By:
Filters
What's new
Carbonite

South Africa's Top Online Tech Classifieds!
Register a free account today to become a member! (No Under 18's)
Home of C.U.D.

Network issue, packet losssss. Much Rage!

If you don’t get packet loss from pc to your router, then it cannot be your network. It has to be on their side.


Sent from my iPhone using Tapatalk
 
Cookie said:
So it seems like they are bring fibre to the building wirelessly
Click to expand...
Ye was about to ask, is it Fibre, or 'Fibre/Hybrid Fibre/WiFibre :p'

Stupid q, how close to your microwave is the router? And how close are other units? Your frequency of issues might not all be related to nearby defrosting happening, but it could make things worse from time to time.
 
toy1985 said:
If you don’t get packet loss from pc to your router, then it cannot be your network. It has to be on their side.


Sent from my iPhone using Tapatalk
Click to expand...
Ye we/they have established it's on their side.

The guy that came now just did some tests on the phone with the other guy.
 
CarboVan said:
Ye was about to ask, is it Fibre, or 'Fibre/Hybrid Fibre/WiFibre :p'

Stupid q, how close to your microwave is the router? And how close are other units? Your frequency of issues might not all be related to nearby defrosting happening, but it could make things worse from time to time.
Click to expand...
There is no serious wifi interference. Only packet loss via lan.

Also router is up at door height. Closest electronics is 2.5m away. Plug point is 0.5m away.
 
Update:

Fri - So a junior came to test and checkup on things Friday 5pm
Sat - Senior came through Saturday morning 11am. - Confirmed there was an issue and a cable needed to be replaced somewhere in the building.
Mon - Someone came to replace cable or do whatever maintenance necessary.


I was asked yesterday to test the connection. Didn't have time yesterday.
Testing the connection now through teamviewer using pingplotter. The results seem the same as before though?


59022
 
Last edited:
Monday they came to replace a cable.
Tuesday - still not fixed. Said they would they would replace equipment wednesday.
Thrusday I messaged them, still not working. Told replacement equipment will be in the building friday.
Now saturday, still not working.
 
Last edited:
So the whole week they have been saying they were going to replace equipment. Still nothing :cautious: Been using my mobile data rather...
 
Still not fixed. They have offered a months free internet in the mean time.

Ping PLotter Question, would the graph show 0 packet loss if my connection was fine, or would there still be some packet loss here and there?
 
Cookie said:
Still not fixed. They have offered a months free internet in the mean time.

Ping PLotter Question, would the graph show 0 packet loss if my connection was fine, or would there still be some packet loss here and there?
Click to expand...

Send me your ping plotter logins and i can check on my net.
 
it would show you zero packet loss.. unless you get a hop in the chain that is unannounced then it would always show 100% down (the hop between 4 and 6 on your ping plotter for example)
 
This is with me uploading at about half my line speed and my brother playing overwatch.

c598c0ab72.png
 
Ye still clearly not fixed. Gaming like this is impossible

59041
 
Its frustrating AF! It’s nice of them to give you a month free though! My isp was like “f u buddy, we’re just gona drag our feet for 3 months”


Sent from my iPhone using Tapatalk
 
toy1985 said:
Its frustrating AF! It’s nice of them to give you a month free though! My isp was like “f u buddy, we’re just gona drag our feet for 3 months”


Sent from my iPhone using Tapatalk
Click to expand...
Ya im glad they offered, but I'm wondering what would be the hold up on the fix?

To expensive?
Cant they find the problem area?
 
Cookie said:
Ya im glad they offered, but I'm wondering what would be the hold up on the fix?

To expensive?
Cant they find the problem area?
Click to expand...
My guess is their in house staff have no idea what's the issue. Their staff who did the initial setup likely jumped ship after the initial boom and now they are stuck following scripts that was setup by said founding folk. Likely going to get an external company/person to troubleshoot.

But hey that's literally my guess, although I've seen this happen more often these days as those who know what they're doing move on up and out.
 
DannyBoyOPC said:
it would show you zero packet loss.. unless you get a hop in the chain that is unannounced then it would always show 100% down (the hop between 4 and 6 on your ping plotter for example)
Click to expand...
What do you mean by hop in the chain?
 
virus786 said:
My guess is their in house staff have no idea what's the issue. Their staff who did the initial setup likely jumped ship after the initial boom and now they are stuck following scripts that was setup by said founding folk. Likely going to get an external company/person to troubleshoot.

But hey that's literally my guess, although I've seen this happen more often these days as those who know what they're doing move on up and out.
Click to expand...
Ya this sounds accurate.

