Bad deal - defective PC

[Phokkit]

Deal Thread URL: [Reseller] - 19x Dell Thin Optiplex 3000- 11th gen, 4 core, 8gb ram, 256gb R1600 ea | Combo (multi-item) sales & full systems
Seller: @Jaco52222
Buyer: @Phokkit

I bought one of these PCs with an extra 8GB ram
When I received the pc I had some issues apon arrival
Please refer to :

Little PC no display | Tech support & Hardware Advice

Hola hola Please help this dumbass I got a tiny PC, Dell optiplex 3000, Upon arrival one DP port has no display and the other one the resolution was stuck on a low resolution.bI was told a windows update would fix this. I did all the windows updates and now I have the following problem: The one...

carbonite.co.za

Seller gave me advice on what to do to rectify the problem
I tried everything with drivers ect and still couldn't get it to work
I told seller I want to return it as I can't sit with a broken pc, he told me in all fairness that he just sells the hardware and software is my issue.
He never asked me once how we can rectify this situation and he just assumed I wanted a refund and gave me big lip about it, saying how unfair it is ect
I would've been happy just to send it back so that he could see if he can fix it
Well it wasn't any driver/software issue, it is a faulty ram stick and one DP port is not displaying

Seller has a bad attitude when you tell him it's his problem to rectify the situation and thinks he can talk to you as he sees fit. Telling me I shouldn't rub him up the wrong way
He wanted to dictate to me how a return will work and expected me to pay for shipping again even though he sold me a faulty PC
Yes he wanted to refund me, but only on his terms and not once offered another solution

I don't want a refund, I just want a working PC as I've already bought computer speakers and a monitor for a tiny PC like this and he has multiple that he sells

So as it stands the pc has no driver issue. As soon as the extra ram gets put back in the problem starts all over again.


Seller also blocked me on WhatsApp so I couldn't tell him that it's a hardware problem

 

[Toxxyc]

@Jaco52222 your comments on the above, please.

 

[Jaco52222]

Tried making client happy by refund when requesting to send it back to me, he decided to rather become insulting than send me bank details for a refund. Seems he just wants to complain, where i wanted to actually sort issue out. No idea why that warrants a bad review. If thats the case, so be it.

Buyer was having issue that his resolution was stuck on lower than screen res, and only one port working. Presented like a driver issue, or no drivers installed. Tried assisting. After win update the display just stayed black. Seen this a lot, windows update breaking. Tried assisting further. Ended up not helping, user was not happy. Felt bad for the struggles he has now, never had this issue with any of the over 200 units ive sold, he is the first. Reminded him the hardware i sold had no issue, windows is the problem so please focus on the problem cause, not me for driver issues. Regardless i understand you are not happy as pc is not working as intended, ill refund you in full anyway.

User took this very badly, apparently offerring a refund for an unhappy client is a big no-no. Accused me of not testing hardware before sale, stated that the computer just isnt working, and if i told him that beforehand he would not have bought it and sat with the issue, and no one would buy from me.

-I did not take this well-
The hardware was tested, every single port. I go through a lot of effort to test each and every port of the units i do get in, even slots not used in the configurations i sell them in. Each component inside i test indipendantly as well. Instead of sorting out the problem, my skills, my work ethic is now being questioned, i take offence to that. After offerrring a full refund, i dont think thats fair. If a refund isnt what he wants, but a swop out, this was never mentioned. If he wanted me to personally sort the unit out, this was never mentioned. I stated to the user that yes, the hardware was tested with my test ssd with all programs ready to use, his windows i did a clean install and left it on the windows setup for user name input etc.
At this point I informed him that I am now upset, i dont like doing business like this where i try to fix an issue and i get told my business ethic is wrong. Dont want to do business with anyone who does that. Told him to send the unit back, send me his bank details, then i can refund him and be done with this. Told him to also send a picture of the unit serial, then when i get the unit back i can retest and confirm if it was drivers or a port that somehow went faulty.

