Tech Advise needed for a 2080 TI not posting

Hey All,

As I like to think I know fairly more than the average granny when it comes to computers, I'm a bit stuck with solving this problem.

I made a purchase with a fellow Carboniter for his Galax 2080 TI OC. Thread is here: https://carbonite.co.za/index.php?t...ter-corsair-aio-included.390949/#post-2573346

Upon receiving the card I decided to plug it into a build that was going to be used for work. The full system has been purchase from Wootware and Evetech within the last month and just needed a GPU to finish it off.

Basic System is a :
Asus Prime Z490-P - Motherboard
1200W Coolmaster PSU
Intel Celeron G5900 CPU
with SSD and 16GB DDR4 Ram.

1) Initially the Card came with a water-cool block, Upon switching it on I received no posting from the card, but the watercooler and pump was working fine. I figured maybe its a bios/driver/another issue. Card doesn't display in windows or in bios that I can see.

Things I've tried. (and yes every time I did a change the PSU was completely unplugged and I spammed the power button when removing CMOS to clear capacitors from charge.)
a) Changing PCI-E Slots
b) using a riser on different pci-e x1 slots
c) changing PCI slots on PSU. Using a 1-2 split to card, and using 2 alternative 1-1 cables from psu
d) removing CMOS battery and starting fresh,
e) clean windows install
f) using a completely different motherboard MSI Z370 with LGA 1151 i5 9600kf
g) making sure only 1 RAM stick was in.
h) plugged in a different card into both boards, the 2070 Super posts immediately.
i) removing watercooler and placing on the original packages heatsink and fans.
j) retrying all steps above without watercooler

To be honest I can't even remember all the steps I've tried. I have spoken with my IT Tech friend who has given me a few things to try as well which I've done, but no luck.

I received this card on Saturday, and only was able to do tests on Sunday. I message the seller this Monday 1/11/2021 who has been extremely helpful in trying to assist me in resolving why the card won't post. He recommend we ask other fellow Carb's.

I would really love to keep this card so a solution would be fantastic.

Thanks in advance
@Ninja_Theory (Seller)

Hi guys. Been chatting to Noxsion on Whatsapp and from what we can think of, all avenues of troubleshooting have been exhausted (as you can read above). I asked Noxsion to post here so we can explore a fix with the Carb community. We are hoping there is something we haven't thought of.

Just a bit of additional context. Card worked fine on my side and never gave me any issues since day 1. I bought a PS5 in April and the card has been running Office 365 since. It was working perfectly right till I packed it up. Noxsion is based in PE. He arranged for his buddy in Jhb to take delivery. We had a Whatsapp group where they asked for my ID and drivers, which I shared. I subsequently found out that Noxsion's buddy wanted to cross-reference me before we did the deal to ensure my ID's checked out. He did, and I checked out fine. I delivered it (voluntarily) to his buddy in person. From there I assume his buddy packaged it and courier'd it from Jhb to PE with TGC.

Really hoping we are missing some obvious troubleshooting step, as the challenge faced here is a card left my PC working 100% fine and arrived at Noxsion not posting. Any help or advice would be welcome and well received.

No one gonna ask why this guy has a celeron cpu in a z490 with a 2080ti?

I'm terribly sorry, as I can't really offer any advice, I'm just super curious as to why you've got a beetle engine in a porshe body with a ferrari suspension.

Waiting on decent cpu / celeron is a temp or what?

PaladinLaw said:

No one gonna ask why this guy has a celeron cpu in a z490 with a 2080ti?

I'm terribly sorry, as I can't really offer any advice, I'm just super curious as to why you've got a beetle engine in a porshe body with a ferrari suspension.

Waiting on decent cpu / celeron is a temp or what?

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Dude I read this and immediately thought... Celeron with a 1200w PSU, can only point to a mining rig, but that Mobo doesn't make sense for mining. Even if one is planning on doing some machine learning, you need a bit of a better CPU.

