Navarone
Senior Member
An End-to-end ICT solutions provider, with offices in JHB, Cape Town and KZN is sourcing and IT Engineer to provide Technical Support at client site. The ideal candidate must have diverse hands-on experience and be comfortable in a client facing role. Assist customers telephonically, in person and remotely with any IT queries/ problems
Service Desk Experience:
1st and 2nd Line Support experience
Timeously attending to alarms created within the Managed Services Platform
Log, assign and resolve support cases on the service desk within the severities
Daily Client backup monitoring and troubleshooting
Perform client visits as required
Create, manage and maintain appropriate site documentation
Providing clients with accurate, detailed and presentable monthly reports
Answering the helpdesk phone
Setting up and managing Project Plans
Server Support Experience:
Installation and configuration of Client Servers
Building of Servers from “bare metal”
Maintenance of Client Servers
Server 2019+ knowledge
Recover from backups
Active directory administration and support and recovery
HyperV and VM knowledge
Desktop Support Experience:
Installation and configuration of Client Desktop Machines
Building of Desktop Machines from “bare metal”
Maintenance of Desktop Machines
Networking and Infrastructure Experience:
General knowledge of Networking infrastructure including VLANs
Installation and configuration of Client Infrastructure
Microsoft 365 Experience:
Office 365, admin, mail trace, exchange admin, security and compliance knowledge
Sharepoint, setup, plan, maintain, train
Mail migrations / Domain, setup, plan, moving of Domains and moving Mail from hosted server or 365
Salary: Based on experience
Service Desk Experience:
1st and 2nd Line Support experience
Timeously attending to alarms created within the Managed Services Platform
Log, assign and resolve support cases on the service desk within the severities
Daily Client backup monitoring and troubleshooting
Perform client visits as required
Create, manage and maintain appropriate site documentation
Providing clients with accurate, detailed and presentable monthly reports
Answering the helpdesk phone
Setting up and managing Project Plans
Server Support Experience:
Installation and configuration of Client Servers
Building of Servers from “bare metal”
Maintenance of Client Servers
Server 2019+ knowledge
Recover from backups
Active directory administration and support and recovery
HyperV and VM knowledge
Desktop Support Experience:
Installation and configuration of Client Desktop Machines
Building of Desktop Machines from “bare metal”
Maintenance of Desktop Machines
Networking and Infrastructure Experience:
General knowledge of Networking infrastructure including VLANs
Installation and configuration of Client Infrastructure
Microsoft 365 Experience:
Office 365, admin, mail trace, exchange admin, security and compliance knowledge
Sharepoint, setup, plan, maintain, train
Mail migrations / Domain, setup, plan, moving of Domains and moving Mail from hosted server or 365
- Possesses the relevant IT Qualification and experience
- Driver's license and own vehicle a must
- Must reside in Port Shepstone - Shelly Beach areas
- Must have at least 2-3 years’ experience
Salary: Based on experience
