Senior Customer Technical Support

[alkit]

Last time I posted the below, I finished the thread mentioning that the position was filled, but now we need more hands on deck, so another position is open:

Position Available: Senior Customer Technical Support
Number of Positions: 1
Employment type: Permanent
Salary: R17-R19k
Perks: Parking/coffee machine and mints
Starting Date: Immediately
Location: Corlett Drive, Johannesburg
Job Description:
We are looking to employ someone who will assist customers with all technical support queries.
Role involves email, phone and in-person support on a senior level.

Tasks include:
 Offer technical support to prospective and current customers
 Assist customers with any technical queries with regards to company products and give advice as required
 Troubleshoot any technical issues and resolve all technical problems
 Issue client with quotes
 After sales support. Advise client on any possible additions to products and troubleshoot on any products not functioning properly
 Answer all queries about products and its capabilities
 Testing of products. If product is faulty, send back to supplier
 Find alternatives/replacements for customers if any items are out of stock
 Liaise with customers regarding their specific needs/requirements
 Answer calls relating to technical queries
 Answer emails relating to technical queries
 Provide technical support on all the items listed on the company website
 Test returned items for technical faults
 Effectively and timeously deal with escalated issues/problems
 Assist with the implementation and maintenance of technical compliance and regulatory directives
 Provide internal and customer training on how to use products
 Assist with the creation and maintenance of proper product documentation


Skills requirements:
1. Technically minded / savvy.
2. Great attention to detail.
3. The ability to problem-solve and work independently.
4. The ability to work quickly.
5. The ability to multi-task.
6. A good command of the English language and grammar.
7. Ability to problem solve and trouble shoot.

Please feel free to PM me if you are interested in the position.

Company website: www.geewiz.co.za