Now webafricas reputation for poor service is well known, I am aware and better judgment lost out to convenience in my case.
I have been a long time customer, since adsl days, then to lte. The service was adequate, I got what I paid for and that was it. This year brought a price increase to the telkom lte which I was subscribed to, decided I might as well switch over to the recently installed fibre. I intended to get the fibre package which was available at the same price I paid for my lte before the increase, 40/20. This was a downgrade in speed compared to my lte but its uncapped.
Anyways vodacom is in the area, I dont want to deal with them and I do recall initially switching my adsl from mweb to webafrica back in the day being painless, so when I saw that webafrica can sort out the fibre for me it was tempting. Switch from the lte to fibre on the webafrica website shows no downtime as the lte will be cancelled only once fibre is active, there will also be no double billing.
Installation done a week after applying, router connected, waited a few days and nothing. Contacted them over the absolutely dog shite whatsapp channel and eventually got through to someone who said they will activate it. Immediately I get an email stating the lte is scheduled for cancellation by months end, then beep beep notification from fnb for fibre payment. Crawling through the dog shite again and eventually I'm told the line is active. This is clearly not the case on my end, go through the router setup with an agent cos I'm dumb and cant follow simple instructions on my own, agent confirms something is wrong and fault will be logged with vodacom, vodacom cant give reference numbers so I just have to trust that they are resolving it. I will be credited for the fibre billing.
Days pass.
A week passes.
2 weeks pass.
Now each day I am contacting them for an update, each agent I eventually get through to is insistent that its active and I go through the setup each time to prove them wrong. Chat history and reference numbers be damned, they cant see that I've proven its not working.
At 1 point, probably after 3 weeks, I asked the agent for an update on the vodacom fault and he says the vodacom tech is scheduled to come out that same day and will call me beforehand. Wow this was never communicated to me before I got in touch with them, such amazing pro active service.
Yeah its 2 months later now, I'm still having to prove that its not active. I have been double billed for 2 months now. Each agent I chat with says they are logging a ticket with vodacom.
That early cancellation penalty for installation costs is not putting me off, they can go get fucked. I cancelled, will pay my school fees and be rid of this cancer.
If theres any other poor sob out there considering webafrica, RUN BITCH, RUN!!!
I have been a long time customer, since adsl days, then to lte. The service was adequate, I got what I paid for and that was it. This year brought a price increase to the telkom lte which I was subscribed to, decided I might as well switch over to the recently installed fibre. I intended to get the fibre package which was available at the same price I paid for my lte before the increase, 40/20. This was a downgrade in speed compared to my lte but its uncapped.
Anyways vodacom is in the area, I dont want to deal with them and I do recall initially switching my adsl from mweb to webafrica back in the day being painless, so when I saw that webafrica can sort out the fibre for me it was tempting. Switch from the lte to fibre on the webafrica website shows no downtime as the lte will be cancelled only once fibre is active, there will also be no double billing.
Installation done a week after applying, router connected, waited a few days and nothing. Contacted them over the absolutely dog shite whatsapp channel and eventually got through to someone who said they will activate it. Immediately I get an email stating the lte is scheduled for cancellation by months end, then beep beep notification from fnb for fibre payment. Crawling through the dog shite again and eventually I'm told the line is active. This is clearly not the case on my end, go through the router setup with an agent cos I'm dumb and cant follow simple instructions on my own, agent confirms something is wrong and fault will be logged with vodacom, vodacom cant give reference numbers so I just have to trust that they are resolving it. I will be credited for the fibre billing.
Days pass.
A week passes.
2 weeks pass.
Now each day I am contacting them for an update, each agent I eventually get through to is insistent that its active and I go through the setup each time to prove them wrong. Chat history and reference numbers be damned, they cant see that I've proven its not working.
At 1 point, probably after 3 weeks, I asked the agent for an update on the vodacom fault and he says the vodacom tech is scheduled to come out that same day and will call me beforehand. Wow this was never communicated to me before I got in touch with them, such amazing pro active service.
Yeah its 2 months later now, I'm still having to prove that its not active. I have been double billed for 2 months now. Each agent I chat with says they are logging a ticket with vodacom.
That early cancellation penalty for installation costs is not putting me off, they can go get fucked. I cancelled, will pay my school fees and be rid of this cancer.
If theres any other poor sob out there considering webafrica, RUN BITCH, RUN!!!
