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Insurance with me. OUTsurance

If Outsurance's claims department is so sharp then I wonder why I'm still waiting after 2 years for them to conclude their investigation on my accident :unsure:

Hi Frikkie,

Sorry to hear that. Claims are paid out as per the policy schedule. I cannot comment on your experience or what is the hold up. There are however channels for you to follow in order to do this. For one you may contact the insurance Ombudsman. All insurance companies have to, by law, give you contact details when you ask for it. Short of that if you are unable to find the contact details then send me a message and I will send the number to you.
 
The only problem I have with Outsurance is the premiums are sometimes insane, When I bought a Kia Koup 1.6t they put me on R1800/pm :eek:just took it without shopping around because I needed to drive +-250km from dealer to my house. Shopped around the next month and got quotes everyhere else for between R630 - R900... Assuming I went with the R900 Santam were offering I would have saved R32700 vs R6480 Outbonus I would have got after 3 years. When I called to cancel and they put me through to the Retentions department magically they were able to offer R1300 pm 👀

I agree, every time I've gotten quotes from them I was like WTF?

But also, I do think they when it's time to claim it'll be smooth sailing ( Atleast I think ) But their prices are really high.
 
I agree, every time I've gotten quotes from them I was like WTF?

But also, I do think they when it's time to claim it'll be smooth sailing ( Atleast I think ) But their prices are really high.
The way I looked at it was, they might be better but will they be 2x to 3x better than the other insurers to justify the bonkers premiums?. There are people driving Hiluxes that pay less than what they wanted me to pay for a relatively low risk vehicle...
 
What an absolute crap company. Joined for 3 years. Never called me. Paid my outbonus. After that my phone went ballistic of them trying to upsell. Then we cherry on the cake a 'policy' review with a premium increase. I told them to just cancel after all that. Never outsurance again.
 
What an absolute crap company. Joined for 3 years. Never called me. Paid my outbonus. After that my phone went ballistic of them trying to upsell. Then we cherry on the cake a 'policy' review with a premium increase. I told them to just cancel after all that. Never outsurance again.
Do you need a Snickers?
 
Do you need a Snickers?

"Who doesn't love a delicious Snickers bar?

I Love Snickers Bars​

The Snickers bar. A wonderful creation of Mars Incorporated. Roasted peanut and caramel topped nougat enrobed in milk chocolate. A concept of simplicity, confectionary perfection, just pure chocolate, and peanutty genius. The creators of this scrumptious masterpiece deserve their great success. Nothing beats a Snickers bar when you need a quick snack."

Source: https://delishably.com/desserts/Snickers-bars-are-the-best
 
  • Facepalm
Reactions: Dom
"Who doesn't love a delicious Snickers bar?

I Love Snickers Bars​

The Snickers bar. A wonderful creation of Mars Incorporated. Roasted peanut and caramel topped nougat enrobed in milk chocolate. A concept of simplicity, confectionary perfection, just pure chocolate, and peanutty genius. The creators of this scrumptious masterpiece deserve their great success. Nothing beats a Snickers bar when you need a quick break from PMS (Pissy Man Syndrome)."

Source: https://delishably.com/desserts/Snickers-bars-are-the-best
FTFY
 
Morning Guys,

I have received a lot of requests for quotations and sent email to all with LOA to be signed. Please guys, understand that I am unable to complete any quote without a signed LOA. This is a compliance issue. I will get into kak if I quote with no LOA.

I am new here. I don't want to get the equivalent to Ageless's ban hammer at my new job!
 
I have received a lot of requests for quotations and sent email to all with LOA to be signed. Please guys, understand that I am unable to complete any quote without a signed LOA.

So, I have I have learnt how do this digitally now. Don't have to print it out, sign, scan back to me. I can request a digital signing of this.

If you have requested a quote and wish to accept LOA digitally, please advise and I will send digital LOA.
 
