Faulty mobo RMA advice

[geometricflux]

Hi fellow carbies,

So I purchased a z390 off takealot towards the end of 2020, and it is now faulty (no physical damage to the board, but I have confirmed with other hardware on hand the board is indeed faulty).

I've rma'd it and takealot has sent it to the supplier about a month ago. Tonight takealot canceled and concluded my return, I emailed to ask for more information and they mentioned the parcel was incomplete and that is why the supplier is not replacing the board? Im a bit confused since the board is almost 3 years old, did they expect me to send the manual and CD instruction disk with? Is this a justifiable reason that voids warranty?

Note: I placed the board in antistatic bag and then bubble wrapped it and put it in another mobo box.

Edit: if anyone has a gigabyte gaming x z390 box/manual/CD disk, would you sell it? XD

 

[ThatGuyJD]

Hi fellow carbies,

So I purchased a z390 off takealot towards the end of 2020, and it is now faulty (no physical damage to the board, but I have confirmed with other hardware on hand the board is indeed faulty).

I've rma'd it and takealot has sent it to the supplier about a month ago. Tonight takealot canceled and concluded my return, I emailed to ask for more information and they mentioned the parcel was incomplete and that is why the supplier is not replacing the board? Im a bit confused since the board is almost 3 years old, did they expect me to send the manual and CD instruction disk with? Is this a justifiable reason that voids warranty?

Note: I placed the board in antistatic bag and then bubble wrapped it and put it in another mobo box.

Edit: if anyone has a gigabyte gaming x z390 box/manual/CD disk, would you sell it? XD

You at least put the socket protector on?

Also going to need someone knowledgeable like @Oj0 to weigh in on validity of the denial.

 

[Bencrisp]

If you dont come right, drop me a pm with serial number and I will enquire with supplier tomorrow here in PE and see what feedback I can give you

 

[geometricflux]

No

You at least put the socket protector on?

Also going to need someone knowledgeable like @Oj0 to weigh in on validity of the denial.

Didnt have a socket protector on hand. But I wrapped the board in bubble wrap so no damage could come to the socket

 

[Oj0]

Not including the accessories is not valid reason to void the warranty, but some places will reject returns for that reason.

The socket protector, though... That's asking for kak.

Drop me the SN and I'll check. I might even be able to find out tonight still.

 

[geometricflux]

You at least put the socket protector on?

Also going to need someone knowledgeable like @Oj0 to weigh in on validity of the denial.

Ive recently obtained a socket from a budget board, if they want it im more than willing to send it lol..

 

[geometricflux]

Soooo takealot just made an error in their communication with me, the supplier ended up repairing the mobo
Thanks for all the assistance received from you kind gents!

https://imgur.com/5ZZC13O