imo22
Epic Member
- Joined
- Dec 18, 2013
- Messages
- 710
- Reaction score
- 59
- Points
- 3,935
- Age
- 33
- Location
- Cape Town, Southern Suburbs
Deal Thread URL: https://carbonite.co.za/index.php?t...40-165hz-1ms-ips-monitor.491612/#post-3184672
Seller: @imo22
Buyer: @noscope
Description of Bad Deal:
Buyer is claiming that I sold a monitor with a scratch and a chip in the screen after the buyer assembled and cleaned (buffed with microfibre cloth as he says).
I have always been honest in my dealings and more than willing to do refunds as I have before, but this raised some concerns as the buyer recieved monitor on Saturday and was impressed with the condition after unpacking Tuesday afternoon. From my point of view, the buyer could have damaged the screen during assembly and cleaning of the screen as the pictures the buyer provided was after assembly. It is a bad scratch and I would have definitely noticed it as I am very thorough when cleaning and packing away any equipment. If the buyer checked before assembly and send pictures without trying to clean or assemble then I would have no problem having him return it. I don't think it's fair to be accountable for something that was likely caused by the buyer. Below timeline of the incident:
Thursday, 02h40 - 22h00: Buyer asked for some information on how the screen was used. Provided my information and buyer was happy and willing to do the deal. All communication done on Carbonite. Buyer asked for bank details and address as buyer plans to collect Saturday afternoon from 12pm onwards. I shared info and buyer was happy. Buyer said someone else would come to collect. Buyer would EFT the next day.
Friday, 03h30 - 04h00 - Buyer did instant payment.
Saturday, 12h00 - 13h45 - Buyers father collects the monitor around 12pm. I asked the father if he would like me to unbox the monitor and test for him to check but the buyers father told me that his son told him he doesn't have to check. I help placed the package into the boot of the bukkie (covered with a canopy). Buyer inboxes me on Carbonite and informs me the item was recieved and that they will comment ASAP. Didn't hear from them until Tuesday.
Tuesday, 15h30 - 20h00 - Buyer messaged on Carbonite and seemed happy with the monitor and still needs to power it on to test. Just under 2 hours later I get a Whatsapp from the buyer showing a scratch on the screen. At this point I noticed the monitor was already assembled and cleaned by the buyer. The buyer tells me to check the message they sent on Carbonite. In this message, the buyer mentions that during assembly and "making sure the screen is good", they found a permanent scratch on the monitor and inists on a discount to cover potential warranty in the future. I then informed the buyer on Whatsapp that I will check my pictures if this is visible (We pass some comments to each other which kinda heated the discussion). The picture I have taken shows very little debris on the screen and no signs of scratches. This is because I cleaned the screen before taking a picture and packing away as I usually do. I sent the picture to the buyer on Whatsapp and saying that the scratch may have been due to their handling of the product. Buyer is not happy with the pictures as they were "useless" (understandable with Whatsapps compression) and then asks me to resend to their email address. I send the pictures to their email and buyer is still unhappy and regards them as useless. I asked the buyer to take a similar picture in the position I have just to see if there is any similarities. The buyer didn't provide another picture.
As far as I'm concerned, my picture would show any scuff marks or scratches on the screen. I already cleaned the screen myself and checked before taking the picture. The buyer then informs me that they are a photographer and implies I delibrately "obscured" the image. My argument was that the flash when taking the picture would reveal any scratches on the screen of which there was none (besides the fact that I thoroughly check the screen before selling). I may not be a photographer but from my experience taking a picture of a monitor with the light on is usually decent enough to see any blemishes on the screen. The picture the buyer sent even shows the scuff marks of their "buffing" above the scratch. I then informed the buyer that I cannot be held responsible for what was likely caused by them and that they should open a bad deals thread here to continue further. Instead, the buyer posted his issue on my ad.
I have screenshots of the Whatsapp chat and Carbonite messages.
