Bad deal with Hexate

[Phokkit]

Deal Thread URL: https://carbonite.co.za/index.php?threads/43-samsung-tu7000-tv-to-trade-for-your-monitor.418531/
Seller: @Phokkit
Buyer: @Hexate
Description of Bad Deal: I traded my TV for his monitor https://carbonite.co.za/index.php?t...ved-gaming-monitor-144hz.417138/#post-2742736
Yesterday we arranged to trade my TV for his monitor. We met up, traded and went our separate ways. I got home, switched the monitor.. everything looks fine and tell him I'm happy and that it helped me a lot. I didn't have time to play games ect as I still needed to get back to my sauces. Later last night I load into my first game... everything is dark. I played with settings in game but nothing. I play with some settings in Windows and nothing. I contact @Hexate and let him know the problems. After some troubleshooting I found that monitor was on text mode and switched it to game mode and a big improvement. I switch pc off and go to bed. This morning I switched the monitor on and was greeted with horrible lines all over the screen but disappeared within a minute or two. When I logged into a different game(Squad) this morning the black of the screen is completely dark and in-game the black flickers when you run through Forrest ect. So safe to assume there are some issues with said monitor. I contact @Hexate and suggest that we trade back. He then wants me to refund him R450 because he lost out on another deal when I first said I was I was happy with the monitor. Firstly the faulty monitor that he traded me has nothing to do with other deals on carb. And even asking me to pay R450 for another deal when you failed to mention the defects of the monitor is just pure scummy thing to do. I have told @Hexate he can keep the TV as I want no future dealings with such a person

 

[Hexate]

I never asked for a refund or any sort of monetary reimbursement to trade back the two products. The other product was also not a carb deal, it was returned to Incredible connection where I lost R450 for their 'handling fee". I gave back an apple TV to IC, because @Phokkit said he was happy with the monitor assuming he tested it properly, as it was no longer needed since I had the TV. I returned it after he confirmed he was happy with the monitor and not straight away. The monitor had no issues when I used it. I said that I lost R450 after he confirmed it was fine and that me losing R450 and then trading back the products isn't fair IMO. That is all I said to him. Just assuming I want money, and saying I asked for it when I didn't, and then I'll just trade back isn't right either.

 

[ViVceptioN]

@Andrew_Smith

 

[Phokkit]

You kept on hammering on the R450..why is that? Why bring up money when it's not what you wanted? You had no concern over the faulty screen and only the R450..dont play games please
Note that I only told him I'm happy and he is happy at 6pm last night. So not sure how he returned his TV after that. And then informed him on 8:30pm of the problems

 

[Phokkit]

Please note I have tested the monitor on the igpu to same problem. I've tried the monitor on a different system and also dark..just to clarify that it's not a GPU or pc fault. As I tested another monitor on my system now and works 💯 I can safely say I've tried everything that I can possibly do. I've gotten in touch with Mustek and explained my situation. They say it's a failing panel and only way to fix is panel replacement, which would be a problem as there is a panel shortage
Also I do have pics of the lines of this morning's startup
And according to @Hexate when he handed the monitor to me it wasn't like this. So I just have the luck of a monitor panel dying on me as soon as I took ownership of it. As I said I don't care about the TV. When I brought up that I wanted to return the faulty monitor the conversation only went about R450 and it's not fair how he lost out on it and what am I going to do about it. Nothing about how we are going to sort this monitor out that just magically just started dying when I took ownership of it. It just shows where his priorities lies.

 

[Hexate]

You kept on hammering on the R450..why is that? Why bring up money when it's not what you wanted? You had no concern over the faulty screen and only the R450..dont play games please
Note that I only told him I'm happy and he is happy at 6pm last night. So not sure how he returned his TV after that. And then informed him on 8:30pm of the problems

I mentioned the amount of R450 twice… once when I informed you of what happened at incredible connection and the second when I mentioned it not being fair that I’ll lose that amount when we swap. As for confirming the monitor is fine, that message was sent at 16:41, IC closes at 19:00.

