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PC crashes on Windows 10/11 but not on Linux Mint

LordVoldetort_IV

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Morning everyone,

Okay so the last two months have been hell with my PC, its my first PC too. I built it from scratch and it worked perfectly fine with windows for about two hours at a time, then it would bluescreen. I will list the codes below. I will also list below the things i have tried to fix. Anyways, so after much deliberation, i decided to give Linux Mint a go just to see if that would fair any better and also to give me an indication to whether this is a hardware or software issue.

The PC also did not seem to crash in safe mode with networking, which reinforced the idea that i had of it being software

To my surprise, it works perfectly so far on Linux with no crashes (on windows i had 5 - 10 BSODs per day). So, if my assumption is correct, this is a indication of a software issue within windows?

I would love to be able to use Windows instead of Linux as i need to use MS office (desktop apps) regularly and also for ease of installation of apps etc.

BSOD codes:

IRQL_NOT_LESS_OR_EQUAL (95% of the time it was this one)
DRIVER_IRQL_NOT_LESS_OR_EQUAL (about 3% of the time)
KMODE_EXEPTION_NOT_HANDLED (not too uncommon)

I have tried the following things without any luck:

Reinstalling windows 10 and 11 about 4 times, only once did it work the whole day without issue but then the pattern of BSODs returned
Updating all drivers manually with Driver easy
Updated GPU driver and used DDU in the process
Swopped RAM for a kit known to work with no resolution of the problem
Swopped M.2 SSD for a unit known to work with no resolution of the problem
Started in clean boot, did not solve BSOD issue
Used only one stick of RAM, in multiple slots, issue persisted.
Disabled all startup services that arent of Microsoft
Updated motherboard BIOS
Disabled XMP
CPU is running at stock settings
Cleared CMOS
Checked temps of system, CPU tops out at 77 C under 10min of Cinebench R23, GPU never goes above 68 C under gaming loads

My system:

CPU - i9 7980XE
MB - MSI X299 Gaming M7 ACK
GPU - ASUS Radeon RX 580 8Gb
RAM - Corsair 2x 8 GB 3200Mhz CL18
PSU - Corsair HX1000
SSD - HP EX950 1TB NVMe

Questions:

1. Why would it work fine on Linux but not on Windows?
2. Am I correct in thinking its a software issue?
3. If it is software, what else can i try in Windows to fix it?
4. If Linux Mint is my only option, how can i get Office 365 on desktop to run on it?

Disclaimer: I am a PC noob, this is my first PC as i said in the beginning and i would appreciate any help/advice

Edit: I also tried Windows memory diagnostic, no issues, although Memtest86 did find a few issues, think it was 4 or 5?
 
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Just want to add, I went to a PC shop which said its the motherboard causing the issues, but now it works fine on Linux? (i tried Linux after they gave their assesment)
 
Probably something to do with windows scheduler or how instructions are fed with something on the OS.

i.e. windows kak. But I am properly just pulling shit from my anus so don't take any of this as anything of sound knowledge xD
 
IRQL issue is normally caused by unstable OC or faulty/incorrectly configured ram. (in my experience at least, though I have 0 experience with Intel X299 chipset)
Try disabling XMP and see if that sorts the BSODs.
Also make sure your ram is installed in the correct slots
 
Did you install Radeon software in Linux, or left the vanilla OS display driver?
 
Sounds weird but what stress tests have you run on the system. It could be an issue where the CPU or mobo doesn't like something. Windows will stress the system differently to Linux.
 
IRQL issue is normally caused by unstable OC or faulty/incorrectly configured ram. (in my experience at least, though I have 0 experience with Intel X299 chipset)
Try disabling XMP and see if that sorts the BSODs.
Also make sure your ram is installed in the correct slots
I dont have XMP enabled, and i installed the RAM into the slots as per the motherboard manual so i dont think its this, like i mentioned, also swapped the RAM for another kit that i know works with same issues
 
Sounds weird but what stress tests have you run on the system. It could be an issue where the CPU or mobo doesn't like something. Windows will stress the system differently to Linux.
I have mostly run Cinebench R23, no issues, i also tried AIDA64 and that worked fine too. Also a multitude of in-game stress tests and the one baked into AMD's adrenaline software
 
Just left it on the vanilla, i have zero experience with Linux so i dont even know where to tinker lol
The vanilla Linux driver does not use the hardware acceleration of the GPU to the extent Windows does.
If you install the AMD driver and software and then Linux suddenly starts crashing, it would indicate an issue with the GPU (and/or mobo PCIE bus).

EDIT: maybe easier to try taking out the GPU and try running Windows on onboard graphics (if that CPU has onboard graphic, not too sure).
 
IBT 2.01
HCI MemTest (Pro is only like $5 extra)

My go stress tests for the CPU and Ram, for GPU there is a million to chose from but please for the love of all that is sacred, DO NOT RUN FURMARK, or any clones of it.
 
