Hi all,
I am in a major predicament and I am starting to go crazy...I have now not had internet since 1 April. (World's most shit fools joke, I know...).
I am with Afrihost/VUMA. The reason why is entirely my fault, and I admitted as such in my emails to Afrihost on the first day. I had changed cards about a month or two before hand due to a card cancellation, and I had uploaded my details onto Afrihost, but did not "link" the card to the service and it lapsed. I was awake at the time, and made the payment within like 3 hours of me realising it had lapsed. I immediately sent an email stating the issue, stating that I had figured out the linking issue, and had entirely removed my older card details.
They initially had no problem and stated my line was fine. Well, I have sat with no internet for 3 weeks now...and I am expecting another weekend of no net. From what I am being told, it is a VUMA issue as they keep doing something to a line and it fails. I was told at the end of week 1 by a technician that came over that my line needed to be reprovisioned because there was a network error and now I just get error after error after error from them.
My issue...do I go with another ISP now, and let them deal with getting VUMA to sort out the line (was looking at UrbanX maybe, a mate told me about them), or do I sit and wait it out? My MTN line is sooooo slow... I am also moving in about 21 days time...sooooo, is it even worth it?
I understand I am unreasonably irrational right now...I am just incredibly salty about the situation....
Edits: My salt was damaging my Englerish...
I am in a major predicament and I am starting to go crazy...I have now not had internet since 1 April. (World's most shit fools joke, I know...).
I am with Afrihost/VUMA. The reason why is entirely my fault, and I admitted as such in my emails to Afrihost on the first day. I had changed cards about a month or two before hand due to a card cancellation, and I had uploaded my details onto Afrihost, but did not "link" the card to the service and it lapsed. I was awake at the time, and made the payment within like 3 hours of me realising it had lapsed. I immediately sent an email stating the issue, stating that I had figured out the linking issue, and had entirely removed my older card details.
They initially had no problem and stated my line was fine. Well, I have sat with no internet for 3 weeks now...and I am expecting another weekend of no net. From what I am being told, it is a VUMA issue as they keep doing something to a line and it fails. I was told at the end of week 1 by a technician that came over that my line needed to be reprovisioned because there was a network error and now I just get error after error after error from them.
My issue...do I go with another ISP now, and let them deal with getting VUMA to sort out the line (was looking at UrbanX maybe, a mate told me about them), or do I sit and wait it out? My MTN line is sooooo slow... I am also moving in about 21 days time...sooooo, is it even worth it?
I understand I am unreasonably irrational right now...I am just incredibly salty about the situation....
Edits: My salt was damaging my Englerish...