I have an unfond OS memory.
Had insurance for a small bike (motorcycle). Company progressively tanked which I worked for, so I had to cut expenses. My salary was paid in rain drops. I cancelled the insurance, not even 2 weeks passed and my bike was stolen.

It's not the fault of Outsurance, but that's my sad memory.

Edit: spelling
 
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I have an unfond OS memory.
Had insurance for a small bike (motorcycle). Company progressively tanked which I worked for, so I had to cut expenses. My salary was paid in rain drops. I cancelled the insurance, not even 2 weeks past and my bike was stolen.

It's not the fault of Outsurance, but that's my sad memory.

Sorry to hear that man.
 
Bump! I moved my OUTsurance policy over to @StangV2_0 and can attest to his professionalism and excellent service.

It's only a pleasure dude, and I am glad I could help! For the record I was able to lower @Vegkonyn premium without affecting his excess. Although this is not always the case, I am glad I could help with this.

While we at it, I just wish to thank Carb for the support shown so far. Many members have asked for a migration of their policy and appear to be happy when requesting amendments to be made. It is simple and easy for them to communicate via whatsapp and this suits them better than having to sit on a phone.
One member today asked me to immediately add cover for a new car he is looking to buy. He confirmed via whatsapp that I must arrange cover and within a few minutes he had the confirmation of cover emailed to him.

Regarding new business and not migrations, I have so far signed up one member. You know who you are and can comment if you wish. I was able to lower his premium compared to his current / former insurance company. This is not always the case though with personal insurance. It appears to be very hit and miss.

Many members have requested quotes but have not completed the LOA that I have to have in place before I can quote. Please understand guys this is a compliance requirement, and it is not me being difficult. Let's do this right, or don't do it at all.

And to the members who have quotes with them, I am obliged to follow up. And will keep doing so. The sooner you make the move the sooner you can benefit from being covered with OUTsurance. Should you wish to not make the move just tell me, and I will stop following up. Should you wish to contact me in future at any time, you are most welcome to.

Thanks guys!
 
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Good day All,

Still time left this month to make the switch to OUTsurance and start reaping the benefits.

PM me for further assistance.
 
I also switched my OUTsurance policies to @StangV2_0, and the process was super smooth. When I got a new vehicle, it was a breeze to add it to my policy – just a quick WhatsApp message, and Stang handled everything. What impressed me even more was his valuable advice. I asked him about comparing warranties, and he pointed out that the competitor's warranty was actually better so it's clear he's not your typical call center "salesperson." Stang has truly made a significant difference for me. 😊
 
I also switched my OUTsurance policies to @StangV2_0, and the process was super smooth. When I got a new vehicle, it was a breeze to add it to my policy – just a quick WhatsApp message, and Stang handled everything.

Only a pleasure dude and thanks for the great feedback! Appreciate it!

What impressed me even more was his valuable advice. I asked him about comparing warranties, and he pointed out that the competitor's warranty was actually better so it's clear he's not your typical call center "salesperson." 😊

Hope my boss doesn't read this...
 
Good Day All,

Compliments of the season to all my clients who have given me their support over the last few months in my new venture. I thank you for your business and trusting me with your insurance needs. I wont tag any of you since I don't feel this would be ethical, however you are welcome to give any feedback should you wish to do so.

This time of the year many persons policies are up for rerate and/or renewal. You may also wish to add some items that were added to your home over Christmas. Please don't hesitate to contact me for a quote should you wish to consider moving to OUTsurance. I cannot promise that I will be cheaper, but I can guarantee a great service to you with the benefits listed in my opening post.

Thank you in advance.
 
Good day Guys,

I trust you all been well!

Just some tips I wish to share with you regarding your insurance premiums and where I may be able to help.

