DIM_MAK
Epic Member
Hi Carbomunity.
It's late, so I will try to keep this short. A recent deal I had with [MENTION=19768]Sick Boy[/MENTION] (http://carbonite.co.za/itrader.php?u=19768) / Judd has, over the last two weeks, taken a bad turn. I will now provide a time line and try to explain as it goes along. I will end off, with my decision. The reason I am posting this is because I would like feedback from the community in the event that my decision is too far off the mark. If the response from you guys and girls is overwhelming enough I will consider, reconsidering my decision.
_______________1_______________
16-09-2015, 09:50 PM:
I posted this: http://carbonite.co.za/f47/dell-ins...ddr3l-1600-radeon-r7-m270-4gb-1tb-hdd-109217/
The add was up for a while and I am sure some will remember it. In the almost a month the laptop was with me I regularly tested it, showed it to potential buyers and did updates on it. In that time I had no problems with the laptop at all. In fact I often considered keeping it but couldn't afford to. I did not do the free upgrade to WIN 10 as I decided I would give the eventual buyer the option of taking the leap or not.
_______________2_______________
10-10-2015, 09:42 PM:
I received my first and I think only PM from Sick Boy expressing interest in the laptop. And so the most excruciating four days of trying to close a sale I have ever had in my life began. We communicated via whatsapp. There were endless questions, requests for freebies and ever changing plans on how to make the deal happen. All throughout I was patient...
Anyone remember this gem?: http://carbonite.co.za/f3/please-vouch-110816/
So, after all that a sale is still a sale (http://carbonite.co.za/f47/dell-ins...radeon-r7-m270-4gb-1tb-hdd-109217/index3.html). I sent the Laptop off and expected to hear from Sick Boy if anything did not go according to plan.
_______________3_______________
I heard nothing from Sick Boy after the courier collected, not even a thank you after delivery for the effort or the free laptop bag, but then I also didn't really think to much of it cause the rat race is on.
So Two weeks after the sale (28/10/15), I get a whatsapp from Judd saying he is having endless problems with the laptop. So now of course as a responsible reseller I try to figure out what the problems are and I attempted to assist him with some trouble shooting. Thing is, I keep getting the impression from Judd that he doesn't really want to bother trying to go through the basics with me (mem, hdd, mon tests, all the basic dell self testing you can do from boot). But we eventually go through it all and no problem.
Then his tune changes slightly and he mentions to me the monitor isn't working right and there is a little flashing white line on the screen near to the START area. Okay, I get visual of it from him via a video and this obviously can't be right so I start following up on it. I spend the next few hours on and off the phone with dell's techies trying to get this sorted. Time, and money...
Eventually the techies and I spend a few days on the phone to each other and they are as frustrated with trouble shooting as I am as it seems either Judd or his ISP aren't coming to the party and they can't diagnose. At this point I am wondering why Dell doesn't just send out a Techie as this machine has boss warranties but If they can't diagnose they don't know what part to send with so what now?
Now dell says provide us with the invoice and lets make a plan to have the laptop replaced. Okay, so now for a week I struggle to find the original importer. So in the mean time while I have feelers out I decide to type out my own Invoice (Don't even know if I did it right), and I sent it off to dell support so that they can escalate the request. They accepted and sent back a credit something or other to be taken back to the original supplier or retailer whom I am still trying to find.
Now, the meaty bit. So I eventually agree to either refund Judd in full or facilitate the replacement for him. I tell him either way I will need the laptop couriered back to me, All at my cost, no problem. Once I have received the laptop in good condition I will either do an Instant EFT or if he prefers he can wait a few days for the replacement and I will courier it to him, at my cost again. Sounds simple doesn't it?
Well apparently not, he wants me to send the money first, or the replacement first. I say no, unfortunately that's not something I am willing to do. For various reasons, but chiefly the fact that I heard nothing about the laptop having any issues for two weeks, or the month it was with me. So I want to confirm it is not a driver issue or conflicting software as he made the update to W 10 in the two weeks he had it, and I want to confirm the issue is not due to physical damage (This was my biggest worry after the two weeks of silence). I do a 7 Day money back guaranty for all my goods, in my 90+ deals on carb I have refunded two buyers for mistakes I have made,and they were still nice enough to leave +Itrades. So I am not unfair, I will refund you if the product is faulty or not as advertised.
