Evetech Woes

[ar.rev]

Hi All

I bought an AMD AM4 mobo the Rog Strix X470-F Gaming from a fellow trusty carbinater. When I received the Mobo it was working as expected until a day later my system was getting constant BSoD's and freezes... I tested my system with my previous Gigabyte mobo and everything was working fine. I then went back to the Asus mobo but this time I tried different ram kits (3 btw) tested the mobo with 3 different GPU's, tested it in the chassis and out of the chassis, with different SSD's and NVMe's and 2 different PSU's.. my gpu temps were running sky high hot and it often dropped my nvnme's. but the problems still persisted, I used default bios settings on both mobos to the point where my system was now freezing in the bios. I immediately knew this didn't look good and immediately moved out my cpu to my old board and now my gigabyte board is faulty as hell freezing ad constant BSoD's. I tested the 3 ram kits on my buddies test bench, the gpus, the SSD's an NVMe's and the 2 corsair 1000watt psu's. but unable to test the cpu or the other mobos as he is on intel.

so now I have 2 faulty mobos and a supposedly a cpu. I have RMA'd the cpu with AMD waiting for their courier to pick up. and I sent my Asus mobo back to evetech that I bought from the carbonator, he provided me the proof of purchase and I was forced to pay 99bucks to get my mobo back to them for diagnostics and inspection. after 2 days I received an email saying the mobo was checked and appears to be in proper working order? which is impossible as this board was the start to all my woes. they now sent back the mobo of a fee I must now pay for. no relative information to what tests the mobo was put through to determine its functionality levels, what stress test did they perform etc etc? I 100% confident this mobo is broke and not broke but damaged my cpu to a point where it also damaged my second mobo.

ive been building pcs for years since the 90's and built many many systems for work employers, friends, clients and myself included. so I know for a fact that Asus board is faulty.

the only solution is just directing ASUS themselves explaining my situation and would love a repair as it still under 2 years on its 3 year warranty.

any assistance or recommendations would be hugely appreciated.

I am sending my gigabyte mobo to recton possibly next week to get that mobo fully inspected.

 

[MQS47]

Maybe something happened to the cpu upon transfer ? Which could be the source of all you other issues, I guess the only way to have ruled that out, would've been to try a different cpu on one of those boards.
Im also okay with blaming Evetech though

 

[Lelandewalker]

Hi There, I have a similar story, not as expensive though.

In Short, I purchased both a Corsair Virtuoso headset along with a Corsair Dark Core SE Wireless mouse (bought both items together), from Evetech (100% my fault for ever believing that evetech could improve on after sales support), but I'm inpatient and Rectron's ETA on stock was mid Dec or early Jan, and I hate waiting. PS standing in the hot sun, outside of Evetech's gates due to them literally being a bunch of tools is annoying and terrible service in my opinion, every single computer shop I've ever visited during lockdown is open or has some sort of factor considering the client, but not evetech.

Now, once I got home, and unboxed both the headset and mouse, plugged them in, configured the devices, checking that latest bios was installed etc etc, the headsets kept cutting out, audio, lights, etc, only for a few seconds at a time, for no apparent reason that I could tel, so after contacting evetech the next day, they advised me that I should ensure my devices have line of sight to the wireless dongles, which I ensured them they have, they then advised me that I should complete the RMA form and either deliver or arrange delivery to Evetech. I delivered the headsets the next day (Day 3), from which they have begun testing the device, after having to follow up on my own everyday, they keep advising me that the device is working properly, to whish I said, "did you test with both the devices at the same time as its possible that the two devices interfered with each other?" as I described in the RMA form.

Now, its day 8, and they still have the headset,, and to that I say, I honestly don't give a shit, I returned the product in its original box, with all accessories and not a single scratch on the items as I hardly used it.

So, I can almost guarantee that their going to say the item is fine, and that if I want to exchange them I need to pay their 20-25% handling fee, and honestly, I won't.... if the manufacture (Corsair) makes their top of the line items, not be compatible, due to wireless interference, then either Evetech needs to upskill their staff or Evetech will have to sort that out with Corsair or the manufacture, I purchased the items from Evetech, and they are responsible for any issues I experience.

Eniway, that's my Evetech rant.. I always say this, but Evetech sucks, and I should honestly learn to be more patient and just wait for items from the distributers and stop buying from these idiotic place.

