5700XT Microstuttering and mouse lag in windows, need some advice troubleshooting

Recently downgraded from a RTX 2080 Super to a 5700XT, received the card yesterday, installed it into system after cleaning out NVIDIA drivers, using DDU and then installing latest AMD drivers.

Getting mouse lag and micro stuttering in Windows itself, running latency mon shows it's kernel execution taking up most of the time. Spent a few hours troubleshooting, below what I've done and tested so far. System spec below as well as troubleshooting done.

Played 2x games of Apex and did not notice any stuttering/lag in game, so it -appears- to be Windows only at this point.

System specs :
AMD Ryzen 7 3800X (stock clocks, PBO enabled in BIOS, BIOS defaults loaded with only RAM set to XMP).
2x8gb G.SKill DDR4 3800mhz CL14 Memory (set to XMP)
Aorus X570 Mini ITX (running latest Bios)
Aorus 1tb Gen 4 NVME SSD
XFX 5700XT Ultra Thicc III
Aorus 240mm AIO Cooler for cpu cooling
Super Flower 650W Platinum Modular
Aorus CV27Q Monitor
Aorus K9 Keyboard
Glorious Model D Mouse
Windows 10 Pro 64 Bit (legit, not a pirate copy) with latest windows updates
Latest AMD Driver ( Adrenalin 2020 Edition 20.5.1 Optional )
Disabled wifi in device manager

Troubleshooting I've done :

Fresh install of windows using latest windows ISO from Microsoft website.
Latest Bios for my board (F12e)
Fresh install of AMD Drivers, including an uninstall, reboot into safe mode, using Driver display uninstaller (DDU) and reinstalling
Latest sound card drivers for my onboard Realtek sound card from motherboard website
Latest drivers for onboard Intel network card from Intel
Unplugging all non-essential USB attachments, only mouse and keyboard plugged in)
Unplugging 2nd screen (runs on HDMI)
Loaded BIOS defaults
Installing AMD drivers excluding the Adrenalin software by only copying the driver files and installing via "update driver" in Windows
Disabling HDCP in AMD control panel
Power setting on Windows set to AMD power setting after installing X570 chipset drivers
Disabling freesync

At this point in time it was 10:30PM and I gave up for the evening.

A few things I'd still like to try:

Check if the 5700XT card has a dual bios and which mode it's set on including confirming clock speeds
Trying an older AMD Driver
Testing the GPU on another PC to see if I can replicate the issue
Try another mouse
Reseat GPU/Memory/GPU extender and ensure all power cables are connected properly
Bench the card using Unigine Heaven and Superposition
Check the thermal paste on the card and re-apply if needed
Try a different displayport on the card
Running the card only on the 60hz Dell via HDMI
Another fresh install
Try using different power plan in windows (high performance and max performance)
Try build 2004 of Windows 10
Set PCI-E speed to 3x (Manual) and test
Update BIOS to F12f

To be clear, I don't suspect the card to be faulty, I suspect it's either Windows and AMD's drivers not liking each other (and there seems to be a lot of this going around on the web) or some incompatibility in my system and the GPU. I did not have the issue at all on my RTX 2080 Super.

PC is running on a UPS and cooling (with the current weather) isn't an issue.

The strangest thing I've noticed thus far is that if I leave the pc alone for 10--15 minutes, the "lag" appears to go away. I don't know if it returns as I haven't used it long enough.

Will take a youtube video tonight of the issue and post some latencymon screenshots as well.

If anyone has any other ideas or suggestions I'm open to suggestions.

If anyone stays in the Roodepoort/Westrand of JHB Area and is willing to help me test the card on their system OR has a 5700XT of their own to test on mine, and is willing to help, please drop me a PM!

Had this before it turned out to be my Nvidia drivers - no network adapters clashing?

Try disabling/Enabling
Chill
Freesync
Set power to high performance?

Dom said:

Had this before it turned out to be my Nvidia drivers - no network adapters clashing?

Click to expand...

Well I did a fresh reinstall of windows so can't be old nvidia drivers, latency mon said the network card driver -could- be the issue, updated it to latest driver, no change.

I have to add, I literally had no issues with the pc up to this point, the only thing that's changed is going from nVidia to AMD as far my GPU is conerned.

HolyCowImAnoOb said:

Try disabling/Enabling
Chill
Freesync
Set power to high performance?

Click to expand...

Thanks, tried a few of those, will update main post now. Disabling freesync changes nothing. Power plan is set to AMD power plan after install X570 chipset drivers. Ran the PC without install the AMD applications, same issue.