As mentioned above if the buyer had to show me pre-assembly and did not attempt to clean the screen it would be a different case. As far as I am concerned, the issue lies with the buyer and I feel they are trying some kind of tactic to get some money back. Am I wrong to think this considering this is a new user with low iTrader? They might try this with other users...
Seller: @imo22
Buyer: @noscope
Description of Bad Deal:
Buyer is claiming that I sold a monitor with a scratch and a chip in the screen after the buyer assembled and cleaned (buffed with microfibre cloth as he says).
I have always been honest in my dealings and more than willing to do refunds as I have before, but this raised some concerns as the buyer recieved monitor on Saturday and was impressed with the condition after unpacking Tuesday afternoon. From my point of view, the buyer could have damaged the screen during assembly and cleaning of the screen as the pictures the buyer provided was after assembly. It is a bad scratch and I would have definitely noticed it as I am very thorough when cleaning and packing away any equipment. If the buyer checked before assembly and send pictures without trying to clean or assemble then I would have no problem having him return it. I don't think it's fair to be accountable for something that was likely caused by the buyer. Below timeline of the incident:
Thursday, 02h40 - 22h00: Buyer asked for some information on how the screen was used. Provided my information and buyer was happy and willing to do the deal. All communication done on Carbonite. Buyer asked for bank details and address as buyer plans to collect Saturday afternoon from 12pm onwards. I shared info and buyer was happy. Buyer said someone else would come to collect. Buyer would EFT the next day.
Friday, 03h30 - 04h00 - Buyer did instant payment.
Saturday, 12h00 - 13h45 - Buyers father collects the monitor around 12pm. I asked the father if he would like me to unbox the monitor and test for him to check but the buyers father told me that his son told him he doesn't have to check. I help placed the package into the boot of the bukkie (covered with a canopy). Buyer inboxes me on Carbonite and informs me the item was recieved and that they will comment ASAP. Didn't hear from them until Tuesday.
Tuesday, 15h30 - 20h00 - Buyer messaged on Carbonite and seemed happy with the monitor and still needs to power it on to test. Just under 2 hours later I get a Whatsapp from the buyer showing a scratch on the screen. At this point I noticed the monitor was already assembled and cleaned by the buyer. The buyer tells me to check the message they sent on Carbonite. In this message, the buyer mentions that during assembly and "making sure the screen is good", they found a permanent scratch on the monitor and inists on a discount to cover potential warranty in the future. I then informed the buyer on Whatsapp that I will check my pictures if this is visible (We pass some comments to each other which kinda heated the discussion). The picture I have taken shows very little debris on the screen and no signs of scratches. This is because I cleaned the screen before taking a picture and packing away as I usually do. I sent the picture to the buyer on Whatsapp and saying that the scratch may have been due to their handling of the product. Buyer is not happy with the pictures as they were "useless" (understandable with Whatsapps compression) and then asks me to resend to their email address. I send the pictures to their email and buyer is still unhappy and regards them as useless. I asked the buyer to take a similar picture in the position I have just to see if there is any similarities. The buyer didn't provide another picture.
As far as I'm concerned, my picture would show any scuff marks or scratches on the screen. I already cleaned the screen myself and checked before taking the picture. The buyer then informs me that they are a photographer and implies I delibrately "obscured" the image. My argument was that the flash when taking the picture would reveal any scratches on the screen of which there was none (besides the fact that I thoroughly check the screen before selling). I may not be a photographer but from my experience taking a picture of a monitor with the light on is usually decent enough to see any blemishes on the screen. The picture the buyer sent even shows the scuff marks of their "buffing" above the scratch. I then informed the buyer that I cannot be held responsible for what was likely caused by them and that they should open a bad deals thread here to continue further. Instead, the buyer posted his issue on my ad.
I have screenshots of the Whatsapp chat and Carbonite messages.
As mentioned above if the buyer had to show me pre-assembly and did not attempt to clean the screen it would be a different case. As far as I am concerned, the issue lies with the buyer and I feel they are trying some kind of tactic to get some money back. Am I wrong to think this considering this is a new user with low iTrader? They might try this with other users...
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