Support 2FA "The two-step verification value could not be confirmed"

[plank 69]

Hi, I can't login to my account, despite the fact that I am entering the correct code from my Authy 2FA, it just keeps saying "The two-step verification value could not be confirmed" on the website. Can you please remove the 2FA from my account so I can get this sorted?

Account name: plank69
Email: rynhartwig@gmail.com

 

[Andrew_Smith]

Hi, I can't login to my account, despite the fact that I am entering the correct code from my Authy 2FA, it just keeps saying "The two-step verification value could not be confirmed" on the website. Can you please remove the 2FA from my account so I can get this sorted?

Account name: plank69
Email: rynhartwig@gmail.com

Hi PlanK69,

2FA has been disabled, please try again.

Regards
Andrew_Smith