Support Authenticator issue

[Raymond]

Hi there,

I havent used my account on Carbonite for a few months and now my authenticator verification codes are not working. I use Google authenticator. Cannot remember which app I used last time as I have since gotten a new phone.

What can I do? As I have no way of logging into my account now and definitely do not want to create a new one.

My login email is raymond@conquest.co.za

Username: Rocksteady

Thanks

Ray


Email: raymond@conquest.co.za

No matching spam trigger logs were found.

 

[Andrew_Smith]

Hi there,

I havent used my account on Carbonite for a few months and now my authenticator verification codes are not working. I use Google authenticator. Cannot remember which app I used last time as I have since gotten a new phone.

What can I do? As I have no way of logging into my account now and definitely do not want to create a new one.

My login email is raymond@conquest.co.za

Username: Rocksteady

Thanks

Ray


Email: raymond@conquest.co.za

No matching spam trigger logs were found.

Hi Rocksteady,

2FA disabled and a password reset has been sent.

Regards
Andrew_Smith