Support Cannot log into my account

[Lourens Bergh / BerghieBro]

Good morning!

it's been a while since I last logged into my account here on Carbonite and I can't get past the 2-step verification. I have a new phone and cannot connect it as it needs a code or QR code to scan. what can I do?


Email: loubergh21@gmail.com

No matching spam trigger logs were found.

 

[Andrew_Smith]

Good morning!

it's been a while since I last logged into my account here on Carbonite and I can't get past the 2-step verification. I have a new phone and cannot connect it as it needs a code or QR code to scan. what can I do?


Email: loubergh21@gmail.com

No matching spam trigger logs were found.

Hi BerghieBro,

2FA has been disabled, please try again.

Regards
Andrew_Smith