User then once again took offence, stating he is the one with faulty pc so i have no right to be upset with how he is treating me. "wtf is up with that?!". Stated that he is not scared if im upset.....dont know why he would think i am wanting to scare him...when trying to make him happy, and stating i dont like how he is treating the situation?

"The pc ain't working and you don't want to be rubbed up when someone complains" -I very much like happy clients...I dont mind if you complain that something is not in working order. I will try my very best to sort you out, even beyond the agreed testing cut off. I state 24 hour testing warranty on my items, where manufacture warranty is not acitve. I have numerous times took a loss myself after a week if something dies to help the user out who is unhappy, cause sometimes shit just hits the fan, and no client will go back to buy from me if things only last a week. The issue at hand is not that he was complaining. The issue was how insulting he is being, instead of us trying together to sort out the issue, this was lost on him. I did not want to continue down this path, blocked him so he can calm down and not aggrivate me any further. Being upset wont be helping anyone solve an issue.

At a later point unblocked him ,asked him if he wants the continue with his behaviour, or actually solve the issue at hand. He responded saying "a kak attitude towards me me. I'll pay to get it fixed. My review of you will tell the story". The review he posted in no way reflects reality. Paints me in a very bad light. I do not think i deserved the bad review, but ill leave that up to the moderators to decide. I have not responded to his bad review, or gave him feedback back. End of the day i still want a happy client, seems he is being unreasonable and just wants to complain and fight.

 

[Jaco52222]

Deal Thread URL: [Reseller] - 19x Dell Thin Optiplex 3000- 11th gen, 4 core, 8gb ram, 256gb R1600 ea | Combo (multi-item) sales & full systems
Seller: @Jaco52222
Buyer: @Phokkit

I bought one of these PCs with an extra 8GB ram
When I received the pc I had some issues apon arrival
Please refer to :

Little PC no display | Tech support & Hardware Advice

Hola hola Please help this dumbass I got a tiny PC, Dell optiplex 3000, Upon arrival one DP port has no display and the other one the resolution was stuck on a low resolution.bI was told a windows update would fix this. I did all the windows updates and now I have the following problem: The one...

carbonite.co.za

Seller gave me advice on what to do to rectify the problem
I tried everything with drivers ect and still couldn't get it to work
I told seller I want to return it as I can't sit with a broken pc, he told me in all fairness that he just sells the hardware and software is my issue.
He never asked me once how we can rectify this situation and he just assumed I wanted a refund and gave me big lip about it, saying how unfair it is ect
I would've been happy just to send it back so that he could see if he can fix it
Well it wasn't any driver/software issue, it is a faulty ram stick and one DP port is not displaying

Seller has a bad attitude when you tell him it's his problem to rectify the situation and thinks he can talk to you as he sees fit. Telling me I shouldn't rub him up the wrong way
He wanted to dictate to me how a return will work and expected me to pay for shipping again even though he sold me a faulty PC
Yes he wanted to refund me, but only on his terms and not once offered another solution

I don't want a refund, I just want a working PC as I've already bought computer speakers and a monitor for a tiny PC like this and he has multiple that he sells

So as it stands the pc has no driver issue. As soon as the extra ram gets put back in the problem starts all over again.


Seller also blocked me on WhatsApp so I couldn't tell him that it's a hardware problem

"I told seller I want to return it as I can't sit with a broken pc, he told me in all fairness that he just sells the hardware and software is my issue."
my response to this was literally in the same message that i will refund you regardless. why are you leaving that part out? And btw....this would have included your shipping....i never told you i wouldnt refund that too?
the returning, it could have been resolved multiple ways, of wich you never once made any request or suggestion. based on your "I wouldn't have touched it" seems refund is what is appropriate.

