Support 2fa not working

[Jason Gray]

Hey, I was a member on the forum for years, username jasong. I just tried to login now with my old details and it asked me for a 2fa. I don't know if I ever set this up, but I have no access to my 2fa for carbonite any more. Can you help me to get back onto the forum? Thanks.


Email: cerebus5@gmail.com

No matching spam trigger logs were found.

 

[Ageless_ZA]

@Andrew_Smith

 

[Andrew_Smith]

Hey, I was a member on the forum for years, username jasong. I just tried to login now with my old details and it asked me for a 2fa. I don't know if I ever set this up, but I have no access to my 2fa for carbonite any more. Can you help me to get back onto the forum? Thanks.


Email: cerebus5@gmail.com

No matching spam trigger logs were found.

Hi jasong,

2FA has been disabled, please try again.

Regards
Andrew_Smith