Need advice on building a new rig

[M.Kaskar]

The highlighted bit, is the issue.

It's not just cases of sending wrong items, not having stock of replacements, etc. - those things happen to all retail shops, and the number of happy customers outweigh the ones that have these sorts of issues - that is fine.

It's how Evetech responds when something goes wrong and it's their own fault that is the problem. They do not try their best to rectify it. They rectify it by means that leave the customer worse off than when they started, instead of putting the customer in the same position as when the item was purchased.

Recent examples include refusing refunds, refunding in store credit that expires in 90 days and can't be paid out in cash, refunding smaller amounts than the original purchase price due to "depreciation," blaming the customer for issues they themselves caused, and any number of other issues.

While other retail outlets also make mistakes sometimes, they do not perform the above anti-consumer practices when it comes to rectifying their mistakes. In general one of the best reflection of a person or an organisation's integrity, is how they take responsibility for their own mistakes, and Evetech fails to do that in ways that other retail shops do not.

These are all valid arguments & are deeply concerning. My next question is, how do we make them accountable? Has anyone made a case against them? Should we as a community start a petition to have them barred from SA ecommerce.

 

[C_B_]

What’s wrong with Evetech?

https://carbonite.co.za/index.php?threads/evetech%F0%9F%A4%A6%E2%80%8D%E2%99%82%EF%B8%8F.516209/

 

[M.Kaskar]

https://carbonite.co.za/index.php?threads/evetech%F0%9F%A4%A6%E2%80%8D%E2%99%82%EF%B8%8F.516209/

I get the irony of the situation but surely no business can operate like this.

 

[Areola Grande]

Of course they can. People keep supporting them, so their existence is guaranteed.

 

[JollyJamma]

This thread has made me paranoid about Evetech. I was forced to order from their store last night as they were the only retailer with local stock of a particular mouse I’ve been wanting. I sprinkled some holy water over my invoice in hopes it arrives unscathed. Pray for me brethren

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[eY_b0ss]

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joined 2011, still can't insert a gif properly.

 

[TRINITRON]

That’s hectic

I’m a lot more cautious about them now.
I actually called them before I placed my recent order to inquire about their questionable history with bad customer support, damaged parts, late deliveries & improper RMA’s. Their main responses were “The many good occurrences that most of our customers experience, outweighs the few bad cases that a few of our customers unfortunately experience due to unforeseen circumstances. If it’s something within our power, we try our best to rectify it”. “There are so many good people at Evetech who are passionate about what they do, that truly go above & beyond for the customer but everyone wants to hop on the bandwagon & exclusively focus on the few bad experiences yet many avoid commenting on their good experiences”. “Nobody talks about the free upgrades we offer to some of our customers”. That’s all I could recall from the conversation

Shortly after they offered me a designated customer support & sales rep to personally handle all current & future orders or RMA’s for my peace of mind.

Considering what Evetech said.
They clearly have a PR problem, the abundance in backlash is blatant yet they have refrained from making a public statement or at least some form of response to the vast “hate Evetech” threads on Carbs. I find this entire ordeal rather odd, if they are truly horrendous should they not be reported to the National Consumer Commission for various violations. And if they are not as awful as they say, why have they not come forward?

I must clarify I am not defending Evetech, merely asking a few questions & presenting thoughts.

Kinda ironic to reply now

But ''actions speak louder than words''

 

[M.Kaskar]

Kinda ironic to reply now

But ''actions speak louder than words''

After I preposed legal action against them, my order was immediately shipped overnight to me and it arrived this morning. As stated before in my previous thread, regardless whether it’s a large or insignificant order. I have learnt my lesson, I will never shop at Evetech again. Everyone was right, I was wrong.