I run similar similar setup 3700x x370 but my ram is only at 3000mhz.

My windows install years old and still runs fine.

I run a 5700 flashed to XT.

Cant say I have any of those problems, run 3x monitors. 2x 144hz freesync, and one 60hz.

@Senshi , I have the exact same card and also on x570 chipset , will see if i can spot some differences on mine later today when i get back. Also stay in Krugersdorp area so maybe we can do more tests.

Thanatos33 said:

@Senshi , I have the exact same card and also on x570 chipset , will see if i can spot some differences on mine later today when i get back. Also stay in Krugersdorp area so maybe we can do more tests.

Click to expand...

Thank you, appreciated. Could you post your specs for interests sake? What version of windows are you running (start -> run -> winver)

Gonna try using some of the suggestions in this thread : Simple way to trace DPCs and ISRs

Senshi said:

Well I did a fresh reinstall of windows so can't be old nvidia drivers, latency mon said the network card driver -could- be the issue, updated it to latest driver, no change.

I have to add, I literally had no issues with the pc up to this point, the only thing that's changed is going from nVidia to AMD as far my GPU is conerned.

Click to expand...

How hot is your card getting?

It's weird that it's not a problem in games but is a problem in Windows.

I would have thunked that DDU would have solved it.

Can you clear all drivers and try again? That's the audio and any other drivers that you can remove via DDU.

JollyJamma said:

How hot is your card getting?

It's weird that it's not a problem in games but is a problem in Windows.

I would have thunked that DDU would have solved it.

Can you clear all drivers and try again? That's the audio and any other drivers that you can remove via DDU.

Click to expand...

Considering it got to 9C in my room last night, heat is not an issue. Card is idling well under 40C's in Windows. I'll do another fresh install (without any drivers installed) and then monitor DPC latency again. Gonna do it between every driver install to try and narrow it down.

Senshi said:

Considering it got to 9C in my room last night, heat is not an issue. Card is idling well under 40C's in Windows. I'll do another fresh install (without any drivers installed) and then monitor DPC latency again. Gonna do it between every driver install to try and narrow it down.

Click to expand...

Can’t be RAM
Won’t be a hard drive issue
Can’t be a VRaM issue

Fire up linux on a USB and see what happens

Sounds like a software issue. Probably a windows driver compatibility issue. Are you running 1909 or 2004 ?

Petester said:

Sounds like a software issue. Probably a windows driver compatibility issue. Are you running 1909 or 2004 ?

Click to expand...

I'm not 100% sure, it was late last night, think it was 1909.

Can always try 2004 . Sometimes just trying something as simple as that might save you a lot of hassle . You have done plenty already !

Would suggest doing it on a spare SSD or HDD and then you don't have to reinstall 1909

Petester said:

Can always try 2004 . Sometimes just trying something as simple as that might save you a lot of hassle . You have done plenty already !

Click to expand...

Downloading the ISO now, thanks for the tip. Re-installation is super quick 7 minutes including bootup etc) with the Gen 4 SSD, so reinstalling isn't an issue.

Thanks for the suggestion.

Senshi said:

Downloading the ISO now, thanks for the tip. Re-installation is super quick 7 minutes including bootup etc) with the Gen 4 SSD, so reinstalling isn't an issue.

Thanks for the suggestion.

Click to expand...

Lets hope so. Sometimes trying to apply logic to a PC problem is futile . Just trying something different for the sake of it often works.

Senshi said:

Thank you, appreciated. Could you post your specs for interests sake? What version of windows are you running (start -> run -> winver)

Gonna try using some of the suggestions in this thread : Simple way to trace DPCs and ISRs

Click to expand...

Windows 1909 Build 18363.836
AMD Drivers 20.4.2
LG Ultrawide 144hz monitor
MSI MPG X570 on Latest BIOS
Ryzen 3600
8Gb x 2 GSkill Ram 3600 Mhz
Sabrent 1Tb 4 Gen SSD
Exact same card as you ( there is a dual bios on it) mine is on the stock setting atm

No overclock or anything funny on the install basic stock install with a Fresh Win 10 install and updates / Also i remember that i had a similiar thing once or twice but it just seemed to have disappeared.

1. Reinstall windows and see if issue persists on a fresh install. IF it does, I will check the hardware first, hence the GPU which is the only change, on another PC first.
2. If fine on the other PC, then focus on your mobo bios, etc.

