Help required: Dell 6410 hanging during boot and hanging

[Nemo415]

Hi there.

So I have a Dell 6410 from a friend that complained about it not starting up smoothly.

Symptoms:
1. When powering up, the POST screen (just before the Dell logo appears) has a cursor that blinks once, then stops blinking, and the PC just hangs there.
So I force a shut down and try a few times to power it up again, eventually, it boots normally

2. When I install the Video drivers from Dell or via Windows update, the PC either hangs during the install, or when restarting after the install of the driver. The PC will then hang at the Windows screen.

What I have tried:
- Turning it off and on again
- Bios update - took forever to get the successful restart, as symptom 1 kept creeping up every now and then... But BIOS is now up to date and defaults set.
- RAM test and swop out - Swapped out RAM from another Dell that's working fine - issue persists
- CMOS battery removal
- Removed Hard drive and optical drive, thinking they're causing some POST failure
- Re-applied thermal paste on heat sink
- Windows 7 and 10 clean install
- Reseating the CPU (as per flashing lights (Numlock flashes after a force shut down when experiencing symptom 1)
https://www.parts-people.com/blog/2...e-e6400-led-post-codes-diagnostic-indicators/


So I am here for advice, and want to know if theres anything else I can try before one of the following:
1) Try another CPU (I don't have another one to try)
2) Try another MoBo (I don't have another one to try)
3) Strip it and sell all the parts - from what I see, LCD, HDD, DVD drive and RAM work fine.

 

[Bencrisp]

Have you tried the Dell diagnostics on boot up menu?

Check no issues there to start with

Sent from my SM-G610F using Tapatalk

 

[Nemo415]

Have you tried the Dell diagnostics on boot up menu?

Check no issues there to start with

Sent from my SM-G610F using Tapatalk

Thanks for the suggestion. I do recall doing that , and it returned no issues

 

[Bencrisp]

Does the laptop hang just after POST?

Maybe the hard drive is an issue or dvd drive. Pull them and see if it can consistently get past POST screen

Sent from my SM-G610F using Tapatalk

 

[Nemo415]

Does the laptop hang just after POST?

Maybe the hard drive is an issue or dvd drive. Pull them and see if it can consistently get past POST screen

Sent from my SM-G610F using Tapatalk

Done

What I have tried:
- Turning it off and on again
- Bios update - took forever to get the successful restart, as symptom 1 kept creeping up every now and then... But BIOS is now up to date and defaults set.
- RAM test and swop out - Swapped out RAM from another Dell that's working fine - issue persists
- CMOS battery removal
- Removed Hard drive and optical drive, thinking they're causing some POST failure
- Re-applied thermal paste on heat sink
- Windows 7 and 10 clean install
- Reseating the CPU (as per flashing lights (Numlock flashes after a force shut down when experiencing symptom 1)
https://www.parts-people.com/blog/2...e-e6400-led-post-codes-diagnostic-indicators/

 

[Bencrisp]

Have you removed extras such as wlan and wwan cards?

Booted up without battery?

Having done all of that, looks like failed motherboard

Sent from my SM-G610F using Tapatalk

 

[Thaw-Tech]

Try turning some of the hardware off during boot and see if that makes any difference, if it does you can narrow it down by re enabling one by one. Im guessing you have a short somewhere

 

[Petester]

Have you removed extras such as wlan and wwan cards?

Booted up without battery?

Having done all of that, looks like failed motherboard

Sent from my SM-G610F using Tapatalk

This !

 

[HotAsAMD]

TRY: Go to device manager, system devices, disable Intel Management Engine Interface

 

[Bencrisp]

try: Go to device manager, system devices, disable intel management engine interface

lol

 

[Death the Kid]

This !

did this work for you ? having a similar issue with a dell laptop.

 

[Nemo415]

did this work for you ? having a similar issue with a dell laptop.

Haven't had a chance to test it yet ... been hectic at work. I will update the thread once tested

 

[Nemo415]

@Death the Kid

Removing WLAN card resolved the hanging at POST

But the issue of stalling when graphics drivers are updated still persists

 

[Nemo415]

did this work for you ? having a similar issue with a dell laptop.

Ok so there might be a solution in sight

I was contemplating trying Linux on the laptop, and while checking for any issues before going ahead with the Linux install, I stumbled upon this

Dell Latitude E6410(Laptop or Netbook) - Linux Mint Community

The guy/girl suggests that we do this:

"Connect the monitor( you may have to hit Fn+F8 to force it to swap displays
Boot from USB or CD...hit tab..delete "Quiet" and "Splash" and replace with nomodeset
Install Mint Julia X64, Reboot
Leave monitor connected, Install Nvidia Driver
Reboot.
Enjoy. "

So I am thinking I should do the same, i.e. use a monitor before the laptop GPU driver update installs. I will try this and give feedback

 

[Nemo415]

Bump. The above didn't work

 

[Sout13]

I wanna say try get another 6410 update the gpu drivers onto the other 6410's hdd and then boot again?

 

[Nemo415]

One suggestion i got was to remove the USB and audio jack from the MoBo. Haven't tried it yet.

 

[Nemo415]

One suggestion i got was to remove the USB and audio jack from the MoBo. Haven't tried it yet.

Bump. Did this today...

After spending 45 minutes, still no joy...