What happens when you switch on the PC? Do the mobo's fans/lights come on? Do the GPU's fans/lights come on? (Did you make sure to plug the GPU fans back into the GPU's fan header when you reassembled it?)

For further troubleshooting I would leave the original heatsink on the card, the whole AIO bracket thing adds too much complication.

One thing I can suggest is make sure the screws on the heatsink are not under- or over-tightened (whether using the stock heatsink or the AIO). Too much pressure or uneven pressure can muck around with cards.

If you tightened the heatsink screws as tight as you could when you installed it, I recommend loosening them a bit. You want them to be just tight enough to stop moving when you gently turn the screwdriver with your fingertips.

PaladinLaw said:

No one gonna ask why this guy has a celeron cpu in a z490 with a 2080ti?

I'm terribly sorry, as I can't really offer any advice, I'm just super curious as to why you've got a beetle engine in a porshe body with a ferrari suspension.

Waiting on decent cpu / celeron is a temp or what?

Click to expand...

haha it's a spare CPU 1200 LGA i had, Wanted the gpu to decide on the CPU to purchase.

goldfritter said:

What happens when you switch on the PC? Do the mobo's fans/lights come on? Do the GPU's fans/lights come on? (Did you make sure to plug the GPU fans back into the GPU's fan header when you reassembled it?)

For further troubleshooting I would leave the original heatsink on the card, the whole AIO bracket thing adds too much complication.

One thing I can suggest is make sure the screws on the heatsink are not under- or over-tightened (whether using the stock heatsink or the AIO). Too much pressure or uneven pressure can muck around with cards.

If you tightened the heatsink screws as tight as you could when you installed it, I recommend loosening them a bit. You want them to be just tight enough to stop moving when you gently turn the screwdriver with your fingertips.

Click to expand...

Yes 100%, I removed the AIO and went back to the original directly after I realize the card wasn't responding. I'll double check the screw pressure, but I did look at the thermal paste spread and it looked evenly distributed. In the morning i'll give it another test. I can happily post a vid so you can see what is happening. No noises, no fan's moving and not being detected in windows or bios.

Mods please read this and move this thread to the correct place if it needs to be moved / @Noxsion this is the post I Whatsapp'd you about this morning, so that given the seemingly dead end we find ourselves in, we can get thoughts and advice from the Carb community. Please comment and let me know if you think I left anything out or misarticulated anything.
---

Hi guys. We seem to be in a difficult place with this deal. Any thoughts or words of wisdom would be appreciated. The card left my place (Jhb) in 100% working order and arrived at Noxsion (PE) not working. Note that I delivered it to Noxsion's friend in Jhb, who in turn packaged it and sent it to Noxsion in PE. I will also add that that I never had a minute issue with the card and that it has been running PowerPoint decks and spreadsheets for the past 6 months. Given that the above, this leads me to believe that something must have happened between the card leaving my place and arriving at the buyer. I simply cannot think of any other logical explanation.

A few other comments. Other than Noxsion wanting a copy of my photo and RSA ID, which working in the field of data privacy concerned me but which I agreed to, it has been a good deal. We negotiated price and agreed the deal. I then removed the card from my PC (as it was in daily use for work from home) and sent photos to Noxsion. We agreed a meeting place and time on 18 October 2021 in Jhb where I (voluntarily) drove out to deliver the card to Noxsion's friend. We did the handover and I waited while Noxsion's friend booted up his laptop from the boot of his car and EFT'd the payment to me with immediate clearance. That was that. I left and went back home, card paid and handed over.