 

[Hexate]

Please note I have tested the monitor on the igpu to same problem. I've tried the monitor on a different system and also dark..just to clarify that it's not a GPU or pc fault. As I tested another monitor on my system now and works 💯 I can safely say I've tried everything that I can possibly do. I've gotten in touch with Mustek and explained my situation. They say it's a failing panel and only way to fix is panel replacement, which would be a problem as there is a panel shortage
Also I do have pics of the lines of this morning's startup
And according to @Hexate when he handed the monitor to me it wasn't like this. So I just have the luck of a monitor panel dying on me as soon as I took ownership of it. As I said I don't care about the TV. When I brought up that I wanted to return the faulty monitor the conversation only went about R450 and it's not fair how he lost out on it and what am I going to do about it. Nothing about how we are going to sort this monitor out that just magically just started dying when I took ownership of it. It just shows where his priorities lies.

In terms of the lines, they didn’t show the first time you used the monitor but only started magically showing the following morning? I googled and tried giving advice to see if the lines could be removed. I asked how we should approach this and after being told to just swap back and that I feel it wasn’t fair, @Phokkit immediately created the bad deal thread, no other solution or questions to deal with this.

 

[Phokkit]

I mentioned the amount of R450 twice… once when I informed you of what happened at incredible connection and the second when I mentioned it not being fair that I’ll lose that amount when we swap. As for confirming the monitor is fine, that message was sent at 16:41, IC closes at 19:00.

Yea I sent the message at that time..and asked you to reply if you are happy and you only replied at 6pm..that's how you conclude a deal isn't it? I'm not gonna play petty games with you. You wanted R450 and then come here and lie about it and say you don't want it but yet you keep on about it. You traded me a piece of trash that's dying and your concern is how to make more money out of me. I stand by what I say now..you know very well that this monitor was dying. There is no possible way that the monitor just magically starts dying as soon as I took ownership of it. The thing was dirty and sticky and wasn't even wiped.
Then you have the nerve to come to me and say it's not fair about the R450
You screwed me out of R4000..your R450 means nothing.
Here on carb when you sell or trade something broken you do your best to rectify it. Not wonder how you gonna get more money out of it

 

[00Mfaan]

@Phokkit post some pics of the problem,

 

[Phokkit]

Regardless of an hour or two with messages. I had the monitor 4hrs and reported problems to you..not days or weeks ...4 hours! So don't make it as if it's days or something.
Your dealings with IC has nothing to do with a faulty monitor you traded me. It has no relevance whatsoever. No matter how you try and justify it.
You traded ME something faulty. YOU must take responsibility of it. End of story
Yea I opened the tread without going further as the conversation only went about IC and R450 and nothing else. What else is there to talk about? I'm not interested in talking about the R450 and I'm definitely not interested to offer you R450 to keep your mouth shut about it

 

[Ageless_ZA]

Time to weigh in here. @Andrew_Smith ruling has been removed.

It really seems like @Hexate traded this broken monitor knowing it had issues, so @Phokkit is sitting with the problems and there's nothing he can do about it. That's not fair.

Trade deal happened, Phokkit tested found issues and told Hexate. Hexate tried to help with google links etc. But also somehow R450 got thrown in.

Without trying to carry on troubleshooting Phokkit made the bad deal. Bad deal rules state:

The Bad Deals section of the forums is to be used as a last resort, you must have made reasonable attempts to get the issue resolved before opening a new thread. It doesn't take a lot to permanently tarnish someone's reputation, and non-compliance with any of these rules may result in action being taken against you.

As both parties have agreed to disagree over the return. As far as the message trail goes in here. So Phokkit do you want to return the monitor to Hexate? and get your TV back?

Hexate, that R450 has nothing to do with Phokkit that's your own indaba for rushing to return whatever it was.

@Phokkit please send me the whatsapp chat log, as well as the monitor issue images/video. @Toxxyc will give you my whatsapp number.

 

[Ageless_ZA]

@Hexate @Phokkit please respond within 24 hours.

 

[Hexate]

@Hexate @Phokkit please respond within 24 hours.

I used the monitor regularly without any issues. I would not have tried to sell or swap the monitor if it had major issues as mentioned, without stating them as someone who would come test the monitor would immediately notice them and what good would that do me? Maybe it was damaged when I drove with it, maybe it was damaged when Phokkit took it home. I don't care about the R450, but now getting back a monitor with issues it didn't have before doesn't seem fair.

