Well just an update.
>My SIM was supposed to arrive at 10am today.
>At 11, I tried to call rain.
Sat on the phone for an hour, no answer.
>After 2 hours, got through to the live chat.
>An hour later on the live chat, all I had was a generic copy-paste apology and a moan about high demand.
>Then it turns out that they can't find proof of my payment.
>I payed through MasterCard, funds had left my account last week.
>Track my order page shows that the order has been processed, but has not yet been dispatched
>they give me a "we'll get back to you shortly" message
>I asked the representative to please allow me to speak to their accounts department instead of "escalating my query"
>They don't have the phone number
>I asked if they could go over and ask
>They don't work in the same building
>I asked what exactly can the support people do?
>They can escalate queries...
>Still no response as to whether I will receive my SIM
I really don't want to sit and wait for them to answer a call or message tomorrow. Not really sure what to do now. It is my advice that anyone thinking of getting a rain SIM waits at least a month until they sort this out.