However in our dealing I had far to many red flags go off to take a leap of faith on Judd. Our conversations always seemed to be weighted in the direction of where he wanted them to go, and then when I ask a question he suddenly changes his mind and something else is the issue. His mood also seemed to vary widely. One msg would be an ultimatum and the next with the patience of a Saint. The things he said and the fact never quite seemed to match up, even the correspondence between him and the dell support guys and between him and me, supposedly for the same issue was conflicting. All of that and more I have not mentioned yet, depending on how dirty this gets, led me to agree to a refund on the terms of a physical inspection. Which is normal I imagine. If you go to a shop to return a faulty item, you must take it with, physical damage by the consumer is not something many people are kind enough to cover.
Also, I think offering a refund after he had the Item for almost three weeks was nice of me. Anything after 7 days and I could have told him to stick it. But i didn't, I offered him the refund,on the term of paying him once I receive it back, and because he was unhappy, or for whatever ulterior more sinister reason I suspect he would not let it go. He wants the money first...
So much so that his last messages to me on Sunday night were a thinly veiled threat, and then a:
"I'll be in contact soon."
Following three days of silence (with my offer to refund still on the table), on Thursday 12 Nov I received an email from him with a letter attached from his attorney instructing me that the sale has be terminated and that I must refund him immediately...
So, to my point:
YOU SHALL NOT PASS!!!
/RANT ON
Up until I received that email I was still willing to refund you. However, I do not respond well to bullying or the sub-standard legal practices and bad grammar of your mighty attorney. I'm old school from the East Rand, Germiston, if you want the gold out my teeth you better be ready to come and pull them yourself.
Also, your attorney seems to think you purchased the laptop on 14 August (As per his letter), so that would mean you have now had it for three months? Cool story bro.
I dealt with your indecision, your low balling and then begging for freebies. I accepted your two week silence in good faith and still helped you trouble shoot and spent time and money on making a plan to have a channel through which to have the laptop returned and have you refunded. From the start you have been less than honest and now you threaten me with legal action? Careful bud, you can't play with the big dogs if you piss like a puppy. Also, your attitude needs some tweaking man, if you smell shit everywhere you go then check under your shoes.
Conclusion
You have now had the laptop for 1 month (or is it three?), legally being that this was a private sale on a classifieds website you can come back to me on private sales within 7 days but you only approached me after 14. After which I was prepared to help you through fair business practices, which were not good enough for you, so you resorted to thuggery. So here is my offer now:
No more support from me.
No more refund offered.
No more shits will be given.
/RANT OFF
So that's it, anyone who feels the need to contribute, please do. Sorry for the bad spelling and typo's, long day.
It's late, so I will try to keep this short. A recent deal I had with [MENTION=19768]Sick Boy[/MENTION] (http://carbonite.co.za/itrader.php?u=19768) / Judd has, over the last two weeks, taken a bad turn. I will now provide a time line and try to explain as it goes along. I will end off, with my decision. The reason I am posting this is because I would like feedback from the community in the event that my decision is too far off the mark. If the response from you guys and girls is overwhelming enough I will consider, reconsidering my decision.
_______________1_______________
16-09-2015, 09:50 PM:
I posted this: http://carbonite.co.za/f47/dell-ins...ddr3l-1600-radeon-r7-m270-4gb-1tb-hdd-109217/
The add was up for a while and I am sure some will remember it. In the almost a month the laptop was with me I regularly tested it, showed it to potential buyers and did updates on it. In that time I had no problems with the laptop at all. In fact I often considered keeping it but couldn't afford to. I did not do the free upgrade to WIN 10 as I decided I would give the eventual buyer the option of taking the leap or not.
_______________2_______________
10-10-2015, 09:42 PM:
I received my first and I think only PM from Sick Boy expressing interest in the laptop. And so the most excruciating four days of trying to close a sale I have ever had in my life began. We communicated via whatsapp. There were endless questions, requests for freebies and ever changing plans on how to make the deal happen. All throughout I was patient...
Anyone remember this gem?: http://carbonite.co.za/f3/please-vouch-110816/
So, after all that a sale is still a sale (http://carbonite.co.za/f47/dell-ins...radeon-r7-m270-4gb-1tb-hdd-109217/index3.html). I sent the Laptop off and expected to hear from Sick Boy if anything did not go according to plan.
_______________3_______________
I heard nothing from Sick Boy after the courier collected, not even a thank you after delivery for the effort or the free laptop bag, but then I also didn't really think to much of it cause the rat race is on.
So Two weeks after the sale (28/10/15), I get a whatsapp from Judd saying he is having endless problems with the laptop. So now of course as a responsible reseller I try to figure out what the problems are and I attempted to assist him with some trouble shooting. Thing is, I keep getting the impression from Judd that he doesn't really want to bother trying to go through the basics with me (mem, hdd, mon tests, all the basic dell self testing you can do from boot). But we eventually go through it all and no problem.