Fast forward to this week and Noxsion reached out to me to tell me the card was not posting. We chatted on Whatsapp and I could see Noxsion had already done a lot of troubleshooting. He did more through our chats as well. I suggested Noxsion post on Carb (this thread) for advice, which he did. Still no luck with the card. I then asked Noxsion if I could set up a Telegram group with a tech savvy friend of mine, which Noxsion agreed to and which we did (yesterday). Still no luck,

So this brings us to where we are today. I sold a card that left my place in 100% working order. Noxsion received a card not working. I understand Noxsion wants a refund. I cannot refund a card that was working 100% when I sold it. I have never sold a defective unit in over 200 deals between Carb and AVF (many deals have been done over Whatsapp without hitting the forums as well), and there are many people I have befriended between Carb and AVF over the years (outside of these forums), who can attest to my character, integrity and general pride I take in all my tech gear. Added to this, Noxsion seems like a legit guy from my dealings with him. He has no iTrader or anything for me to go by, but I can usually smell a scam artist from miles away, which Noxsion is not. He went out his way to troubleshoot the issue at hand - and we really tried everything we could think of, Google could think of, and our tech savvy friends could think of. I have had to do similar troubleshooting before, so I know the heartache and stress it brings, especially for an item which is not exactly pocket change. So I have discarded any notion that Noxsion is a scammer or not legit.

Mods please move this thread if it should be moved somewhere else / otherwise thoughts welcome please...

Just check if the serial numbers are the same - many things can happen in transit.

The card should still be under warranty (albeit a small window of opportunity is left, unless procured overseas).

When was the card purchased and through which company?

Crouchinglee said:

Just check if the serial numbers are the same - many things can happen in transit.

The card should still be under warranty (albeit a small window of opportunity is left, unless procured overseas).

When was the card purchased and through which company?

Click to expand...

Purchased from Wootware: 23/11/2018 // Edit: I'm not sure what the warranty period is.

goldfritter said:

What happens when you switch on the PC? Do the mobo's fans/lights come on? Do the GPU's fans/lights come on? (Did you make sure to plug the GPU fans back into the GPU's fan header when you reassembled it?)

For further troubleshooting I would leave the original heatsink on the card, the whole AIO bracket thing adds too much complication.

One thing I can suggest is make sure the screws on the heatsink are not under- or over-tightened (whether using the stock heatsink or the AIO). Too much pressure or uneven pressure can muck around with cards.

If you tightened the heatsink screws as tight as you could when you installed it, I recommend loosening them a bit. You want them to be just tight enough to stop moving when you gently turn the screwdriver with your fingertips.

Click to expand...

This - does the mobo have a debug code?

Ninja_Theory said:

Purchased from Wootware: 23/11/2018 // Edit: I'm not sure what the warranty period is.

Click to expand...

Shit they only offer 2 years on the Galax cards - do you have proof that the card was working just before you sold it?

Was the 'man in the middle' a Carbonite member? You trust him? No signs of tampering? What was the time period before he took receipt of the card and when it landed in your hands?
Tricky one with the middleman in play but doesn't change the fact that the buyer paid a shiteload for something and he got that something just not in a working state.
That card sounds dead. With no warranty it seems your next best and likely onlyoption is a potential fix.

Sans objective proof either way, were I in your position I'd be left with no choice but a refund. Just my thoughts though.

Crouchinglee said:

do you have proof that the card was working just before you sold it?

Click to expand...

Yep.

Qui_Illustrati said:

Sans objective proof either way, were I in your position I'd be left with no choice but a refund. Just my thoughts though.

Click to expand...

Also yep.

This is a situation where photo/video of the card working just before shipping, would be very helpful.

And a general reminder to everyone to take pics/videos of the thing working, before you sell - even if it's a F2F deal.

Crouchinglee said:

Shit they only offer 2 years on the Galax cards - do you have proof that the card was working just before you sold it?

Click to expand...

Unfortunately not. I've never video'd stuff I sell (has never crossed my mind). I know it was working because I was using it. But that's my word, not hard proof.

Qui_Illustrati said:

Sans objective proof either way, were I in your position I'd be left with no choice but a refund. Just my thoughts though.

Click to expand...

I cannot refund a card I know was working. Proof or not. I know it. There is no rule on Carb about video proof and honestly it has never crossed my mind. Moving forward, lesson will be learnt. Maybe some other ideas will come forward of how this can be resolved in some sort of amicable way. But I am not going to refund to receive a card that is now not working but was working when it left my PC. I'm still hopeful there is some solution here, albeit I don't know what it may be (yet).