First off, how long have you had your license? Drivers with less than 5 years driving experience pay more for insurance. Now, if you have just passed 5 years driving experience, your insurance company is not going to suddenly call you and say, “Good Day Mr X, we have just noticed that you are now considered a more experienced driver and have decided to lower your premium”. A quote might just surprise you. I recently quoted a lady with a Polo just after she had passed 5 years driving experience and we were easily cheaper than her current insurer who had insured her from when she had only been driving for 2 years.

Do you have insurance on a vehicle in your name which your Mrs. drives? Is she loaded as the regular driver? In many cases a woman loaded as the regular driver will lower the premium. With that said, please make sure that your insurance company knows this because come claim time, they may give you flak because the regular driver details were not captured correctly.

Have you recently changed your career and now have a different occupation? Your occupation is loaded when you are quoted, and a different occupation may now save you money on your premium. You may have gotten insurance as a barman and now you are a sales consultant. Different career = different risk. Different risk = different premium.

Does your vehicle HAVE to have a tracker? If you get a quote on a new vehicle for insurance purposes, many vehicles require that the vehicle has to have a tracker fitted. Perhaps give me a chance to quote on this. Sometimes, I can give the same cover without the need for a tracker albeit a slightly higher premium. Not much, but a little higher. At least then you don’t have to have the tracker fee a month. In many cases the increase in premium is less than the amount required for the tracker. This isn’t the law, however. But just keep this in mind if you wish to not install a tracker.

I am seeing a lot of rerates coming though at moment, so this appears to be a time of the year where many clients’ policies are renewed. Some clients have recently made the move to me after their insurance premium being increased without them being informed about this by their insurance company. They only notice this when their debit order goes off and they see they are now being charged more than the previous month. With that said, OUTsurance has a very strict policy in place than no client rerate must take place without the broker discussing it telephonically with the client. We actually face serious consequences if a client's premium increases without me having telephonically informed the client of this.

I wrote these tips with personal insurance in mind but remember I do specialize in Commercial Insurance. If you have a business and looking to make a move, I will be able to assist with this as well.


In order for me to assist you with a quotation you will need sign a letter of authority which gives me permission to assist you with a quote. This is in order for us to be compliant with the laws regarding POPI act etc and also that you give OUTsurance permission to access your credit profile. This is not a hard enquiry on your credit profile and is more a check for any record of fraud than anything else This is no different to any other insurance company. We are just very upfront about it.

Ok. Fair enough. What would you need to do a quote? A signed Letter Of Authority (LOA)

Please keep ^^ this in mind guys. I have had carb members ask me for quote in the past and I have not been able to assist because no LOA was signed. I am not going to get audited and find myself in the hot seat because I skipped this step.

Have a good day further!
 
Another quick update.. last one for now..

Speaking of quotes. We have noticed that some clients who were quoted a few months ago are now getting a better rate if quoted again. So I am randomly choosing quotes which weren't accepted by the clients and seeing if we are now any better on the premium. If I notice any improvement I will contact you to inform you of this.
 
I thought this might be useful to anyone wishing to transport a car from one town to another using a carrier.

Yesterday I had a client call me wanting insurance on his vehicle as soon as possible. He has just purchased the vehicle in JHB and wants it transported to PE. I gave the client a quote. The client asked if we would cover the vehicle if the truck had an accident and his vehicle is written off. I said no, we do not cover vehicles while being transported by a third party. I advised the client that the cover for this would be goods in transit (GIT) cover and the carrier will have this cover in place. The client told me that the carrier has advised him they do not offer insurance on 2nd hand vehicles and only new vehicles being transported for a dealer. I called the carrier and they confirmed this. I asked how they can say this because they have GIT in any event, and I am just curious as to why they take this stance simply because the vehicle is a used vehicle? The carrier said no, they will not offer insurance since the client must have his own insurance. But we don’t cover vehicles being transported by third parties.

Ok, so I now want to help my client and quite frankly, I was pissed off by their attitude that implies they will not pay out if they responsible in writing off a client’s vehicle.