Then his tune changes slightly and he mentions to me the monitor isn't working right and there is a little flashing white line on the screen near to the START area. Okay, I get visual of it from him via a video and this obviously can't be right so I start following up on it. I spend the next few hours on and off the phone with dell's techies trying to get this sorted. Time, and money...
Eventually the techies and I spend a few days on the phone to each other and they are as frustrated with trouble shooting as I am as it seems either Judd or his ISP aren't coming to the party and they can't diagnose. At this point I am wondering why Dell doesn't just send out a Techie as this machine has boss warranties but If they can't diagnose they don't know what part to send with so what now?
Now dell says provide us with the invoice and lets make a plan to have the laptop replaced. Okay, so now for a week I struggle to find the original importer. So in the mean time while I have feelers out I decide to type out my own Invoice (Don't even know if I did it right), and I sent it off to dell support so that they can escalate the request. They accepted and sent back a credit something or other to be taken back to the original supplier or retailer whom I am still trying to find.
Now, the meaty bit. So I eventually agree to either refund Judd in full or facilitate the replacement for him. I tell him either way I will need the laptop couriered back to me, All at my cost, no problem. Once I have received the laptop in good condition I will either do an Instant EFT or if he prefers he can wait a few days for the replacement and I will courier it to him, at my cost again. Sounds simple doesn't it?
Well apparently not, he wants me to send the money first, or the replacement first. I say no, unfortunately that's not something I am willing to do. For various reasons, but chiefly the fact that I heard nothing about the laptop having any issues for two weeks, or the month it was with me. So I want to confirm it is not a driver issue or conflicting software as he made the update to W 10 in the two weeks he had it, and I want to confirm the issue is not due to physical damage (This was my biggest worry after the two weeks of silence). I do a 7 Day money back guaranty for all my goods, in my 90+ deals on carb I have refunded two buyers for mistakes I have made,and they were still nice enough to leave +Itrades. So I am not unfair, I will refund you if the product is faulty or not as advertised.
However in our dealing I had far to many red flags go off to take a leap of faith on Judd. Our conversations always seemed to be weighted in the direction of where he wanted them to go, and then when I ask a question he suddenly changes his mind and something else is the issue. His mood also seemed to vary widely. One msg would be an ultimatum and the next with the patience of a Saint. The things he said and the fact never quite seemed to match up, even the correspondence between him and the dell support guys and between him and me, supposedly for the same issue was conflicting. All of that and more I have not mentioned yet, depending on how dirty this gets, led me to agree to a refund on the terms of a physical inspection. Which is normal I imagine. If you go to a shop to return a faulty item, you must take it with, physical damage by the consumer is not something many people are kind enough to cover.
Also, I think offering a refund after he had the Item for almost three weeks was nice of me. Anything after 7 days and I could have told him to stick it. But i didn't, I offered him the refund,on the term of paying him once I receive it back, and because he was unhappy, or for whatever ulterior more sinister reason I suspect he would not let it go. He wants the money first...
So much so that his last messages to me on Sunday night were a thinly veiled threat, and then a:
"I'll be in contact soon."
Following three days of silence (with my offer to refund still on the table), on Thursday 12 Nov I received an email from him with a letter attached from his attorney instructing me that the sale has be terminated and that I must refund him immediately...
So, to my point:
YOU SHALL NOT PASS!!!
/RANT ON
Up until I received that email I was still willing to refund you. However, I do not respond well to bullying or the sub-standard legal practices and bad grammar of your mighty attorney. I'm old school from the East Rand, Germiston, if you want the gold out my teeth you better be ready to come and pull them yourself.
Also, your attorney seems to think you purchased the laptop on 14 August (As per his letter), so that would mean you have now had it for three months? Cool story bro.
I dealt with your indecision, your low balling and then begging for freebies. I accepted your two week silence in good faith and still helped you trouble shoot and spent time and money on making a plan to have a channel through which to have the laptop returned and have you refunded. From the start you have been less than honest and now you threaten me with legal action? Careful bud, you can't play with the big dogs if you piss like a puppy. Also, your attitude needs some tweaking man, if you smell shit everywhere you go then check under your shoes.
Conclusion
You have now had the laptop for 1 month (or is it three?), legally being that this was a private sale on a classifieds website you can come back to me on private sales within 7 days but you only approached me after 14. After which I was prepared to help you through fair business practices, which were not good enough for you, so you resorted to thuggery. So here is my offer now:
No more support from me.
No more refund offered.
No more shits will be given.
/RANT OFF
So that's it, anyone who feels the need to contribute, please do. Sorry for the bad spelling and typo's, long day.
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