Support Cannot change profile picture

[the_prawn]

Hi, I cannot change my profile picture. When trying, I upload a new picture and it immediately reverts to the current one before saving. I have tried different browsers, tried on mobile, I can delete the current picture but cannot change it.


User state: Valid

No matching spam trigger logs were found.

 

[Andrew_Smith]

Hi, I cannot change my profile picture. When trying, I upload a new picture and it immediately reverts to the current one before saving. I have tried different browsers, tried on mobile, I can delete the current picture but cannot change it.


User state: Valid

No matching spam trigger logs were found.

Hi @Prawn__ZA

It's a Cloudflare cache issue. Can take up to 7 days to reflect. But usually 1-3 days.

Support - Profile pictures and banner upload issue | Support Forum

Good Day Members, The profile and banner picture changes take a few days to update due to a caching issue that is not our issue to resolve. Please do not create any more support threads regarding this. Regards, Viv

carbonite.co.za

Regards
Andrew_Smith