It seems like the problem has been alleviated.

Gaming, don't notice any lagging out anymore
PingPlotter, is still showing 100% packet loss at times :unsure:
 
Cookie said:
What do you mean by hop in the chain?
Click to expand...


So i have attached a example photo that you uploaded before and circled some bits in red so that you can get a better understanding.

Inked28may_LI.jpg



Column 1 on the left is called Hop and is numbered 1 to whatever. So that is what i am referring to when i say i hop.. Its basically the next point in the route to getting to your final destination.
if you have a look between 4 and 6 there is a Hop there that has no IP or no name etc.. this is known as a unannounced hop (IE not revealing to the world who it is) and these will always show 100% packet loss because of the fact that its unannounced. Doesn't mean that cause it shows 100% packet loss that its broken, it just means it unidentified.

If you getting packet loss on the others, then it indicate that there is still a problem...

Hope that makes sense. Also i stand to be corrected, so please do correct me if i am wrong
 
DannyBoyOPC said:
So i have attached a example photo that you uploaded before and circled some bits in red so that you can get a better understanding.

View attachment 59046


Column 1 on the left is called Hop and is numbered 1 to whatever. So that is what i am referring to when i say i hop.. Its basically the next point in the route to getting to your final destination.
if you have a look between 4 and 6 there is a Hop there that has no IP or no name etc.. this is known as a unannounced hop (IE not revealing to the world who it is) and these will always show 100% packet loss because of the fact that its unannounced. Doesn't mean that cause it shows 100% packet loss that its broken, it just means it unidentified.

If you getting packet loss on the others, then it indicate that there is still a problem...

Hope that makes sense. Also i stand to be corrected, so please do correct me if i am wrong
Click to expand...
That makes perfect sense and helps me better identify the problem!

When I do my next test ill keep that in mind, its possible my connection is fine then

Shot (y)
 
Tell me which ISP this is again? Sounds like a farce to get your shit sorted.

I’d say it’s damage to the fiber cable and the ISP wants nothing to do with the fix. The only way to determine this is with a new router and a techie who knows what they are doing.
 
JollyJamma said:
Tell me which ISP this is again? Sounds like a farce to get your shit sorted.

I’d say it’s damage to the fiber cable and the ISP wants nothing to do with the fix. The only way to determine this is with a new router and a techie who knows what they are doing.
Click to expand...
Well it seems like they may be doing, fibre over WIFI as that is their speciality but I am not 100% sure if they have a cable here or not.

Ya no idea what they are doing

Home - Connected Space

connectedspace.co.za connectedspace.co.za


Last correspondence, 25/5/19

"Hi, Our new links still need to be put up and activated. Our sincerest apologies for this inconvenience. We would like to offer you a free month of connection due to all the issues and delay in resolution. One of our upstream providers are performing emergency maintenance work in their infrastructure. The connection will be unstable between 14:00 and 02:00 tomorrow morning. Our sincerest apologies for this inconvenience. We will be following up tomorrow to ask if you are still experiencing any issues. Regards, Support"
 
They are saying the problem should be resolved.

Seems like it is

59052
 
Those ping graphs looks positive!
I bet your gaming is 100% better at the moment?

Looks fixed to me, perhaps not the best jitter but still better than having packet loss.
 
virus786 said:
Those ping graphs looks positive!
I bet your gaming is 100% better at the moment?

Looks fixed to me, perhaps not the best jitter but still better than having packet loss.
Click to expand...
Gaming is a dream again lol. No ridiculous lag spikes. Well very little, every now and then I still get a little mur mur but nothing hectic

🤸‍♂️

Thanks for the help ya'll
 
You must log in or register to reply here.

Users who are viewing this thread

Total: 2 (members: 0, guests: 2)

Similar threads

ProTyr
Steam Download causing PC to stutter
Replies
23
Views
445
J37
J37
ArkhamKnight
  • Locked
Support Banned Account
Replies
9
Views
523
Toxxyc
Toxxyc
KangarooMike
GPU died but still showing up
Replies
0
Views
93
KangarooMike
KangarooMike
X
UDM PRO SE IDS/IPS vs FortiGate (Or similar) for Small Business
Replies
2
Views
134
ikons
ikons
J
  • Locked
Support Locked out of account
Replies
2
Views
128
ViVceptioN
ViVceptioN

Latest posts

Top Donors

IOPS
NI∀ƆOƆ‾⊥ᴚ∩ʞ
eagle2k
Sp3c1al1zed
Confucius
nephilm
Athos
EELeat
Off-The-Chart
McDuncun

Share this page

Back
Top Bottom