So, I called another carrier I worked with while in the motor trade. They advised me the exact same thing! I asked would they still take this stance if it was a 2nd hand vehicle being transported by a dealership? They said they will then cover the vehicle, provided it is less than 5 years old.

So, after some more calls and asking around I was able to find a carrier that will transport the client's vehicle and offer insurance on the vehicle while it is in transit. They will not expect the client to claim from his insurance in the event of their truck having an accident.

As far as I know having done a few GIT quotes, it has nothing to do with whether you are transporting a new or used item. When you take GIT cover it is based on the value of the item you are transporting and how many trips are done per annum etc. I think it’s rather shocking that this is the stance taken by some vehicle carriers. And these were well known carriers.

Hope this helps someone one day who is interested in moving a vehicle using a carrier.

Make sure! Do your homework!
 
I thought this might be useful to anyone wishing to transport a car from one town to another using a carrier.

Yesterday I had a client call me wanting insurance on his vehicle as soon as possible. He has just purchased the vehicle in JHB and wants it transported to PE. I gave the client a quote. The client asked if we would cover the vehicle if the truck had an accident and his vehicle is written off. I said no, we do not cover vehicles while being transported by a third party. I advised the client that the cover for this would be goods in transit (GIT) cover and the carrier will have this cover in place. The client told me that the carrier has advised him they do not offer insurance on 2nd hand vehicles and only new vehicles being transported for a dealer. I called the carrier and they confirmed this. I asked how they can say this because they have GIT in any event, and I am just curious as to why they take this stance simply because the vehicle is a used vehicle? The carrier said no, they will not offer insurance since the client must have his own insurance. But we don’t cover vehicles being transported by third parties.

Ok, so I now want to help my client and quite frankly, I was pissed off by their attitude that implies they will not pay out if they responsible in writing off a client’s vehicle.

So, I called another carrier I worked with while in the motor trade. They advised me the exact same thing! I asked would they still take this stance if it was a 2nd hand vehicle being transported by a dealership? They said they will then cover the vehicle, provided it is less than 5 years old.

So, after some more calls and asking around I was able to find a carrier that will transport the client's vehicle and offer insurance on the vehicle while it is in transit. They will not expect the client to claim from his insurance in the event of their truck having an accident.

As far as I know having done a few GIT quotes, it has nothing to do with whether you are transporting a new or used item. When you take GIT cover it is based on the value of the item you are transporting and how many trips are done per annum etc. I think it’s rather shocking that this is the stance taken by some vehicle carriers. And these were well known carriers.

Hope this helps someone one day who is interested in moving a vehicle using a carrier.

Make sure! Do your homework!
I can see some benefit in sharing the name of the carrier that does offer insurance on 2nd hand vehicles.

Did your client go with the carrier that offers insurance? Was the pricing between insured and non-insured vastly different?
 
I can see some benefit in sharing the name of the carrier that does offer insurance on 2nd hand vehicles.


I need to state though that I have not dealt with them personally so I cannot comment on their level of service. However they do seem to have been around for a while I don't see any negative reviews on them.

Did your client go with the carrier that offers insurance? Was the pricing between insured and non-insured vastly different?

He is in the process of getting a quote from them.
 
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Quote Friday anyone?

One member signed an LOA with me yesterday and less than an hour after his signature he had the quote. Everything was done on Whatsapp.
 
Good day Guys,

I trust you all been well!

Just some tips I wish to share with you regarding your insurance premiums and where I may be able to help.

First off, how long have you had your license? Drivers with less than 5 years driving experience pay more for insurance. Now, if you have just passed 5 years driving experience, your insurance company is not going to suddenly call you and say, “Good Day Mr X, we have just noticed that you are now considered a more experienced driver and have decided to lower your premium”. A quote might just surprise you. I recently quoted a lady with a Polo just after she had passed 5 years driving experience and we were easily cheaper than her current insurer who had insured her from when she had only been driving for 2 years.

