Support No authenticator access or backup codes

[Nikael ismail]

Hi,

Its been quite a while since I have used Carbonite. Upon logging in I see now that an OTP via an authenticator app is required however I have not received any instructions to set this up previously so I don't have an authenticator set up nor backup codes therefore I cannot log in to post.


Email: 25nikael@gmail.com

No matching spam trigger logs were found.

 

[ViVceptioN]

Hi,

Its been quite a while since I have used Carbonite. Upon logging in I see now that an OTP via an authenticator app is required however I have not received any instructions to set this up previously so I don't have an authenticator set up nor backup codes therefore I cannot log in to post.


Email: 25nikael@gmail.com

No matching spam trigger logs were found.

In future don't create duplicate accounts: Duplicate accounts - STOP not even for 2FA | Support Forum

Accounts merged and unbanned. 2FA disabled and password reset sent.