PC freezes and restarts while gaming - help

[Werner Smal]

are you using an aftermarket nvme heatsink? I had an issue once where I installed a EKWB heatsink, but it was not compatible (NVME connector height too low).
This caused the pc to always restart cos of a short fromm the heatsink to mobo.

No I'm not, as Xander said base build didn't really do anything strange with any of the parts

 

[Werner Smal]

Currently testing voltages, so far so good hasn't crashed yet but still have a few things do to. Set my CPU voltage to 1.45 in Ryzen master

 

[D3TTOL]

Hi everyone

Ok so for the past few weeks I’ve been having a problems that’s driving me crazy. Whenever I play Overwatch 2, every now and then my PC would freeze, sound will still be there for a few seconds but then that freezes as well, and a few second later the computer will restart. It is completely random, sometimes it takes 10 minutes sometimes I can game for hours. No blue screen or anything but I do hear an error message but I can’t minimize to see what it is. It doesn’t happen on heavier games, Cyberpunk runs smoothly.

While troubleshooting the problem, I had a few other issues. While installing Windows the PC would restart while installing corrupting the files, and I had to take my PC to a friend just to try and install Windows properly. Whenever I tried installing GPU drivers, PC would restart while installation is running, also corrupting the files.

The problem was gone for a week or so, but I bought a new case Yesterday and the problem is back.

What I’ve done to try and fix the problem:
- Sent my PC to Rectron, they replaced the motherboard and the CPU
- Reinstalled windows like 15 times and on a new NVME
- Bought a new power supply, I think that is what solved the problem at first, but now it’s back
- Reinstalled every driver I could possible think of And updated bios
- Tested it with another GPU
- Tested it with other RAM

My PC:
- x570 Auros pro
- Ryzen 9 5900x
- Powercolor 6900xt Red devil edition
- Trident Z Neo 3600mhz cl16
- 1 Sabrent NVME and 1 Transcend NVME
- Super Flower SF-10000 Plat 1000w power supply
- New case: Cooler Master Masterframe 700

Any help would be much appreciated!!

if you leave the machine to do it's black screen, does it ever come back? or does it always restart?

 

[goldfritter]

Currently testing voltages, so far so good hasn't crashed yet but still have a few things do to. Set my CPU voltage to 1.45 in Ryzen master

Um am I the only one getting alarm bells here - 1.45V is quite high. Sure you don't want to try 1.40 first?

 

[Werner Smal]

Um am I the only one getting alarm bells here - 1.45V is quite high. Sure you don't want to try 1.40 first?

It was set to 1.406, so I just bumped it up a little bit but it this too high I'll change it but so far nothing strange has happenbed and temps under load are still good, not great but good

 

[Werner Smal]

if you leave the machine to do it's black screen, does it ever come back? or does it always restart?

Nope nothing happens, it stays black and then after a while it restarts. I had another issue a few years back where the screen would go blank and then it would go back to normal but that's not the issue now

 

[Xander8807]

try 1.33v rather and 4.7Ghz all cores in your BIOS, its a bit safer on the silicon and is the default factory voltages on that SKU.
dont work on Ryzen master, uninstall it and always work on BIOS, i also had issues with R.M at a time.

Try the above with ram on stock (No XMP enabled) test and see, if stable, enable XMP and see if its still stable

 

[Werner Smal]

try 1.33v rather and 4.7Ghz all cores in your BIOS, its a bit safer on the silicon and is the default factory voltages on that SKU.
dont work on Ryzen master, uninstall it and always work on BIOS, i also had issues with R.M at a time.

Try the above with ram on stock (No XMP enabled) test and see, if stable, enable XMP and see if its still stable

Will do thanks!!

 

[JollyJamma]

It was set to 1.406, so I just bumped it up a little bit but it this too high I'll change it but so far nothing strange has happenbed and temps under load are still good, not great but good

It's complicated because high voltage is only an issue when you combine it with a high all core load.

Buildzoid explained it better but a CPU can idle at 1.4v no issue. It'll quickly drop in voltage when a load is increased. That can cause issues because it obviously isn't a complete flat voltage and a sudden increase in load can cause the CPU and motherboard to freak out and panic a little.

Voltage, current and wattage are all important with electronics.

I always manually set my voltages because AMD and AGESA can fight with each other and cock about trying to do two different things at the same time - it's one of the reasons why autorecovery for bad BIOS settings doesn't really work with AMD.

I think this is the video:

https://www.reddit.com/r/overclocking/comments/g929w7

 

[D3TTOL]

Nope nothing happens, it stays black and then after a while it restarts. I had another issue a few years back where the screen would go blank and then it would go back to normal but that's not the issue now

I've got almost an identical setup. I experienced driver crashes and random black screen/ pc restarts.
Do you have a second monitor and if so are you browsing the web? Youtube etc?

 

[Werner Smal]

I've got almost an identical setup. I experienced driver crashes and random black screen/ pc restarts.
Do you have a second monitor and if so are you browsing the web? Youtube etc?