 

[Lelandewalker]

Hi All

I bought an AMD AM4 mobo the Rog Strix X470-F Gaming from a fellow trusty carbinater. When I received the Mobo it was working as expected until a day later my system was getting constant BSoD's and freezes... I tested my system with my previous Gigabyte mobo and everything was working fine. I then went back to the Asus mobo but this time I tried different ram kits (3 btw) tested the mobo with 3 different GPU's, tested it in the chassis and out of the chassis, with different SSD's and NVMe's and 2 different PSU's.. my gpu temps were running sky high hot and it often dropped my nvnme's. but the problems still persisted, I used default bios settings on both mobos to the point where my system was now freezing in the bios. I immediately knew this didn't look good and immediately moved out my cpu to my old board and now my gigabyte board is faulty as hell freezing ad constant BSoD's. I tested the 3 ram kits on my buddies test bench, the gpus, the SSD's an NVMe's and the 2 corsair 1000watt psu's. but unable to test the cpu or the other mobos as he is on intel.

so now I have 2 faulty mobos and a supposedly a cpu. I have RMA'd the cpu with AMD waiting for their courier to pick up. and I sent my Asus mobo back to evetech that I bought from the carbonator, he provided me the proof of purchase and I was forced to pay 99bucks to get my mobo back to them for diagnostics and inspection. after 2 days I received an email saying the mobo was checked and appears to be in proper working order? which is impossible as this board was the start to all my woes. they now sent back the mobo of a fee I must now pay for. no relative information to what tests the mobo was put through to determine its functionality levels, what stress test did they perform etc etc? I 100% confident this mobo is broke and not broke but damaged my cpu to a point where it also damaged my second mobo.

ive been building pcs for years since the 90's and built many many systems for work employers, friends, clients and myself included. so I know for a fact that Asus board is faulty.

the only solution is just directing ASUS themselves explaining my situation and would love a repair as it still under 2 years on its 3 year warranty.

any assistance or recommendations would be hugely appreciated.

I am sending my gigabyte mobo to recton possibly next week to get that mobo fully inspected.

on how to help you though, find out where they bought if from, can almost guarantee you its from either Rectron, Frontosa or Mustek (most likely Rectron or Mustek) and take the device into the supplier directly, (If its Rectron I can assist you to a degree), but in all honesty, Rectron and Mustek's after hours support is amazing, they'll assist you in a wink of an eye.

 

[ar.rev]

Maybe something happened to the cpu upon transfer ? Which could be the source of all you other issues, I guess the only way to have ruled that out, would've been to try a different cpu on one of those boards.
Im also okay with blaming Evetech though

unfortunately I don't have another cpu to have test this out. also I wouldn't have tested another cpu without complete verification that the mobo isn't the cause of damaging the cpu in the first place. but either way it was def mobo inflicted as it clearly damaged the cpu as when I transfer the cpu to the gigabyte board the same issues occurred eventually.

 

[ar.rev]

on how to help you though, find out where they bought if from, can almost guarantee you its from either Rectron, Frontosa or Mustek (most likely Rectron or Mustek) and take the device into the supplier directly, (If its Rectron I can assist you to a degree), but in all honesty, Rectron and Mustek's after hours support is amazing, they'll assist you in a wink of an eye.

shot dude, my buddy owns a IT business I will ask him regards to Rectron to see if they handle Asus, if not then Mustek is the likely factor I am gonna have to approach.

supper annoying as I spent thousands on these pc parts and no one is able to assist where clearly they should as its policy.

 

[Lelandewalker]

shot dude, my buddy owns a IT business I will ask him regards to Rectron to see if they handle Asus, if not then Mustek is the likely factor I am gonna have to approach.

supper annoying as I spent thousands on these pc parts and no one is able to assist where clearly they should as its policy.

I know the feeling man, to my knowledge mustek is the authorized repair/asus centre, but rectron will also be willing and able to help. Let me know if you have any trouble

 

[ar.rev]

I know the feeling man, to my knowledge mustek is the authorized repair/asus centre, but rectron will also be willing and able to help. Let me know if you have any trouble

thanks brother! I have an account with Rectron (my best friend), but not with Mustek I'll pop them a message and see what they say. shot for the your support hugely appreciated.

 

[ar.rev]

I know the feeling man, to my knowledge mustek is the authorized repair/asus centre, but rectron will also be willing and able to help. Let me know if you have any trouble

feedback: spoke to some one at Mustek and without any troubles at all, they are taking in the mobo with the mention of evetek and verified with a serial number.

sorted! thank you.