-so-subtle "screw you" to the members here, because he's done this before. With @mikewazar, with @Yusuf, with @Gingervitus. Need I dig more? Last time I found at least 4 members, if I remember correctly, and this one makes it 5.

Last time I said I wouldn't hesitate to deal with you again, @Mandarin, but that image is quickly changing. Your silence is not helping.

 

[Cartman]

I used to import kit directly from a well known manufacturer in China. Manufacturer warranty would last 2 years from the date of manufacture, so if stocks sat, it would be our fault. We would still honor the warranty as a Wholesaler/Retailer, from the date of sale, but we had no option for an RMA after 2 years.
Given that, it is still quite possible for the said keyboard to be under warranty, just obviously hinges on the invoice as mentioned above.

 

[Confucius]

Correct, but the thread said: "Age: Brand new in box"

That means he sold it as brand new in box.

Totally agree. My comment was more about the sellers stating this incorrectly. Whether this was Intentionally misleading or not, It shouldn’t be the buyers problem here. It was sold with warranty, so the seller should sort it out.

 

[mikewazar]

This guy still owes me money!!!

Support - Ban | Support Forum

Good day Is there any way I can get my account reinstated? If not I will understand. Thanks User state: Valid User is banned No matching spam trigger logs were found.

carbonite.co.za

 

[Wreckit]

Hi all. Even if the item stood for a long time and did not sell , is not valid to my situation. All i wanted was the invoice .
He cannot provide it. He claimed the person whom he bougbt it from did not give it. So then i assume it was not new as advertised. He bought it from some one else and not new from a shop or a supplier. Then when i started pushing for the invoice after 8 days he started acting like a tool. Talking about my kid giving me orders cause he wants his new keyboard fixed or replaced. Telling me i got it half price. All this because i asked for the invoice and warranty details . I trusted him . Clearly i made a mistake.
I dont think he is going to come to the party. He read the bad deal and did not respond. I think he must be banned. Clearly this post now brought up some old bad deals . This then is not his first time.

 

[Toxxyc]

This guy still owes me money!!!

Support - Ban | Support Forum

Good day Is there any way I can get my account reinstated? If not I will understand. Thanks User state: Valid User is banned No matching spam trigger logs were found.

carbonite.co.za

Still? I thought it was sorted, which is why your bad deal thread was removed, wasn't it?

 

[mikewazar]

Still? I thought it was sorted, which is why your bad deal thread was removed, wasn't it?

This is the last comms I had with him besides the Carb thread which he never replied to.

 

[Toxxyc]

I remember that. He was supposed to refund you after that. Guess he wiped his ass with you.

 

[mikewazar]

I remember that. He was supposed to refund you after that. Guess he wiped his ass with you.

I don't recall the reason my thread on him was deleted, seems he took several people for a poes since then too.

 

[Toxxyc]

That he did. I'm not even giving him a chance here. I'm removing his access from Carbonite.

 

[Wreckit]

That he did. I'm not even giving him a chance here. I'm removing his access from Carbonite.

Thank you for your help @Toxxyc . It is sad to think a person will rather have his account of 14 years banned than to sort something out. Thanks to @Oj0 for also trying to help with the warranty.

 

[Oj0]

Not necessarily true. Speaking in general and not specifically to this case, you do get situations where retailers sell "old new stock", meaning stock that is new but has been sitting on the shelf for a long time. Generally speaking the warranty period will start from the date of invoice to the end user, and between the reseller/distributor the warranty starting period from the distributor gets forward dated to that invoice date but this is irrelevant to the end user. However what I described is for typical distributor to reseller/retailer to invoicing the end user, which may not apply to this scenario as the seller in OP doesn't seem to be a retailor.

This is partially true. Without an invoice, the warranty will start from manufacturing date, not sale date as there is no proof of purchase. There's also a little more to it.

I used to import kit directly from a well known manufacturer in China. Manufacturer warranty would last 2 years from the date of manufacture, so if stocks sat, it would be our fault. We would still honor the warranty as a Wholesaler/Retailer, from the date of sale, but we had no option for an RMA after 2 years.
Given that, it is still quite possible for the said keyboard to be under warranty, just obviously hinges on the invoice as mentioned above.