Ninja_Theory said:

I cannot refund a card I know was working. Proof or not. I know it. There is no rule on Carb about video proof and honestly it has never crossed my mind. Moving forward, lesson will be learnt. Maybe some other ideas will come forward of how this can be resolved in some sort of amicable way. But I am not going to refund to receive a card that is now not working but was working when it left my PC. I'm still hopeful there is some solution here, albeit I don't know what it may be (yet).

Click to expand...

yeah - it's a hard knock to take. I can understand your position. Hope it works out.

Ninja_Theory said:

Unfortunately not. I've never video'd stuff I sell (has never crossed my mind). I know it was working because I was using it. But that's my word, not hard proof.

Click to expand...

well in this case without solid proof you, might be in the dwang for selling a defective product.
Is the serial number the same on the card (I am not saying someone might have swopped it but you need to cover all your bases)

Did you replace all the thermal pads with the correct sized thermal pads? 0.5mm difference can and will shut that sucker down before it even had a chance to work ><

goldfritter said:

Yep.

Also yep.

This is a situation where photo/video of the card working just before shipping, would be very helpful.

And a general reminder to everyone to take pics/videos of the thing working, before you sell - even if it's a F2F deal.

Click to expand...

Agreed it would have been helpful. I've never thought of it before and I've never had anyone ask me for such, and I've never asked anyone in return. Given this situation, in future I think this is a very good idea and something which I will do for more expensive purchases. I've bought and sold audio items of higher cost than this, and video'd evidence was never thought of in those sales either (both buyer and seller didn't think of it or ask for it, for example).

This is a tricky one. Definitely sounds like a dead card to me.

Maybe it's something @ScorpioMan could have a look at.

As for the warranty/refund - I definitely understand the position of not wanting to refund only to return a faulty product. On the other hand, I'm sure he never planned on buying a GPU he can't use. Best bet is a fix, if possible.

Are there no error codes on the motherboard?

Crouchinglee said:

well in this case without solid proof you, might be in the dwang for selling a defective product.
Is the serial number the same on the card (I am not saying someone might have swopped it but you need to cover all your bases)

Did you replace all the thermal pads with the correct sized thermal pads? 0.5mm difference can and will shut that sucker down before it even had a chance to work ><

Click to expand...

Not saying there isn't a thermal issue now - but without any cooling at all - it would boot and display and even run for a bit before thermally throttling and shutting itself down. So there would be something displayed. I doubt it's related to cooling. There is some logic to the whole overtightening thing though - that could, in my opinion, certainly damage the substrate/die or whatever the heck that's called.
Sounds like other issues - it sounds dead as a doornail to me.

Crouchinglee said:

well in this case without solid proof you, might be in the dwang for selling a defective product.
Is the serial number the same on the card (I am not saying someone might have swopped it but you need to cover all your bases)

Did you replace all the thermal pads with the correct sized thermal pads? 0.5mm difference can and will shut that sucker down before it even had a chance to work ><

Click to expand...

Is it possible for a GPU to be fixed? I mean is there someone who could look at it and help us understand if it can be fixed, or tell us what failed?

Johannes Kerkorrel said:

This is a tricky one. Definitely sounds like a dead card to me.

Maybe it's something @ScorpioMan could have a look at.

As for the warranty/refund - I definitely understand the position of not wanting to refund only to return a faulty product. On the other hand, I'm sure he never planned on buying a GPU he can't use. Best bet is a fix, if possible.

Are there no error codes on the motherboard?

Click to expand...

I've had many dealings with ScorpioMan. He knows my character (to some degree). This is a good idea, maybe ScorpioMan can look at it?

Ninja_Theory said:

Is it possible for a GPU to be fixed? I mean is there someone who could look at it and help us understand if it can be fixed, or tell us what failed?

