Who is your fiber provider and how would you rate them?

[abd]

Only with afrihost due to the support on my broadband, they are well versed and help on technical matters.
They also offer static ips for free with openserve.
They have free DDNS for ALL their customers which saves a lot of hassle.

 

[ovisser1]

Please add Cybersmart for our Cape Town brothers in tech. Their prices are the cheapest in the Western Cape by far:

• R970 pm for 500Mbps symmetrical uncapped
• R1070 pm for 500Mbps symmetrical uncapped + WiFi 6 router
• R1189 pm for 1Gbps symmetrical uncapped
• R1289 pm for 1Gbps symmetrical uncapped + WiFi 6 router

Added

 

[KURT_COCAIN]

Looks like I'm the only doos using Superpoesonic.

 

[ovisser1]

Looks like I'm the only doos using Superpoesonic.

Its a close race between cool ideas and afrihost it seems.

Jy wil net anders wees.

 

[QYV]

Looks like I'm the only doos using Superpoesonic.

And I am the only doos who admitted to using Telkom
Vodacom came around but in my area its about the same price for something like 25/25

 

[ovisser1]

And I am the only doos who admitted to using Telkom
Vodacom came around but in my area its about the same price for something like 25/25

Sorry, but using telkom is worse...

 

[SteveIndeed]

Been with Cool Ideas since I still lived at home, then got Cool Ideas when I moved into my own place, then bought a house close to home and got Cool Ideas there, too.

Why? They're reliable, the support is excellent and there's no contract. I will happily pay more for a service that simply works. There are far better things to do with your time than worry about your fibre line.

 

[ovisser1]

Been with Cool Ideas since I still lived at home, then got Cool Ideas when I moved into my own place, then bought a house close to home and got Cool Ideas there, too.

Why? They're reliable, the support is excellent and there's no contract. I will happily pay more for a service that simply works. There are far better things to do with your time than worry about your fibre line.

Yea I wont change away from them to save R100.

First version of this post, I was mislead by a mtn promotion showing R450 for a 100/100mb line, and I would have happily switched for half the price, but not for such a small savings.

As you go through the process with MTN they say its the lower price for a few months then back to full price

I have no complaints about service from cool ideas either.

 

[gavin286]

Wirulink via Vumatel. R820 for 100/100. Month 2 month.

 

[Scrooloose]

MWEB as ISP with Vumatel Fiber. It's alright, can't really complain for the most part. I do think Vuma's contention ratios are a bit wild, we have terrible buffering issues at night time when everyone's watching their PornHub Netflix and it makes studying/nightshift work unpleasant at times.

50/50 at R649pm IIRC

 

[QYV]

Sorry, but using telkom is worse...

🤷‍♂️
I've had no issues with them
The two times there were issues is because the tik koppe cut the cable thinking there would be copper for sale.
Both times it was fixed on the next business day.

 

[Signor65]

Frogfoot

they are KAK

 

[roland]

Webafrica as an isp with Metrofibre backend.

500/500 at R1059. I barely have issues and I get the full speed 99% of the time. But if there is a problem that requires webafrica to get involved its the slowest service ever. And they have no number to call, everything is through tickets that go into someones junk mail.

WebAfrica on VUMA (200/200 @ R989) ... Same experience. Works well 99% of the time, full speed and stable, but good luck when there is a problem, you're on your own and just have to wait it out whatever the problem is, worst support setup ever

 

[Thanatos_ZA]

RSAWeb, R1500 for 1000/200 fiber, uncapped, unshapped, and will rate them pretty solidly, have had some minor hiccups, but still getting like a 99.9% uptime even if the speeds drop randomly to around 200-400Mbps

 

[abd]

Cool ideas and home connect are now owned by afrihost

 

[Divan85]

You haven't listed Vox as a option on your list.

I am with Vox, have been for years. No problems.

R919pm - 100/100Mbps

 

[ovisser1]

You haven't listed Vox as a option on your list.

I am with Vox, have been for years. No problems.

R919pm - 100/100Mbps

Added

 

[Ozzy235]

Telkom/Openserve 50/50 @ R575pm
Service is great, rarely any issues

 

[Dr Evil]

Afrihost/Openserve - R797 100/50
Been with Afrihost since adsl -+10yrs and haven't had many issues. Quick to resolve if anything does crop up.

 

[SteveIndeed]

Cool ideas and home connect are now owned by afrihost

Wait, Cool Ideas was sold to Afrihost? Where'd you hear that?

 

[oHm_29]

Mind the Speed (fantastic) / Metrofibre (not bad)
250/250 @ R965

 

[hsoj]

Had to pay the internet bill this morning, and just for fun went hunting to see what fiber prices are these days and noticed I am over paying. R979 for 100/100 with Cool ideas.

In order (all month to month, all 100/100) are
mtn @R729
supersonic @R729
WebAfrica @R859
Accelerit @R863
cellc @R885
RsaWeb @R895
HomeConnect @R908
Vox @R919
MetroFibre @R929
Vodacom@R949

Then only Cool ideas @R979.

So I'm hoping people can share their views of the different providers.

Is MTN/Supersonic worth it ?

With Atomic Access I used to get 4 ping to CPT servers then it suddenly went to 40 ping to CPT servers on games and 190 ping to europe servers even thought they are CPT based.

