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So here's something that's become increasingly annoying with review sites. The reviews are carried out with little to no concern for measurement precision or accuracy. This doesn't apply to all the sites of course, some are still as reliable as ever and should be read and soaked as always. Others however I've seen them deteriorate and while they may have been acceptable before, they are downright ridiculous right now.
Here's how this whole thing shakes out from a financial point of view if you weren't aware.
Websites, need ad revenue to survive. Since nobody pays to read the Tech Report, Guru3D etc for example. They generate revenue and keep the site going through the adverts. Without these adverts the sites would shut down and that's how the entire industry is structured. This is no different form normal magazines that you buy from a store shelf. Advertisers pay the publications and websites, and the websites and publications should in theory write free and unbiased content. Obviously you can see where there may be a conflict of interest despite some sites claiming that editorial and advertorial agreements are mutually exclusive. On paper they may be but in reality they are not.
The deterioration of reliable sources of information or distortion of the truth however has very little to do with this above structure. It is flawed for it's own reasons, but that is not why I'm writing this today. What I'm writing about is technical journalism that is lazy. I understand when one writes for a particular demographic that may not be interested in the details or the technical side of things. Perhaps if you're writing to an audience that is technical but you're not writing a technical piece but rather an overview of your experience with the product within a technical community. Those are not to be confused with what I am talking about here. Specifically I'm referring to technical journalists who (by the way I would rather say writers as journalism is something that is to be studied which nobody in the industry has as far as I'm aware) by their very nature engage a pseudo technical or perhaps knowledgeable audience, but they themselves are lacking in objectivity and technical know how. the former of the two is actually more troublesome especially because it stems from laziness and complacency.
Let me make you the following example.
We have just gone through the entire NVIDIA GTX 970 debacle. I'm not here to re-hash what has been said already, it's done and hopefully everyone is in a better place now than before. The problem here is in how sites handled this entire issue. There is one site that is guilty of all I'm writing about here in particular and I'll name it at the end but for now consider the following. NVIDIA doesn't spend money on publication advertorial. NVIDIA is not a public facing company, they do not have us the end users as customers, but rather their add in board partners etc. Short of the NVIDIA Shield and all related consoles, they are vendor and semiconductor or compute firm. This applies to the graphics division at AMD as well. ASUS, Club3D etc they are the customers for these vendors, not the end user.
Now that this is clear, why does it matter? Well, it matters because AMD (for other reasons) much like NVIDIA do not place advertorial on websites, therefor anyone site or publication can say anything about the company without consequence, objectivity or evidence. If we have a review site here on Carbonite, we can trash NVIDIA and AMD pretty much as well as we like. Reason being, there is no consequence to it as they don't pay the bills. Can we do the same to ASUS, GALAX, MSI etc? Nope, no we can't because if we do then there will be a fallout from that .
As such the issue with the GTX 970 received so much attention, flared by several tech sites, yet in reality do you know how many end users returned cards, called in to any vendor to complain etc?
One major NVIDIA vendor, largest independent vendor in the USA) had three applications. Two of which didn't follow through with the R.M.A procedure, thus only one actually had the GTX 970 exchanged. In percentages for this particular vendor it was less than 0.9% of the 970s they shipped.
Another GPU partner who I will not name, even larger told their distributors that performance is identical and no such correspondence will be entered into about the issue, let alone granting any R.M.A despite NVIDIA stating they would reimburse all returned stock. The said GPU partner does advertise on one of the inflammatory sites and they had this information and they said nothing to the forum dwellers, Facebook followers etc. Nothing, yet they called out NVIDIA on the 970 issue. This same website, has previously had difference with the partner I mentioned earlier that had a return rate of 1 card for the 970 and even then, the situation became explosive through sensationalist journalism.
Now here's another situation that took place last year at the launch of the X99 motherboards.
I'm in a position where I am able to get a hold of upcoming components for the desktop space usually before retail availability in most places of the world. This isn't always the case but it does happen every so often. Many times I am able to go through several revisions of components long before they are even announced or at least are available for distributors to order. By the time many tech journalists receive these components I've usually used a fee of them over some time and have seen the various driver and firmware updates. Turning a lemon of a product into a stellar purchase. What I've seen from this very same website, is them give an award to a motherboard in particular that I knew for a fact was in essence non functional. In fact the BIOS they received on their board couldn't even load X.M.P profiles for memory. I know this because I had over a dozen of these BIOS revisions, cooked specifically to fix various issues. I know this because I was there, helping diagnose issues on a daily basis, for weeks on end.
This site, went on to award this X99 motherboard a recommended award, in the state that they received it in where basic stability was compromised, one of the issues being that the board would fail to POST after a regular system shutdown. None of this was in the review, despite it being a review that spans over 12 pages in length.
Then there's an issue regarding graphics card reviews. Where there are graphs with over 12 GPUs in over 10 games and benchmarks.
An admirable amount of work to put in for a review. I know that this is plenty of work and it's annoying to say the least and very time consuming. In fact I've spent over 12 hours in the last 18 hours just running through benchmarks and that's with just four variables, which are two operating systems and two graphics cards. Now consider that this site amongst others are presenting performance figures of 10 graphics cards over 10 benchmarks, then literally translates into well over 100 hours of testing. Then there's the writing, uploading, photography, generating graphs etc. Let alone any anomalies you may find during testing that very often means you must throw out every single result and start again. Given that hardware is given to technical writers, only a week before NDA lifts, and sometimes only days. It's near impossible to see how this can be managed. Let alone write reviews of more than one variation of the same platform or product. What that tells me is that either there are massive teams behind these websites in which case that the author needs to be changed to reflect that. Or more likely something more sinister is going on, like fudged benchmarks results.
