Chappii
Senior Member
I need some help guys.
I got a MSI R9390 from a friend. Like the title says, after I install the drivers the screen goes black. But my monitor doesn't turn off, it just displays black, so that tells me there's still something there.
Anyways I have a Sapphire R9 380 (perfectly working) currently in my case and I assumed the same drivers would work so I could just pop in the MSI.
I have a vertical GPU setup using a Corsair riser cable. I thought it might be that it's not getting enough power. I tried plugging the MSI into the motherboard directly, still nothing.
At this point I was getting frustrated and started trying all sorts of crap. I uninstalled the Sapphire's drivers with it still in (so I can actually see), turned off the pc, popped in the MSI and interestingly it displayed. But as soon as I downloaded the drivers and installed it, black screen again. It was at that point where the screen usually switches off, then it comes back on with the proper resolution when you install display drivers. So literally the instant the drivers are installed.
I thought power consumption was to blame, although I have a 750W PSU and have had two Sapphire R9 380's running in Crossfire before.
I tried running the gpu on a separate PSU from the pc, still the same result. As soon as the drivers are installed, it just goes black.
Some more interesting points:
- I installed drivers from AMD's website and from Device manager, where it just automatically downloads a driver, same result.
- I read somewhere MSI afterburner was the problem, since I was slightly overclocking the Sapphire and it opens on startup, but I uninstalled it and still the same result.
- I thought the resolution was too large for my screen, but I have a 1080p monitor so I doubt? And usually the screen would tell me instead of just staying black.
- When the screen gets to black, the fans stop yet the gpu gets hot like it would when gaming with the fans turned off.
- After the screen goes black, and I restart the pc, it displays the Gigabyte logo from my motherboard before the Windows logo before switching to black again. I can also access my bios from the gpu's display. Also updated my bios to latest version.
- I tried different drivers, including the first stable release after the R9 390 was released.
- I got an extra screen and thought I would let the other display from the motherboard's onboard. As soon as the drivers for the gpu are installed, the display from the onboard freezes.
- I checked the gpu's pcb for visible damage, no damage.
What I haven't tried:
- Reinstalling windows, I don't want to go through the effort and have the same happen unless someone can explain why it might work.
- Disabling driver signature enforcement.
- A monitor with a resolution larger than 1080p
- The other ports on the gpu. I tested it all from the HDMI port, tried once from the display port (with a DP to HDMI adapter) with the same result.
So yeah, I don't know. If anyone has advice I would appreciate it. I just really want to make it work I can do with an 8gb gpu, and free no less!
And yes I already told my friend what has happened. He's planning on taking it back when he comes back after 2 weeks.
I appreciate anyone's replies and help. And I do apologize for the long post.
I got a MSI R9390 from a friend. Like the title says, after I install the drivers the screen goes black. But my monitor doesn't turn off, it just displays black, so that tells me there's still something there.
Anyways I have a Sapphire R9 380 (perfectly working) currently in my case and I assumed the same drivers would work so I could just pop in the MSI.
I have a vertical GPU setup using a Corsair riser cable. I thought it might be that it's not getting enough power. I tried plugging the MSI into the motherboard directly, still nothing.
At this point I was getting frustrated and started trying all sorts of crap. I uninstalled the Sapphire's drivers with it still in (so I can actually see), turned off the pc, popped in the MSI and interestingly it displayed. But as soon as I downloaded the drivers and installed it, black screen again. It was at that point where the screen usually switches off, then it comes back on with the proper resolution when you install display drivers. So literally the instant the drivers are installed.
I thought power consumption was to blame, although I have a 750W PSU and have had two Sapphire R9 380's running in Crossfire before.
I tried running the gpu on a separate PSU from the pc, still the same result. As soon as the drivers are installed, it just goes black.
Some more interesting points:
- I installed drivers from AMD's website and from Device manager, where it just automatically downloads a driver, same result.
- I read somewhere MSI afterburner was the problem, since I was slightly overclocking the Sapphire and it opens on startup, but I uninstalled it and still the same result.
- I thought the resolution was too large for my screen, but I have a 1080p monitor so I doubt? And usually the screen would tell me instead of just staying black.
- When the screen gets to black, the fans stop yet the gpu gets hot like it would when gaming with the fans turned off.
- After the screen goes black, and I restart the pc, it displays the Gigabyte logo from my motherboard before the Windows logo before switching to black again. I can also access my bios from the gpu's display. Also updated my bios to latest version.
- I tried different drivers, including the first stable release after the R9 390 was released.
- I got an extra screen and thought I would let the other display from the motherboard's onboard. As soon as the drivers for the gpu are installed, the display from the onboard freezes.
- I checked the gpu's pcb for visible damage, no damage.
What I haven't tried:
- Reinstalling windows, I don't want to go through the effort and have the same happen unless someone can explain why it might work.
- Disabling driver signature enforcement.
- A monitor with a resolution larger than 1080p
- The other ports on the gpu. I tested it all from the HDMI port, tried once from the display port (with a DP to HDMI adapter) with the same result.
So yeah, I don't know. If anyone has advice I would appreciate it. I just really want to make it work I can do with an 8gb gpu, and free no less!
And yes I already told my friend what has happened. He's planning on taking it back when he comes back after 2 weeks.
I appreciate anyone's replies and help. And I do apologize for the long post.
