pouroverguy
Senior Member
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- Feb 9, 2019
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Hello Friends
I'm seeking some guidance.
Recently, I purchased a 16TB Seagate external Hard Drive from Amazon, which I got last Friday. Unfortunately, it started malfunctioning last night – it doesn't light up, emits high-pitched noises, and is unresponsive on two different PCs. I reached out to Amazon, but their reply left me quite upset. They've asked me to send the product back at my own expense and promised a refund afterward. The shipping costs could be exorbitant, running into thousands of rands. Moreover, they declined to send a replacement right away. Given the time of year, this whole procedure might take a long time. I'm at a loss about how to proceed. I did register the product on Seagate's website, but I'm not sure if they have local support in South Africa for warranty issues. I'm also considering asking my bank to reverse the charge, though I'm skeptical since the purchase was made three weeks ago.
Any suggestions would be really helpful
I'm seeking some guidance.
Recently, I purchased a 16TB Seagate external Hard Drive from Amazon, which I got last Friday. Unfortunately, it started malfunctioning last night – it doesn't light up, emits high-pitched noises, and is unresponsive on two different PCs. I reached out to Amazon, but their reply left me quite upset. They've asked me to send the product back at my own expense and promised a refund afterward. The shipping costs could be exorbitant, running into thousands of rands. Moreover, they declined to send a replacement right away. Given the time of year, this whole procedure might take a long time. I'm at a loss about how to proceed. I did register the product on Seagate's website, but I'm not sure if they have local support in South Africa for warranty issues. I'm also considering asking my bank to reverse the charge, though I'm skeptical since the purchase was made three weeks ago.
Any suggestions would be really helpful