 

[Jaco52222]

"I told seller I want to return it as I can't sit with a broken pc, he told me in all fairness that he just sells the hardware and software is my issue."
my response to this was literally in the same message that i will refund you regardless. why are you leaving that part out? And btw....this would have included your shipping....i never told you i wouldnt refund that too?
the returning, it could have been resolved multiple ways, of wich you never once made any request or suggestion. based on your "I wouldn't have touched it" seems refund is what is appropriate.

exact response: "cant be held accountable for software causing you an issue. 100% understand if you want to send it back, but "doesn't work" i disagree with."

 

[Phokkit]

"I told seller I want to return it as I can't sit with a broken pc, he told me in all fairness that he just sells the hardware and software is my issue."
my response to this was literally in the same message that i will refund you regardless. why are you leaving that part out? And btw....this would have included your shipping....i never told you i wouldnt refund that too?
the returning, it could have been resolved multiple ways, of wich you never once made any request or suggestion. based on your "I wouldn't have touched it" seems refund is what is appropriate.

I wasn't insulting, I was being blunt
You went on a complete rant sending multiple messages before saying give me your details
The fact is this is not a driver/software issues..it's a hardware issue
You telling me that "in all fairness I only sell the hardware and can't be hold accountable for software issues" is a bad attitude to have as a reseller. That's not an insult. That's the truth, me asking if you have tested it properly is not an insult, it's a question
The one DP is not displaying, not on any monitor or cable, I even tested on my friends monitors..so no that DP wasn't tested .
You went on about it's windows and how it's a driver issue when it's not
The extra ram you put into the pc is faulty
The pc won't boot on that second ram stick on its own
You had a bad attitude in the way you conducted business, you had a bad attitude how you spoke to me, you went on a massive rant and had the audacity to ask me after several hours if I calmed down?!I never showed any signs of aggression whatsoever
I've sent the WhatsApp messages to @Toxxyc .
There is no insults from my side. You quickly climbed on your horse..went from 0-200 instantly and never backed down
You never gave me a chance to ask for a different PC. It's kind of hard staying calm when a seller has a bad attitude
You proceeded to block me instead of sorting the issue out...then unblock when you feel like it, I'm sorry that's not how someone should conduct business. Sort your mess out first. So yea I wasn't happy for being blocked and sitting with a faulty PC. For me that's a kak attitude to have. No matter who you are

 

[Phokkit]

Tried making client happy by refund when requesting to send it back to me, he decided to rather become insulting than send me bank details for a refund. Seems he just wants to complain, where i wanted to actually sort issue out. No idea why that warrants a bad review. If thats the case, so be it.

Buyer was having issue that his resolution was stuck on lower than screen res, and only one port working. Presented like a driver issue, or no drivers installed. Tried assisting. After win update the display just stayed black. Seen this a lot, windows update breaking. Tried assisting further. Ended up not helping, user was not happy. Felt bad for the struggles he has now, never had this issue with any of the over 200 units ive sold, he is the first. Reminded him the hardware i sold had no issue, windows is the problem so please focus on the problem cause, not me for driver issues. Regardless i understand you are not happy as pc is not working as intended, ill refund you in full anyway.

User took this very badly, apparently offerring a refund for an unhappy client is a big no-no. Accused me of not testing hardware before sale, stated that the computer just isnt working, and if i told him that beforehand he would not have bought it and sat with the issue, and no one would buy from me.

-I did not take this well-
The hardware was tested, every single port. I go through a lot of effort to test each and every port of the units i do get in, even slots not used in the configurations i sell them in. Each component inside i test indipendantly as well. Instead of sorting out the problem, my skills, my work ethic is now being questioned, i take offence to that. After offerrring a full refund, i dont think thats fair. If a refund isnt what he wants, but a swop out, this was never mentioned. If he wanted me to personally sort the unit out, this was never mentioned. I stated to the user that yes, the hardware was tested with my test ssd with all programs ready to use, his windows i did a clean install and left it on the windows setup for user name input etc.
At this point I informed him that I am now upset, i dont like doing business like this where i try to fix an issue and i get told my business ethic is wrong. Dont want to do business with anyone who does that. Told him to send the unit back, send me his bank details, then i can refund him and be done with this. Told him to also send a picture of the unit serial, then when i get the unit back i can retest and confirm if it was drivers or a port that somehow went faulty.