 

[Ageless_ZA]

I used the monitor regularly without any issues. I would not have tried to sell or swap the monitor if it had major issues as mentioned, without stating them as someone who would come test the monitor would immediately notice them and what good would that do me? Maybe it was damaged when I drove with it, maybe it was damaged when Phokkit took it home. I don't care about the R450, but now getting back a monitor with issues it didn't have before doesn't seem fair.

As a matter of interest, what cable where you using with the monitor? Do you have any proof it was working without issue?

 

[Hexate]

As a matter of interest, what cable where you using with the monitor? Do you have any proof it was working without issue?

I was using a DisplayPort cable. I have a short video of a benchmark but not in a dark scene so wouldn't show the blacks on the screen issue

 

[Phokkit]

@Hexate @Phokkit please respond within 24 hours.

I'll get back to you tomorrow as discussed in pm with the final troubleshooting.
As to @Hexate is only worried about himself and nothing about the fact I'm sitting with something that's faulty and he is sitting with something that was as advertised. Once again I may have been in hurry to open the bad thread and that's on me but Hexate has shown no interest as to fix things. And if he says it got damaged in transporting then he should ask himself why he loaded the monitor in his boot with no blanket or any form of protection

 

[Hexate]

I'll get back to you tomorrow as discussed in pm with the final troubleshooting.
As to @Hexate is only worried about himself and nothing about the fact I'm sitting with something that's faulty and he is sitting with something that was as advertised. Once again I may have been in hurry to open the bad thread and that's on me but Hexate has shown no interest as to fix things. And if he says it got damaged in transporting then he should ask himself why he loaded the monitor in his boot with no blanket or any form of protection

Telling me things like "Lol keep the tv" and "I want no further dealings with such a person" doesn't sounds like someone willing to listen to alternative solutions in fixing the issue. If I only cared about myself, I would have said sorry but the deal was concluded (According to you, Deal is concluded when both parties say they are happy with the swapped products. which is what happened). I tried troubleshooting, I was the first one to ask how you would like to handle this after you said the monitor has issues the following morning. You were interested in a straight swop and nothing else. Just a you lost some cash, but I dont care and has no relevance to me. As you recall I was 5 minutes late to our meeting, thats because I drove a max of 50 whilst transporting the monitor. Also, blankets, at least the ones I own, create static which I believe isn't good for LCD monitors. Not sure what blanket you used to transport the monitor.

 

[Hexate]

@Phokkit loaded into Squad that evening said the blacks were weird, eventually changed the screen setting to normal from "text", said that change "made a huge difference" and had no further complaints. I said "Glad its fixed" and no further comments were given about the blacks, why are they an issue again now?

 

[Phokkit]

Telling me things like "Lol keep the tv" and "I want no further dealings with such a person" doesn't sounds like someone willing to listen to alternative solutions in fixing the issue. If I only cared about myself, I would have said sorry but the deal was concluded (According to you, Deal is concluded when both parties say they are happy with the swapped products. which is what happened). I tried troubleshooting, I was the first one to ask how you would like to handle this after you said the monitor has issues the following morning. You were interested in a straight swop and nothing else. Just a you lost some cash, but I dont care and has no relevance to me. As you recall I was 5 minutes late to our meeting, thats because I drove a max of 50 whilst transporting the monitor. Also, blankets, at least the ones I own, create static which I believe isn't good for LCD monitors. Not sure what blanket you used to transport the monitor.

Yet again I state you were only interested in talking about your loss of cash..as much as you want it has no relevance to a faulty monitor I have. There was no money involved in the trade so no money shouldn't be brought up. I'm sitting with something faulty you gave me. What's so hard to understand about it?

 

[Dom]

Yet again I state you were only interested in talking about your loss of cash..as much as you want it has no relevance to a faulty monitor I have. There was no money involved in the trade so no money shouldn't be brought up. I'm sitting with something faulty you gave me. What's so hard to understand about it?

This sounds like dejavu - the Whatsapp conversation from both sides will solve things more quickly.

