Tash_R
Senior Member
Work from Home for UK based MSP
Looking for Strong 2nd line candidates willing to work 12 hour shifts 4 days on 4 days off
This consists of dayshift and nightshift work
4 days dayshift
4 days off
4 days nightshift
4 days off
and repeat
Requirements below
As a Level 2 Service Desk Engineer, you will be responsible for providing technical support to our clients, resolving complex IT issues, and ensuring the seamless operation of their IT environments. Your expertise will be crucial in maintaining high levels of client satisfaction and driving our commitment to excellence.
You’re a knowledgeable individual and have developed some great skills having worked in the technology industry, previously providing support at a 2nd Line level or above.
You’re well aware of what your daily duties may look like. What follows are the systems you’re able to work with and where you’ll showcase your IT skills:
Looking for Strong 2nd line candidates willing to work 12 hour shifts 4 days on 4 days off
This consists of dayshift and nightshift work
4 days dayshift
4 days off
4 days nightshift
4 days off
and repeat
Requirements below
As a Level 2 Service Desk Engineer, you will be responsible for providing technical support to our clients, resolving complex IT issues, and ensuring the seamless operation of their IT environments. Your expertise will be crucial in maintaining high levels of client satisfaction and driving our commitment to excellence.
You’re a knowledgeable individual and have developed some great skills having worked in the technology industry, previously providing support at a 2nd Line level or above.
You’re well aware of what your daily duties may look like. What follows are the systems you’re able to work with and where you’ll showcase your IT skills:
- Office 365 (inclusive of Azure, Intune, Sharepoint)
- Server infrastructure
- Networking
- Hypervisors (inclusive of ESXi and HyperV)
- Server and desktop operating systems
- meeting your targets and adhering to SLA's
- answering all calls
- taking ownership of your tickets
- problem solving