User then once again took offence, stating he is the one with faulty pc so i have no right to be upset with how he is treating me. "wtf is up with that?!". Stated that he is not scared if im upset.....dont know why he would think i am wanting to scare him...when trying to make him happy, and stating i dont like how he is treating the situation?

"The pc ain't working and you don't want to be rubbed up when someone complains" -I very much like happy clients...I dont mind if you complain that something is not in working order. I will try my very best to sort you out, even beyond the agreed testing cut off. I state 24 hour testing warranty on my items, where manufacture warranty is not acitve. I have numerous times took a loss myself after a week if something dies to help the user out who is unhappy, cause sometimes shit just hits the fan, and no client will go back to buy from me if things only last a week. The issue at hand is not that he was complaining. The issue was how insulting he is being, instead of us trying together to sort out the issue, this was lost on him. I did not want to continue down this path, blocked him so he can calm down and not aggrivate me any further. Being upset wont be helping anyone solve an issue.

At a later point unblocked him ,asked him if he wants the continue with his behaviour, or actually solve the issue at hand. He responded saying "a kak attitude towards me me. I'll pay to get it fixed. My review of you will tell the story". The review he posted in no way reflects reality. Paints me in a very bad light. I do not think i deserved the bad review, but ill leave that up to the moderators to decide. I have not responded to his bad review, or gave him feedback back. End of the day i still want a happy client, seems he is being unreasonable and just wants to complain and fight.

If you wanted a happy customer you wouldn't block them after ranting continuously
If you wanted a happy customer you could've asked how we can resolve this issue and not assuming I want a refund and how unhappy you are about refunding me

 

[Toxxyc]

@Jaco52222 you did jump on your horse a bit on the quick side. He likes the PC, he needs it, so he doesn't want it refunded - he wants it working. Also, after testing, it turns out the RAM stick seems to be not lekker, so not really a software issue.

One note - claiming you sell hardware only and software issues is not your fault is a tiny bit not lekker. With that logic I can sell you a bricked phone because the hardware works fine, it's just the software that's not working. I'm not saying you're at fault here, but you need to be open to discussing, and not block the buyer if you think he insulted you (he didn't, and if you think that's insulting you need to grow a slightly thicker skin).

@Jaco52222 you're open to resolve the issue. @Phokkit is open to have it resolved, so how about you unblock him on WhatsApp and you two okes can resolve this amicably? He's open toe removing the negative rating as well, he just wants the PC to work like it should.

 

[Jaco52222]

@Jaco52222 you did jump on your horse a bit on the quick side. He likes the PC, he needs it, so he doesn't want it refunded - he wants it working. Also, after testing, it turns out the RAM stick seems to be not lekker, so not really a software issue.

One note - claiming you sell hardware only and software issues is not your fault is a tiny bit not lekker. With that logic I can sell you a bricked phone because the hardware works fine, it's just the software that's not working. I'm not saying you're at fault here, but you need to be open to discussing, and not block the buyer if you think he insulted you (he didn't, and if you think that's insulting you need to grow a slightly thicker skin).

@Jaco52222 you're open to resolve the issue. @Phokkit is open to have it resolved, so how about you unblock him on WhatsApp and you two okes can resolve this amicably? He's open toe removing the negative rating as well, he just wants the PC to work like it should.

Way i see it, user had ample time to respond to me wich way he wants to resolve it, instead prioritised negative comments over constructive solutions. If all he wanted was a ram stick swop out, he could have said so. If he wanted me to try and fix it, or swop it out, he could have said so. Immediately apon me offerring a full refund he could have easily told me he prefers a working unit. After all of it, user also told me "It's past that point. You had a kak attitude towards me me. I'll pay to get it fixed. My review of you will tell the story" when i asked him if he wants to resolve it. This right here is what he wanted to do to resolve it. He got his way, he should be happy now.