 

[Ageless_ZA]

22/03/2022, 1:26 pm - Messages and calls are end-to-end encrypted. No one outside of this chat, not even WhatsApp, can read or listen to them. Tap to learn more.
22/03/2022, 1:26 pm - Hanno: Hey, Hexate from carb here
22/03/2022, 1:27 pm - Hanno: <Media omitted>
22/03/2022, 1:27 pm - Phokkit: Hey bud
22/03/2022, 1:27 pm - Phokkit: Yea that's nothing
22/03/2022, 1:28 pm - Hanno: Yeah realy not noticeable at all in day to day use
22/03/2022, 1:29 pm - Phokkit: Im using this TV as a monitor currently (just built a pc) and now I want to get gaming and it's just too big, 😅
22/03/2022, 1:29 pm - Phokkit: I have the box, remote and feet (it's mounted now)
22/03/2022, 1:30 pm - Phokkit: <Media omitted>
22/03/2022, 1:30 pm - Hanno: Yeah I also used a 50 inch tv for gaming before and its a bit awkward 😅 I dont have the box for this unfortunately
22/03/2022, 1:31 pm - Phokkit: I don't need the box luckily
22/03/2022, 1:31 pm - Phokkit: It all just takes space
22/03/2022, 1:31 pm - Hanno: Sweet
22/03/2022, 1:32 pm - Phokkit: So how do you want to do this?
22/03/2022, 1:32 pm - Hanno: I’m in Pretoria, maybe we can meet somewhere in the midde to exchange?
22/03/2022, 1:32 pm - Hanno: Middle*
22/03/2022, 1:37 pm - Phokkit: Cool yea I'm in Knoppieslaagte Centurion. I can only do it either today/tonight or from Saturday. My fiance has the wheels for the week and she is going away
22/03/2022, 1:42 pm - Hanno: I can do today
22/03/2022, 1:42 pm - Hanno: Where would you like to meet?
22/03/2022, 1:59 pm - Phokkit: I don't know where halfway is?
22/03/2022, 1:59 pm - Phokkit: Sorry still new to PTA/ JHB😅
22/03/2022, 2:01 pm - Hanno: Castle gate shopping centre work for you?
22/03/2022, 2:09 pm - Phokkit: Can we meet at this location?
21, Castle Walk Shopping Centre, Erasmuskloof, Pretoria, 0048
There's a Postnet there and then I can do both at the same time
22/03/2022, 2:10 pm - Hanno: Yeah perfect 👌🏼
22/03/2022, 2:10 pm - Hanno: What time?
22/03/2022, 2:11 pm - Phokkit: 4pm ok with you?
22/03/2022, 2:11 pm - Hanno: Perfect 👌🏼
22/03/2022, 2:40 pm - Phokkit: Hey we can be there in 40min. That work for you?
22/03/2022, 2:42 pm - Hanno: Yeah
22/03/2022, 2:53 pm - Phokkit: Ok cool see you 3:25
22/03/2022, 2:54 pm - Hanno: Cool
22/03/2022, 3:20 pm - Phokkit: I'm here. Parked semi in front of postnet. Wi
White Toyota bakkie Lima
22/03/2022, 3:30 pm - Hanno: Here
22/03/2022, 4:42 pm - Phokkit: Hey bud
Monitor seems working fine. Let me know when you have tested the TV
22/03/2022, 5:29 pm - Hanno: Everything looks good thanks
22/03/2022, 5:47 pm - Phokkit: Sweet thanks man. You did me a real solid. I really needed this
22/03/2022, 5:47 pm - Hanno: Ditto, thanks 🙌🏼
22/03/2022, 8:34 pm - Phokkit: Howzit man..maybe if you can help me troubleshooting a problem. The black is too dark have tried different settings but no real difference
22/03/2022, 8:38 pm - Hanno: Not sure. I thought Deep blacks were a good thing😅
22/03/2022, 8:39 pm - Phokkit: Only problem is in dark situations in games (which is most of the time) I can't see a thing😅
22/03/2022, 8:40 pm - Hanno: I assume you’ve changed the contrast on the monitor?
22/03/2022, 8:47 pm - Phokkit: So if I do my windows test and set my brightness and contrast to full then I should be able to see a certain pattern..but when I set this for max brightness I don't see it
22/03/2022, 8:49 pm - Phokkit: <Media omitted>
22/03/2022, 8:50 pm - Phokkit: <Media omitted>
22/03/2022, 8:51 pm - Hanno: Im not sure sorry
22/03/2022, 9:04 pm - Phokkit: Ah it was in text mode😅 made a huge difference in normal and game
22/03/2022, 9:06 pm - Hanno: Didnt even know it had a text mode 😂 glad its fixed
23/03/2022, 6:31 am - Phokkit: <Media omitted>
