RTX 3080 GPU Repair

[BotantheBushPig]

Good day all,

I'm currently looking for assistance in repairing my pricey paperweight (a Gigabyte RTX 3080 Turbo Rev 2.0) which mysteriously just gave up the ghost after a few days of working. I have already attempted to RMA the GPU, but due to me somehow managing to rub off the serial number on the label on the GPU during installation and testing the GPU when it decided to stop working, Gigabyte is refusing to honour the warranty, even after 2 months of constant back and forth to explain why the serial on the label has gone missing. So now I am looking to find someone that can diagnose the issue and potentially repair the card.

I am situated in Pretoria, but would be willing to ship the card to the darkest corners of South Africa to have the card looked at.

Thanks in advance

 

[NI∀ƆOƆ‾⊥ᴚ∩ʞ]

Did you loose the packaging too?

 

[Miz3r]

Good day all,

I'm currently looking for assistance in repairing my pricey paperweight (a Gigabyte RTX 3080 Turbo Rev 2.0) which mysteriously just gave up the ghost after a few days of working. I have already attempted to RMA the GPU, but due to me somehow managing to rub off the serial number on the label on the GPU during installation and testing the GPU when it decided to stop working, Gigabyte is refusing to honour the warranty, even after 2 months of constant back and forth to explain why the serial on the label has gone missing. So now I am looking to find someone that can diagnose the issue and potentially repair the card.

I am situated in Pretoria, but would be willing to ship the card to the darkest corners of South Africa to have the card looked at.

Thanks in advance

Where was the GPU purchased from?

Cause those stickers are fairly hard to get off, if you not intending on removing it by accident,

I have only taken one of mine off when i had to do a repaste and it wasnt as simple of it just falling off,

But i am sure there are carbies nearby that can assist

 

[BotantheBushPig]

Where was the GPU purchased from?

Cause those stickers are fairly hard to get off, if you not intending on removing it by accident,

I have only taken one of mine off when i had to do a repaste and it wasnt as simple of it just falling off,

But i am sure there are carbies nearby that can assist

The GPU was purchased from Wootware. They were awesome in attempting to assist me in the matter.

And well, yes, the sticker itself is pretty stuck on there, but ink itself is what was rubbed off.

 

[eyetac]

Can you stick it in another pc as a secondary GPU?
Perhaps it will be detected and you can get the serial number through GPU-Z

 

[eyetac]

Or if you have an intel CPU, you can plug the screen into the motherboard to get into windows.

 

[BotantheBushPig]

Well, I could go through that effort, but the serial number is on the box in which the card came, which I sent back along with everything that came with the box. Gigabyte's warranty agents however don't care about that serial number, they want the one on the sticker on the card.

 

[eyetac]

Well, if they won't take that serial as evidence, then your last-ditch effort before sending it in for a potential repair is to do what I suggested. This is of course if the card even detects.
Screengrab what GPU-Z is saying and throw it in their faces.

Sending it for repair will void that warranty completely, so it may be worth going through the effort.

 

[dainluke]

Well, if they won't take that serial as evidence, then your last-ditch effort before sending it in for a potential repair is to do what I suggested. This is of course if the card even detects.
Screengrab what GPU-Z is saying and throw it in their faces.

Sending it for repair will void that warranty completely, so it may be worth going through the effort.

This is actually mega brain.

 

[BotantheBushPig]

Well, if they won't take that serial as evidence, then your last-ditch effort before sending it in for a potential repair is to do what I suggested. This is of course if the card even detects.
Screengrab what GPU-Z is saying and throw it in their faces.

Sending it for repair will void that warranty completely, so it may be worth going through the effort.

This is a good suggestion, but unfortunately, I can't get to that point. I had already tried to boot my system with my secondary GPU to be able to attempt to diagnose potential issues with the GPU, but the system won't boot since it appears as though the GPU can't fully initialize, which tells me the processor itself is likely still alive, but one of the voltage rails on the GPU is likely faulty (that or I'm unlucky and one of the RAM chips decided to croak after sitting dead still for a week doing nothing). I suppose that I could just remove the plates and heatsinks from the GPU and use my flash programmer to attempt to pull the Serial Number from the GPU. Though I don't know if the Gigabyte warranty agents would be too happy with this idea. But hey, they already voided the warranty for a missing serial number on a sticker, so I suppose it can't kill anyone

 

[BotantheBushPig]

Okay, I no longer need someone to assist with the repairs. After joking about taking a flash programmer to the GPU, taking it apart, cleaning it up and reflashing the bios manually, the card is now chugging along merrily again If I'd known that, that was the issue, I could have just saved myself like 2 months :/ Now I can get along with my planned projects

 

[souljazk]

Glad you got it fixed! I would email Gigabyte UK (with a screenshot of the cards s/n). It's BS and possibly illegal for the RMA agents to void it due to a sticker's ink.. If the S/n was etched into the PCB & that was gone, it may be a different case as that would require some elbow grease.

When I've had RMA issue locally, I contact their UK arm with my receipt + box etc and so far all 2-3 of them were then RMA'ed either by the local company or by the company's Euro offices (no cost to me).

 

[RumMum]

managing to rub off the serial number

Please contact me, I need a serial nr urgently removed from my friends expensive camera......😂