Do you have insurance on a vehicle in your name which your Mrs. drives? Is she loaded as the regular driver? In many cases a woman loaded as the regular driver will lower the premium. With that said, please make sure that your insurance company knows this because come claim time, they may give you flak because the regular driver details were not captured correctly.

Have you recently changed your career and now have a different occupation? Your occupation is loaded when you are quoted, and a different occupation may now save you money on your premium. You may have gotten insurance as a barman and now you are a sales consultant. Different career = different risk. Different risk = different premium.

Does your vehicle HAVE to have a tracker? If you get a quote on a new vehicle for insurance purposes, many vehicles require that the vehicle has to have a tracker fitted. Perhaps give me a chance to quote on this. Sometimes, I can give the same cover without the need for a tracker albeit a slightly higher premium. Not much, but a little higher. At least then you don’t have to have the tracker fee a month. In many cases the increase in premium is less than the amount required for the tracker. This isn’t the law, however. But just keep this in mind if you wish to not install a tracker.

I am seeing a lot of rerates coming though at moment, so this appears to be a time of the year where many clients’ policies are renewed. Some clients have recently made the move to me after their insurance premium being increased without them being informed about this by their insurance company. They only notice this when their debit order goes off and they see they are now being charged more than the previous month. With that said, OUTsurance has a very strict policy in place than no client rerate must take place without the broker discussing it telephonically with the client. We actually face serious consequences if a client's premium increases without me having telephonically informed the client of this.

I wrote these tips with personal insurance in mind but remember I do specialize in Commercial Insurance. If you have a business and looking to make a move, I will be able to assist with this as well.




Please keep ^^ this in mind guys. I have had carb members ask me for quote in the past and I have not been able to assist because no LOA was signed. I am not going to get audited and find myself in the hot seat because I skipped this step.

Have a good day further!

This might be a dumb question, but why can tracking devices cost more per month than you save in insurance premiums? I got quotes like that from 2 insurance companies and neither could explain it to me.
 
This might be a dumb question, but why can tracking devices cost more per month than you save in insurance premiums? I got quotes like that from 2 insurance companies and neither could explain it to me.
I think its because most trackers only offset some of the risk of recovery after theft, whereas (i estimate) 90% of claims arise from accidents where a tracker wouldn't help as much.
 
This might be a dumb question, but why can tracking devices cost more per month than you save in insurance premiums? I got quotes like that from 2 insurance companies and neither could explain it to me.
It also puzzles me. When I insured a new car I bought, the tracking device subscription would have cost me R300/month. My insurance premium was, say, R1,500/month where the tracker was active. I asked my insurer for a tracker waiver and my premium only rose by R150/month. Effectively, I was saving R150/month by not having a tracking device subscription.

The only thing I can think of is risk. The tracking service providers have agreements with the insurers that the service providers will pay X amount to the insurer if the vehicle is stolen and not recovered. In return, the insurers require their clients to install only that service providers units. The insurers would have done the maths - how likely is it that the vehicle will be recovered? It possibly costs the insurers less to factor in the risk of the stolen car not being recovered versus how often vehicles with that particular service provider's units installed are recovered. The only flaw to my logic is the argument that "some protection is better than nothing"; perhaps based on statistics, a stolen car with a tracker is more likely to be recovered than one without a tracker. But judging by how fast criminals find the tracking units after having stolen the car, that argument might not work.

It's a pity that tracking companies don't release their statistics - but it's probably because people would quickly realise that their products aren't worth it!
 
This might be a dumb question, but why can tracking devices cost more per month than you save in insurance premiums? I got quotes like that from 2 insurance companies and neither could explain it to me.

In all honest I can't answer this either. The tracking device payment per month is generally higher than what the increase in your premium would be if you didn't have the tracker installed. I don't know why.

But if anyone is a situation where their insurance company is demanding a tracker to be installed, and you don't wish to do so, let me know and I may be able to help.
 

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