23/03/2022, 7:00 am - Hanno: Hey, thats weird 🤔 sorry about that. Did it make those lines yesterday as well?
23/03/2022, 7:13 am - Phokkit: No only when I switched it on this morning. I freaked out thinking my GPU is going so switched to my other TV and shows no lines. Someone on carb thinks the backlight of the monitor is busy going (also explaining the darkness if the blacks)
23/03/2022, 7:14 am - Hanno: Well this is awkward 😅 I returned my apple tv to incredible connection yesterday and lost 450 on for their “handling fee”
23/03/2022, 7:23 am - Phokkit: Just trying to see how much it will cost to fix
23/03/2022, 7:25 am - Hanno: Try changing the refresh rate on your pc to 120hz and see if it still makes the lines?
23/03/2022, 11:19 am - Phokkit: Yea I've changed everything. The backlight is busy dying. There is no doubt about it. The screen flickers heavy when I'm moving through shadow areas in games. This will be too much for me to fix
23/03/2022, 11:33 am - Hanno: Ok so how are we going to approach this? Since I already sold my apple tv and lost money on it 😅
23/03/2022, 11:42 am - Phokkit: Yea I'm sorry you lost money on a TV you sold that really has no relevance here. I suggest we trade back. Unless you want to get it fixed or have it checked out and get a second opinion
23/03/2022, 11:44 am - Hanno: It does have some relevance since I only gave it back because I now have the tv and you said the monitor was working fine
23/03/2022, 11:46 am - Phokkit: Ok cool I'll take it to one of the admin and they can have a look and suggest an outcome. As I'm sure they would agree to that dying backlight isn't something that occurs over night
23/03/2022, 12:16 pm - Phokkit: I had a chat to one of the admin (Oom Jack). He agrees that this monitor has many issues. And he agrees that a trade back is in order
23/03/2022, 12:21 pm - Hanno: So me losing R450 because of a return after you confirm the monitor is fine is the fair outcome?
23/03/2022, 12:22 pm - Phokkit: You trading me a faulty monitor and not mentioning the defects is fair?
23/03/2022, 12:25 pm - Hanno: If you say, hey the monitor has some issues, we should trade back, thats fair. You confirming the monitor is fine and making me think the deal is done and I can proceed with returning things I dont need anymore isn’t
23/03/2022, 12:27 pm - Phokkit: Lol keep the TV. I'll make a appropriate deal thread👍
23/03/2022, 12:28 pm - Hanno: Ok
24/03/2022, 8:48 am - Phokkit: And now people will see you are just another person taking chances on carb. Good luck with your future crooked dealings💪
24/03/2022, 8:50 am - Phokkit: You knew this kak was broken
24/03/2022, 8:02 pm - Hanno: People will also see this deal was done with someone short tempered just making assumptions after not getting his way immediately. Looking forward to seeing the 30 other “last thing I’ll say about this” messages you post
24/03/2022, 8:04 pm - Phokkit: No mate people see you for what you are.. I don't care if people see me as unreasonable...you on the other hand..they see the real you

 

[Ageless_ZA]

Whatsapp chat listed above.

As it stands. @Phokkit is going to test further with a DP cable and see from there. Will await feedback tomorrow.

 

[johnny_h]

Just as a random one here, @Phokkit are you using an Nvidia card, and do you by chance have output dynamic range to full?
If so, maybe try making it Limited (or if it's already Limited, make it Full)

To change the RGB dynamic range

It's an issue a few people have, like

https://www.reddit.com/r/oculus/comments/9nvzt9

I remember having similar issue where shadows in movies would get completely crushed because I was using a full dynamic range when my monitor didn't support it.