A lot of distributors work this way as well, which is a big part of the reason I'm EXTREMELY selective about what stock I keep on hand. Warranty starts on the day of sale to the retailer, and if it sits on the shelf for 5 months, that's 5 months less of the full warranty period from date of sale to the end user that the distributor will cover. It's hypothetically possible to sit on a product for a few years and the warranty has expired before the end user has purchased it. In these cases, the retailer has to cover the balance of the warranty at their own expense.

Some graphics cards work this way as well - XFX and Sapphire come to mind. NOBODY in channel will cover the full given warranty as Sapphire themselves will only cover from date of manufacture even if it sat WITH THEM for a year before selling.

This is also why distributors will right off stock periodically, physically destroying it rather than selling it at a lower price.

It is actually surprisingly UNcommon for a vendor, distributor or supplier to honour warranty from the date of sale to the end user. The biggest, generalized exceptions are items covered by a service center, such as printers, with the retailer being the party to assume risk.

Anyway, the long and short of it is that warranty is from date of manufacture without an invoice.

 

[mikewazar]

Did he get unbanned AGAIN?

After five of these "oh sorri neh i didnt get a chance to give my side of my sob story" how can his continued membership on this forum seriously be allowed?

For one, he still owes me money from 2021 lmao

 

[Toxxyc]

I want to hear @Mandarin's side of the story.

 

[Wreckit]

Since his ban was removed he has been online many times. Almost two days later and no response .
Bottom line ..... It was sold as new with warranty. It is now 10 Days after I asked him for the warranty details.
He clearly does not have it. He bought it from some one else . So it was not new. He even logged a ticket with
Steel series after I have already done it. They need a invoice. I told him this days ago.
He advertised a item as new and under warranty and he cannot produce the proof of warranty.
It seems like his balls needs to be licked to come and defend himself. This box needs to be banned forever!

 

[Oj0]

Great, let's break it down.

64820 333 29 11 22 00844

SKU Batch# Supplier# Week# Year Sequential numbering

So date of manufacture was 11th week of 2022, or sometime in March 2022. I'll pass it on, but it's so close to out of warranty (or even out of warranty already) I think chances are not just approaching, but passing zero

I finally received a reply.

Wednesday, April 10, 2024 4:26 PM
Hi [redacted],

Hope you've been well

I have a customer (well, sort of) that purchased a keyboard. The retailer is unknown, but it's an APEX Mini Pro and there is no invoice for it. The serial number is 6482033329112200844 and all I can tell you is that it was purchased locally.

I'm just trying my luck here, but would warranty assistance be possible? He has already approached SteelSeries directly and hit a brick wall.

Kind Regards,

---

Fri 2024/04/12 09:38 AM
Good Morning Jonathan

I hope you well,

Unfortunately, we can’t assist

If end user can confirm retailer it was purchased from and date, we can possibly investigate but we will need more information to assist.

SteelSeries has a 24-month warranty.

Regards

 

[Wreckit]

I finally received a reply.

Wednesday, April 10, 2024 4:26 PM
Hi [redacted],

Hope you've been well

I have a customer (well, sort of) that purchased a keyboard. The retailer is unknown, but it's an APEX Mini Pro and there is no invoice for it. The serial number is 6482033329112200844 and all I can tell you is that it was purchased locally.

I'm just trying my luck here, but would warranty assistance be possible? He has already approached SteelSeries directly and hit a brick wall.

Kind Regards,

---

Fri 2024/04/12 09:38 AM
Good Morning Jonathan

I hope you well,

Unfortunately, we can’t assist

If end user can confirm retailer it was purchased from and date, we can possibly investigate but we will need more information to assist.

SteelSeries has a 24-month warranty.

Regards

Thank you @Oj0 for trying. Basically no invoice no help.

 

[Toxxyc]

Sorry @Wreckit. His ban is now finally back in place, and he's not talking his way out of it this time.

 

[Wreckit]

Sorry @Wreckit. His ban is now finally back in place, and he's not talking his way out of it this time.

Thank you. You can close this bad deal then.

 

[Oj0]

And boom, his entire "reputation" in its moer in 24 hours. Those 136 positive deals now mean absolutely nothing. Learn a lesson from this, kids.

I also just realized that he's quick to run his mouth about an unfair ban in the Support section, but hasn't posted here ONCE despite being tagged multiple times.