It just happened one day and didn't go back to low ping.

And they couldn't help me and said that the problem is with the game server. Which it wasn't because everyone else got low ping.

They didn't want to help diagnose the problem but it got fixed on its own after around 6 months.

Still dont know what caused it.

Other than that they are pretty cool.

 

[ovisser1]

Wait, Cool Ideas was sold to Afrihost? Where'd you hear that?

Afrihost bought a few companies that do fiber.

pushed their valuation at the time to R2+b IRC

 

[Oj0]

I posted this elsewhere before:



Service should also factor in when deciding on an ISP. I needed a VoIP phone setup which was NOT provided by Cool Ideas. I'd already been through the manual and had the disti's techie try to assist to no avail.

The CI techie wasn't familiar with the model, but an hour or two later called back, said he'd learnt his way around the phone, and could I please let him login using Team Viewer. Done and dusted, up and running - support provided for an unsupported product, and at no cost.

A few months later, load shedding somehow caused the phone to reset to factory defaults, and I hadn't made a backup of the configuration. One quick call to CI, a techie will call me back. Once again, let him login using Team Viewer and once again, support provided for an unsupported device at no cost.

Downtime? What's that? Oh, I had a three minute outage once. It was back up before I could even find my cellphone.

When I applied for fibre, there was already an existing line to the property from a tenant who bailed without paying. Vuma wanted it paid up in full before they'd activate a line for me, CI got the bill squashed (or absorbed it, I don't know, and I don't care as the outcome to me as a customer was the same).

During this time I already had the VoIP phone setup and running on Rain/Cell C (one was a failover for the other). I ended up on a blacklisted IP address on one of the providers (I think it was blacklisted with Spamhause) which prevented calls. CI took it upon themselves to get the IP address removed from the blacklist - even though it wasn't part of their network.

They have definitely made their money back, as I've since recommended CI to dozens of people, and I know 100% that at least three have signed up with the potential that many more have done so without letting me know. They've gained free advertising from me which will last as long as their service is up to scratch.

Do I care that they're slightly more expensive? Not at all, as 30 minutes of downtime can cost me more than the price difference between them and the cheapest competitor.

 

[ThatGuyJD]

MetroFiber 250/250 for R849. No problems apart from once where the whole area was down but comms were good and we were back quickly enough

 

[abd]

Wait, Cool Ideas was sold to Afrihost? Where'd you hear that?

Afrihost deal to buy Cool Ideas approved

The Competition Commission has approved Afrihost’s acquisition of a majority stake in Cool Ideas.

mybroadband.co.za

Axxess as well, owned by afrihost

 

[BlueCrayon]

I'm with Comtel R650 for a 50/50 - They're on the expensive side and not the best honestly. Last night my line dropped during a PUBG match final circle. Happens almost every night and the support never gets back to me.

I'd leave them if I could, but my complex must have signed a deal with them because that's all we have, and all we'll ever get. I miss MetroFibre so much

Small update on this btw, so on Friday I upgraded my 50mbps package to a 250mbps package and the lady assured me it would be upgraded at midnight. I said lekka !

Saturday morning comes and there's no speed increase 🤷‍♂️ . So I emailed them and informed them, it seems they forgot but then they assured me it would be done by midnight that same day.

Sunday rolls around -->I wake up to a 90mbps on my line --> I phone support they said it wasn't updated on their side? [ Strange as the line speed nearly doubled ] --> He works in it for 5 mins and says its fixed, it should be on 250mbps but I assure him it's still at 90mbps --> I say it can't be right can they send someone out to come look as I suspect it's the ancient little Comtel box on the wall stuck at 100mbps they then say they will charge me R1500 CALL OUT FEE just to come take a look.

Comtel sucks

Does anyone here know what the issue might be?

 

[mzezman]

Small update on this btw, so on Friday I upgraded my 50mbps package to a 250mbps package and the lady assured me it would be upgraded at midnight. I said lekka !

Saturday morning comes and there's no speed increase 🤷‍♂️ . So I emailed them and informed them, it seems they forgot but then they assured me it would be done by midnight that same day.

Sunday rolls around -->I wake up to a 90mbps on my line --> I phone support they said it wasn't updated on their side? [ Strange as the line speed nearly doubled ] --> He works in it for 5 mins and says its fixed, it should be on 250mbps but I assure him it's still at 90mbps --> I say it can't be right can they send someone out to come look as I suspect it's the ancient little Comtel box on the wall stuck at 100mbps they then say they will charge me R1500 CALL OUT FEE just to come take a look.

Comtel sucks

Does anyone here know what the issue might be?

By process of elimination:

1. Can your router support greater than 100mbps speeds?
2. CAT 5E (or better) Cables?
3. Is there config on your router limiting the speeds to 100mbps?
4. Were the tests done over ethernet or wifi? If Wifi was it on 2.4 or 5ghz? If cable then see 1, 2 and 3

 

[Rivesh]

Websquad - 1000Mbps/200Mbps - R1550

Service has been excellent for me
quick responses
Stable network

 

[Onizuka0701]

Metrofibre
1000/1000 - R 1240
Very little downtime. Always good comms during maintenance.
Looking at the prices you wouldn't be saving much at your current speed