But ya, could be a lot of things, but with windows, if something is buggered after a hardware change, first step is a fresh windows install. Like you said, 7 mins, that could save you a lot of headache.

I have not experienced any such issues from myside.

Running:
Ryzen 3600
MSI B450 Gaming Pro
Patriot Viper Steel 3733Mhz
MSI 5700XT Mech OC

Recently updated windows as well.

PS - 5700XT can get very toasty, but that is normal for them.

.

That being said, my card was on idle last night less than 30 degrees.

LouisABC said:

1. Reinstall windows and see if issue persists on a fresh install. IF it does, I will check the hardware first, hence the GPU which is the only change, on another PC first.
2. If fine on the other PC, then focus on your mobo bios, etc.

But ya, could be a lot of things, but with windows, if something is buggered after a hardware change, first step is a fresh windows install. Like you said, 7 mins, that could save you a lot of headache.

I have not experienced any such issues from myside.

Running:
Ryzen 3600
MSI B450 Gaming Pro
Patriot Viper Steel 3733Mhz
MSI 5700XT Mech OC

Recently updated windows as well.

PS - 5700XT can get very toasty, but that is normal for them.

The AMD Radeon RX 5700 XT gets hot – but it's supposed to

AMD details why the graphics card is hitting high temps

www.techradar.com

.

That being said, my card was on idle last night less than 30 degrees.

Click to expand...

In my first post you'll see I mentioned I already did a fresh install.

Senshi said:

In my first post you'll see I mentioned I already did a fresh install.

Click to expand...

Okay, then you sorted with that. Missed that part.

Good luck. Could be multiple things. Might as well start testing all possibilities.

@Senshi Try switching your PCIe 16X slot to a manual config. Either 3 or 4. I know from r/AMD that a lot of users with the XT running on a X570 board had issues with the slot configuration and latency should somewhat be tied to miscommunication between the PCIe slot and the CPU. IIRC the 2080 S is not 4.0 compatible so it may be a 4.0 issue.

Could also be a PCE 4 issue. Maybe check it in Bios (does it pick up the correct link type and is it switching to save power?) and windows power plan (there should be a AMD optimised one in windows update). Is your SSD in the best slot?

Ahh, @AffectFPS just beat me to it.

Steveo said:

Ahh, @AffectFPS just beat me to it.

Click to expand...

Ey it's not a competition XD.

AffectFPS said:

@Senshi Try switching your PCIe 16X slot to a manual config. Either 3 or 4. I know from r/AMD that a lot of users with the XT running on a X570 board had issues with the slot configuration and latency should somewhat be tied to miscommunication between the PCIe slot and the CPU. IIRC the 2080 S is not 4.0 compatible so it may be a 4.0 issue.

Click to expand...

I'm not sure I understand, I don't have the RTX 2080 Super anymore, it ran without issue on the system.

I'm having an issue with the 5700XT which DOES support PCI-E 4. I'll try set it to PCI-E 3 and test some more.

ek dink omdat jy pci4 nvme run en pci4 op die kaart kan dit dalk n issue maak, weet nie of jy kan nvme na pci3 verander nie.

ek run pci3 op my nvme en pci4 op my kaart sover ek weet.

maar try albei pci3 verander

Ok so the 3800X delivers 24 PCIe 4.0 lanes of which 4 are reserved for chipset communication. That leaves you 16 for the GPU and 4 for your NVMe. You're essentially populating all PCIe 4.0 lanes so there may be some sort of an issue as a result of this. I'm not 100% sure if this should even be possible as AMD surely considered a scenario in which someone owns all four Gen 4 capable components but idk. Worth a try switching to 3.0 for sure. @Senshi

It's not really an issue of whether your card supports it or not, it's just that from my own knowledge of issues experienced by others with your same configuration and with some basic reasoning there may be an issue with populating all available 4.0 lanes.

Nerozki said:

ek dink omdat jy pci4 nvme run en pci4 op die kaart kan dit dalk n issue maak, weet nie of jy kan nvme na pci3 verander nie.

ek run pci3 op my nvme en pci4 op my kaart sover ek weet.

maar try albei pci3 verander

Click to expand...

This actually kind of makes sense. My NVME is PCI-E4 (and running at that, won't downscale it as then I'd be missing out on the performance).
The GPU does -not- need to be on PCI-E4 though, so changing that might help.

That would point to a bandwidth limitation on the board though, as the X570 should run both on PCI-E4. @Thanatos33 is also running a 5700xt and a PCI-E4 ssd and has no issues.