To be continued, in a bit.
Here's how this whole thing shakes out from a financial point of view if you weren't aware.
Websites, need ad revenue to survive. Since nobody pays to read the Tech Report, Guru3D etc for example. They generate revenue and keep the site going through the adverts. Without these adverts the sites would shut down and that's how the entire industry is structured. This is no different form normal magazines that you buy from a store shelf. Advertisers pay the publications and websites, and the websites and publications should in theory write free and unbiased content. Obviously you can see where there may be a conflict of interest despite some sites claiming that editorial and advertorial agreements are mutually exclusive. On paper they may be but in reality they are not.
The deterioration of reliable sources of information or distortion of the truth however has very little to do with this above structure. It is flawed for it's own reasons, but that is not why I'm writing this today. What I'm writing about is technical journalism that is lazy. I understand when one writes for a particular demographic that may not be interested in the details or the technical side of things. Perhaps if you're writing to an audience that is technical but you're not writing a technical piece but rather an overview of your experience with the product within a technical community. Those are not to be confused with what I am talking about here. Specifically I'm referring to technical journalists who (by the way I would rather say writers as journalism is something that is to be studied which nobody in the industry has as far as I'm aware) by their very nature engage a pseudo technical or perhaps knowledgeable audience, but they themselves are lacking in objectivity and technical know how. the former of the two is actually more troublesome especially because it stems from laziness and complacency.
Let me make you the following example.
We have just gone through the entire NVIDIA GTX 970 debacle. I'm not here to re-hash what has been said already, it's done and hopefully everyone is in a better place now than before. The problem here is in how sites handled this entire issue. There is one site that is guilty of all I'm writing about here in particular and I'll name it at the end but for now consider the following. NVIDIA doesn't spend money on publication advertorial. NVIDIA is not a public facing company, they do not have us the end users as customers, but rather their add in board partners etc. Short of the NVIDIA Shield and all related consoles, they are vendor and semiconductor or compute firm. This applies to the graphics division at AMD as well. ASUS, Club3D etc they are the customers for these vendors, not the end user.
Now that this is clear, why does it matter? Well, it matters because AMD (for other reasons) much like NVIDIA do not place advertorial on websites, therefor anyone site or publication can say anything about the company without consequence, objectivity or evidence. If we have a review site here on Carbonite, we can trash NVIDIA and AMD pretty much as well as we like. Reason being, there is no consequence to it as they don't pay the bills. Can we do the same to ASUS, GALAX, MSI etc? Nope, no we can't because if we do then there will be a fallout from that .
As such the issue with the GTX 970 received so much attention, flared by several tech sites, yet in reality do you know how many end users returned cards, called in to any vendor to complain etc?
One major NVIDIA vendor, largest independent vendor in the USA) had three applications. Two of which didn't follow through with the R.M.A procedure, thus only one actually had the GTX 970 exchanged. In percentages for this particular vendor it was less than 0.9% of the 970s they shipped.
Another GPU partner who I will not name, even larger told their distributors that performance is identical and no such correspondence will be entered into about the issue, let alone granting any R.M.A despite NVIDIA stating they would reimburse all returned stock. The said GPU partner does advertise on one of the inflammatory sites and they had this information and they said nothing to the forum dwellers, Facebook followers etc. Nothing, yet they called out NVIDIA on the 970 issue. This same website, has previously had difference with the partner I mentioned earlier that had a return rate of 1 card for the 970 and even then, the situation became explosive through sensationalist journalism.
Now here's another situation that took place last year at the launch of the X99 motherboards.
I'm in a position where I am able to get a hold of upcoming components for the desktop space usually before retail availability in most places of the world. This isn't always the case but it does happen every so often. Many times I am able to go through several revisions of components long before they are even announced or at least are available for distributors to order. By the time many tech journalists receive these components I've usually used a fee of them over some time and have seen the various driver and firmware updates. Turning a lemon of a product into a stellar purchase. What I've seen from this very same website, is them give an award to a motherboard in particular that I knew for a fact was in essence non functional. In fact the BIOS they received on their board couldn't even load X.M.P profiles for memory. I know this because I had over a dozen of these BIOS revisions, cooked specifically to fix various issues. I know this because I was there, helping diagnose issues on a daily basis, for weeks on end.
This site, went on to award this X99 motherboard a recommended award, in the state that they received it in where basic stability was compromised, one of the issues being that the board would fail to POST after a regular system shutdown. None of this was in the review, despite it being a review that spans over 12 pages in length.
Then there's an issue regarding graphics card reviews. Where there are graphs with over 12 GPUs in over 10 games and benchmarks.
An admirable amount of work to put in for a review. I know that this is plenty of work and it's annoying to say the least and very time consuming. In fact I've spent over 12 hours in the last 18 hours just running through benchmarks and that's with just four variables, which are two operating systems and two graphics cards. Now consider that this site amongst others are presenting performance figures of 10 graphics cards over 10 benchmarks, then literally translates into well over 100 hours of testing. Then there's the writing, uploading, photography, generating graphs etc. Let alone any anomalies you may find during testing that very often means you must throw out every single result and start again. Given that hardware is given to technical writers, only a week before NDA lifts, and sometimes only days. It's near impossible to see how this can be managed. Let alone write reviews of more than one variation of the same platform or product. What that tells me is that either there are massive teams behind these websites in which case that the author needs to be changed to reflect that. Or more likely something more sinister is going on, like fudged benchmarks results.
To be continued, in a bit.