Click to expand...

In general, if it's an issue on the board with a capacitor or resistor that can be replaced, then it's fixable by just replacing that part. In theory such a part could have been jigged during shipping, so it's worth letting ScorpioMan taking a look.

But as Qui says, if the GPU die itself or memory chips have been damaged during the process of changing cooling equipment, that is not fixable.

Ninja_Theory said:

I've had many dealings with ScorpioMan. He knows my character (to some degree). This is a good idea, maybe ScorpioMan can look at it?

Click to expand...

Yep, not questioning your character, just offering a potential solution.

Qui_Illustrati said:

Not saying there isn't a thermal issue now - but without any cooling at all - it would boot and display and even run for a bit before thermally throttling and shutting itself down. So there would be something displayed. I doubt it's related to cooling. There is some logic to the whole overtightening thing though - that could, in my opinion, certainly damage the substrate/die or whatever the heck that's called.
Sounds like other issues - it sounds dead as a doornail to me.

Click to expand...

Yeah not going to lie it sounds dead - but I have heard of a 5700 XT not booting at all when the pads that were supposed to be 1.5mm, was replaced by 1.0mm. - if this is truth or not I could not say.

Morning Gents,

So to clarify, I live in PE, not Johannesburg. I have a trusted friend who I studied with and have known closely for over 10 years located in Fourways & Morning Side. He is not a member on Carb. (Also not sure why I would be a scammer if I paid for the card?)

I saw the post and as stated, we arrange the card to be delivered to my mate who is located closely to Ninja. Nothing more was done to the card once it arrived to my mate. Because he runs his own business he could not ship it directly to me. Eventually he got an opportunity and shipped it. GPU and Cooler where packaged in their original boxes. He took a larger box, placed all items into one big box with brown paper and polystyrene. I arrange the courier guy to collect and it was shipped to me.

I received the card on Saturday and only had the opportunity to test it Sunday. This card was purchased for work use primarily. I contacted Ninja the following day after trying to test the card and told him the card doesn't post. I did multiple tests, contacted a tech friend who is on carb who gave me other technical options to try, and non work. As Ninja stated I was happy to do anything he requested, but also requested a refund if nothing worked.

I have no proof it worked before only his word. And I sent him numerous videos of me trying all the methods "they" requested me to do.

All I am requesting is a refund. This is an item I need for work and cannot afford to through that amount of money away. He is welcome to test it his side, but I am now falling behind in what I need to do. I have had 0 use out of this card, arrived not working, followed his instruction of tests and nothing worked.

I want a refund.

A Carb reseller just messaged me and suggested someone who can look at it. So we have 2 options to diagnose it seems: ScorpioMan and the referral I just received. I think these sound like the next logical steps... edit: I don't think we must discard the possibility it can be fixed (just yet)

Noxsion said:

So to clarify, I live in PE, not Johannesburg. I have a trusted friend who I studied with and have known closely for over 10 years located in Fourways & Morning Side. He is not a member on Carb. (Also not sure why I would be a scammer if I paid for the card?)

Click to expand...

There have been many scams on Carb over the years. I was simply clarifying for the purposes of the discussion to follow, that you are definitely not a scammer (I clarified this because you have a low iTrader, which means there is no track record on Carb).

You've gone from

Noxsion said:

I would really love to keep this card so a solution would be fantastic.

Click to expand...

to

Noxsion said:

I want a refund.

Click to expand...

pretty fast.

Ninja is being helpful by trying to find solutions where the card can possibly be repaired. Surely having the card repaired is a better solution, as then you have the thing you wanted in the first place to do the job?

Also:

Noxsion said:

(Also not sure why I would be a scammer if I paid for the card?)

Click to expand...

Nobody has accused you of being a scammer and Ninja has gone out of his way to make it clear he thinks you are trustworthy. Not a lekker look, putting words in people's mouths.

Either way if you want to demand a refund now instead of trying to get the card fixed, then it is time for you to open a Bad Deal thread.