The way i prepare the units with windows, im not able to do all driver updates and insure the software is working as intended. Selling a phone the software is paramount, where we all here install windows almost daily. I was more than open to discussing how to resolve it, but the comments i recieved, not so sure anymore.

User did not seem open to resolving it at all based on the comments i recieved, thats how i understand it, he would rather resolve it by sharing bad review. I can respond in kind to that as well. At this point i do not want to deal with him whatsoever anymore, and if that means the bad itrade remains active, thats fine by me. I prefer dealing with people that can reasonably discuss what they want, how to make them happy, what they want from me.

Ill take some time and consider, if i want to put myself through dealing with him again, or just respond with a bad itrade of my own.
At this point if i needed to unblock him and talk to him i will most certainly be very rude.

Thanks for your time

 

[Toxxyc]

That's not the right answer here, mate. Just like a phone needs software to work, the PC needs to work with software. He got his with a shitty RAM stick that you installed. He even confirmed that removing the RAM stick made it work, so it's not a software issue. The RAM stick is faulty.

Your option here is not to "sort this if I want", it's a "sort this or the negative rating on your name will stick, and if you give him a negative rating out of spite, you time here on Carbonite will be very short lived".

 

[Wreckit]

Not related to me but the few times I have dealt with @Jaco52222 he was very pleasant. He even assisted me once with a part that I needed help with. I am sure he will sort the buyer out. I am 200% sure the seller and buyer can work this one out.

 

[Oj0]

With that logic I can sell you a bricked phone because the hardware works fine, it's just the software that's not working.

Zoning in on this specifically, and with zero horse in this race as I don't know either member, but I think that analog is a bit unfair. A bricked phone will be more like a computer with a corrupt BIOS and no way to recover. Bad updates/drivers can be easily resolved.

Microsoft doesn't even warrant support for Windows to end users because there are just too many variables. Do you have the right drivers installed? WHQL or beta? Do you have any software that may conflict with any other software? Etc etc etc. If you want support, you go through support channels, and it'll be paid support.

Almost every pre-build PC or laptop's warranty will have an exclusion for software being covered for this reason, with exclusions being the likes of Dell on Call warranty, or Premium Support which covers very limited software issues. Anything other software issues will be billed by Dell.

 

[Toxxyc]

Zoning in on this specifically, and with zero horse in this race as I don't know either member, but I think that analog is a bit unfair. A bricked phone will be more like a computer with a corrupt BIOS and no way to recover. Bad updates/drivers can be easily resolved.

Microsoft doesn't even warrant support for Windows to end users because there are just too many variables. Do you have the right drivers installed? WHQL or beta? Do you have any software that may conflict with any other software? Etc etc etc. If you want support, you go through support channels, and it'll be paid support.

Almost every pre-build PC or laptop's warranty will have an exclusion for software being covered for this reason, with exclusions being the likes of Dell on Call warranty, or Premium Support which covers very limited software issues. Anything other software issues will be billed by Dell.

Stop it you and your logic and sense, there's no place for that here.

 

[Toxxyc]

@Phokkit and @Jaco52222 has this been resolved?

 

[Phokkit]

@Phokkit and @Jaco52222 has this been resolved?

A new RAM stick has been sent via Pudo, just waiting for it to arrive this side

 

[Jaco52222]

@Phokkit and @Jaco52222 has this been resolved?

Buyer requested a new ram stick. Has been sent.

 

[Jaco52222]

User has recieved ram stick and stated he is happy now.

 

[Phokkit]

@Toxxyc I received new ram stick today and all works fine with the ram

 

[Toxxyc]

Lekker. How do we proceed with the feedback rating, @Phokkit?

 

[Phokkit]

Lekker. How do we proceed with the feedback rating, @Phokkit?

I'm happy with a neutral rating - also is it possible to edit it saying it was eventually resolved?

 

[Toxxyc]

Done.