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The vanilla Linux driver does not use the hardware acceleration of the GPU to the extent Windows does.
If you install the AMD driver and software and then Linux suddenly starts crashing, it would indicate an issue with the GPU (and/or mobo PCIE bus).

EDIT: maybe easier to try taking out the GPU and try running Windows on onboard graphics (if that CPU has onboard graphic, not too sure).
Okay, should i try installing the software or just leave it as is for now?
 
Okay, should i try installing the software or just leave it as is for now?
If the CPU has onboard graphics, just take the GPU out, plug the screen to the onboard port and run Windows. If it runs without crashing, means you have a GPU issue. That's easier to try than installing Radeon on Linux.
 
Okay, should i try installing the software or just leave it as is for now?
Go back to windows and run on igpu if the CPU has an iGPU. If not install the software on linux and see if it'll throw the issues.
 
IBT 2.01
MemTest (Pro is only like $5 extra)

My go stress tests for the CPU and Ram, for GPU there is a million to chose from but please for the love of all that is sacred, DO NOT RUN FURMARK, or any clones of it.
Lol okay, i wont touch Furmark, i'll have a look at the others!
 
If the CPU has onboard graphics, just take the GPU out, plug the screen to the onboard port and run Windows. If it runs without crashing, means you have a GPU issue. That's easier to try than installing Radeon on Linux.
The CPU does not have a iGPU unfortunately
 
IRQL_NOT_LESS_OR_EQUAL will have a couple of additional pieces of info that will make troubleshooting this easier. We need the bug check code to help you effectively.

Try this tool from NirSoft to see the BSOD reasons and we'll take it from there.

Blue screen of death (STOP error) information in dump files.
I am not at my PC right now, but i did find some minidump files that i previously uploaded, would this be of any help?

 
IBT 2.01
MemTest (Pro is only like $5 extra)

My go stress tests for the CPU and Ram, for GPU there is a million to chose from but please for the love of all that is sacred, DO NOT RUN FURMARK, or any clones of it.
Give link
 
Linux user here... AMD Drivers on Linux is generally very stable as it's been open source for some time now. Generally speaking, you should not need to install AMD drivers on a Linux distro as most of it is baked in. But on Windows, I would recommend always updating to the latest drivers, and doing so manually, not using any third-party tools such as driver easy or so. Also make sure you installed the Chipset drivers for your mobo, the ones Windows installs automatically are usually out of date.
You should also consider your windows ISOs, perhaps you got a corrupt set from somewhere? Try dload another ISO from MS and check the MD5 to confirm it's legit/not corrupted.

As for a short-term solution, running a windows Virtual machine on your Linux mint(Enable virtualization in BIOS), using something like Oracle virtual box, should allow you to at least use your office apps in a windows environment.
OpenOffice and Libre Office has made great ground in recent years with compatibility, so depending on how advanced you need things to be, just using those natively on Linux might be fine.

It sounds like it may be a mobo issue, so I would install chipset drivers ASAP(Windows). These things can be weird, some BIOS updates will actually stuff up your OS(Windows) if your OS has outdated chipset drivers, so make sure to check any notes on the download page of your chipset drivers or BIOS page.
 
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You're welcome. Wrong name on my part there's one that's only $5 more but obviously not that one.
Sweet thanks, wana run this on my pc too just because, and would need the pro version, but wasn't gona pay $33 for it...
 
Sweet thanks, wana run this on my pc too just because, and would need the pro version, but wasn't gona pay $33 for it...
400% is the minimum you really want coverage on, I ran to 800% but that's just because I left it on and when about other things.
@affxct has other stuff he runs including one of the y-cruncher tests because that'll catch an OC that's unstable in a lot less time than having memtest catch it at 300% or something. (didn't tag him here because I know he's busy currently but will ask him to comment here later on)
 
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Just left it on the vanilla, i have zero experience with Linux so i dont even know where to tinker lol
Step 1: boot in to safe mode (Shift key and restart from windows)
Choose option to boot in safe mode with networking

Step 2: run DDU in safe mode and remove drivers completely
Choose option to clean and do not restart)
Step 3: install drivers form here in safe mode: https://www.asus.com/za/Motherboard...-Cards/Dual/DUAL-RX580-O8G/HelpDesk_Download/

reboot

This helped me fix issues on a few older machines that don't like windows update drivers for display
 
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Step 1: boot in to safe mode (Shift key and restart from windows)
Choose option to boot in safe mode with networking

Step 2: run DDU in safe mode and remove drivers completely
Choose option to clean and do not restart)
Step 3: install drivers form here in safe mode: DUAL-RX580-O8G|Graphics Cards|ASUS South Africa

reboot

This helped me fix issues on a few older machines that don't like windows update drivers for display
I have tried this before, did not fix unfortunately
 

after fresh windows install
Install Booster.
Update GPU drivers - if you have on board GFX do the above first without GPU installed and with 1 Dimm

GG WP - fact that you said its your first pc...........***...***.......
 

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