Support Account Email Changed Without Permission

[Joshua_WeissTemp]

Hi, im @Joshua_Weiss

I couldnt log into my account or recover my password then I checked my old email:

15th December 2023:

Joshua_Weiss,
Your email at Carbonite was recently changed to amwls100@yahoo.com. If you made this change, you may ignore this message.
If you did not request this change, please log in and change your password and email address. If you are unable to do this, please contact an administrator.
Your email was changed by the IP ***.


Pretty worrying - thinking I was likely hacked. Is an admin able to reach out to me and recover the account?

Thanks

 

[ViVceptioN]

Hi, im @Joshua_Weiss

I couldnt log into my account or recover my password then I checked my old email:

15th December 2023:

Joshua_Weiss,
Your email at Carbonite was recently changed to amwls100@yahoo.com. If you made this change, you may ignore this message.
If you did not request this change, please log in and change your password and email address. If you are unable to do this, please contact an administrator.
Your email was changed by the IP ***.


Pretty worrying - thinking I was likely hacked. Is an admin able to reach out to me and recover the account?

Thanks

Account reset to previously used email, and password reset send.