I have two monitors yes, I don't usually run anything on the secondary monitor while gaming but today I tried playing youtube videos but so far with the few adjustments i made nothing bad has happened

 

[D3TTOL]

I have two monitors yes, I don't usually run anything on the secondary monitor while gaming but today I tried playing youtube videos but so far with the few adjustments i made nothing bad has happened

It comes and goes with me. I've changed a few things on Chrome and steam regarding hardware accleration.
What adjustments have you done? I may want to give them a try.

 

[Werner Smal]

Basically I changed my CPU voltage to 1.35 and my all core to 4700 (did everything in the bios) and that seems like it fixed the problem. Still going to have to give it a few days of playing and testing, but so far no crashes or freezes

 

[Serenath]

For what it's worth also having a ton of issues with Overwatch 2 from random crashes, GPU out of memory issues (which is more than adequate for OW2 needs), and the list goes on.

Hope you find the problem dude.

 

[D3TTOL]

Basically I changed my CPU voltage to 1.35 and my all core to 4700 (did everything in the bios) and that seems like it fixed the problem. Still going to have to give it a few days of playing and testing, but so far no crashes or freezes

So you reckon you having a CPU issue?

 

[ichigo]

I had a similar issue, I reseated the NVME and I never had the issue again.

 

[Old_Liver]

Are you running separate cables from the PSU to the GPU for each 8 pin power port or is it a daisy chain?
I've seen similar behaviour with a 6700XT and changing to separate cables solved the issue.

 

[D3TTOL]

I had a similar issue, I reseated the NVME and I never had the issue again.

I've changed mobos. Perhaps I have a dodgey NVME... there are soo many possible causes.

 

[Werner Smal]

So you reckon you having a CPU issue?

In all honesty I don’t know anymore. I’ve tried so many different things, I think it might be more of a CPU, Mobo and RAM communication thing than just CPU but I’m not expert so

 

[Werner Smal]

Are you running separate cables from the PSU to the GPU for each 8 pin power port or is it a daisy chain?
I've seen similar behaviour with a 6700XT and changing to separate cables solved the issue.

Jip, I have 3 seperate Pcie cables from my PSU to my GPU

 

[Werner Smal]

I've changed mobos. Perhaps I have a dodgey NVME... there are soo many possible causes.

Well I received a new mobo and tried in on my friends new nvme, straight out the box and that didn’t solve the problem. If my pc keeps up with this I’m going back to Intel lol

 

[animehero]

So are you still having issues now after making those changes earlier?

 

[Xander8807]

Basically I changed my CPU voltage to 1.35 and my all core to 4700 (did everything in the bios) and that seems like it fixed the problem. Still going to have to give it a few days of playing and testing, but so far no crashes or freezes

if this is the fix then you should try and drop a bios version, then enable everything on auto again....if it does it again it might be that you have a bad batch SKU cpu that doesnt fit well on the aorus factory settings....its not that something is wrong, it could be fixed in further BIOS updates, but its not to say that your cpu or MB is screwed, its then a simple vendor aka aorus issue on firmware or the VRM's allocation for when the CPU wants to draw more power.

hence me asking to drop the voltage to stock and not have it ramp up under load....it could be Aorus "Auto" settings that ramps it up too much on voltages on cores or somewhere in the CCD settings hence the manual adjustments.

with that volts your CPU should run cooler too, please check that, if not then its a bad SKU silicon (Thats where silicon lottery comes to play, some are good, some are okay, some are excellent, its not just AMD, intel does this too)

but lets keep an eye on it and see

 

[Werner Smal]

So are you still having issues now after making those changes earlier?

Pc hasn't crashed after doing the few tweaks, still a bit too early to say the problem has been solved but so far so good

 

[baasgene]

I do 1.27v on 4.6ghz all core on my 5900x. I just like being below 1.3v. The 100mhz won't be felt and my mind is soothed so a win!

 

[Xander8807]

I do 1.27v on 4.6ghz all core on my 5900x. I just like being below 1.3v. The 100mhz won't be felt and my mind is soothed so a win!

the cooler the better is what they always say...extends the life of the CPU in anyways (Well the silicon to substrate soldering actually)
im still running a 3600 so is my wife and ours do not exceed 45C under full load....i have the rog ryujin 360 with T.G paste, and shes running a inwin Sr36 pro with T.G paste, also decreased the voltages and set all core to 4.3

 

[Werner Smal]

Hi everyone, just a quick update. With the CPU set to 1.3v and 4.7 all cores Overwatch was stable, but as soon as I ran Cinebench it crashed. Changed the voltage to 1.4 and set all cores to auto and it ran Cinebench without any hassles. Oh and I enabled PBO but have loadshedding now…. So can’t test anything further

 

[Werner Smal]

nvm, it crashed again

 

[baasgene]

nvm, it crashed again

Try the 1.3v 4.6ghz and see how it goes

 

[D3TTOL]

Not sure if you have tried this or not. For a while my R9 5900X was working. Not 100% but usable.
I did some research and tried various things. I clocked my ram to 3200mhz which is the "recommended" speed and immediately all my problems have gone away. Still waiting to see if it does do anything weird but so far, my temps are better and PC is much more responsive. There is a bit of a explanation to this from what I can see regarding flck but in short I'd say silicone lottery and it seems the 5900X just seems to be shit with ram clocked higher than 3200mhz