Who is responsible for return shipping?

[IoanisZA]

Deal Thread URL: https://carbonite.co.za/index.php?threads/biostar-b250a-btc-pro.405235/
Seller: (Use "@" infront of username to tag - Compulsory) @Kival
Buyer: (Use "@" infront of username to tag - Compulsory) @IoanisZA
Description of Bad Deal: Item was described as new where it was in fact used. Arrived DOA. Motherboard BSODs all the time. When I asked for a refund he says that I have to pay for shipping to him and he will refund me when he receives it. Should I be paying for this or am I throwing good money behind Bad?

 

[Toxxyc]

@Kival your side, please. Also, if the above is true and it arrived DOA, no cost should be passed to the buyer. Seller's responsibility to pay up, refund (including shipping) and get the board back.

 

[Kival]

@Kival your side, please. Also, if the above is true and it arrived DOA, no cost should be passed to the buyer. Seller's responsibility to pay up, refund (including shipping) and get the board back.

Guess the buyer forgot to mention that he was meant to pay for shipment which I decided to give from my side.
Now I want to fully refund him which I asked him should take up the shipment this time around which he has a problem with. (AS per our WhatsApp messenger)
From day one after the I asked him to return the PCB. He didn't. 14days later he now wants to return the PCB... All messages are on WhatsApp I would love to forward it to admin to confirm...

 

[Toxxyc]

That seems fair (and was not mentioned in the OP). @IoanisZA send it back, get your money back, simple.

 

[IoanisZA]

Thanks for the advice.

The reason some time has passed was because I had to source a CPU and RAM to test the board with. I also bought 2x PSU's from @Kival, which all came together this week. Something was causing the PC to BSOD all the time and was extremely unstable. So I let Kival know, as there are different moving parts to this equation, I am still busy testing everything to isolate the problem to the exact component. It seems as though the PSU I got from Kival and/or RAM I was using is faulty. As I have replaced them both and everything seems to be stable for the past 13 hours now. Will try once more to replicate the problem by plugging into the PSU I suspect is faulty.

I should mention that @Kival says there is no warranty on the PSU however if it arrived by me DOA, then surely that goes against the rules? He never mentioned that he was selling broken PSU's.

 

[ThatPCGuy]

Thanks for the advice.

The reason some time has passed was because I had to source a CPU and RAM to test the board with. I also bought 2x PSU's from @Kival, which all came together this week. Something was causing the PC to BSOD all the time and was extremely unstable. So I let Kival know, as there are different moving parts to this equation, I am still busy testing everything to isolate the problem to the exact component. It seems as though the PSU I got from Kival and/or RAM I was using is faulty. As I have replaced them both and everything seems to be stable for the past 13 hours now. Will try once more to replicate the problem by plugging into the PSU I suspect is faulty.

I should mention that @Kival says there is no warranty on the PSU however if it arrived by me DOA, then surely that goes against the rules? He never mentioned that he was selling broken PSU's.

He has offered you a full refund and paid for shipping to you. It seems there isn't an issue anymore.

As mod said, ship it back to seller and get your refund, and the seller is not resisting giving you that refund.

There are odd cases where components are DOA from factory. But if this was in fact used and not new as per seller's ad, then @Kival should refrain from advertising falsely in the future.

@OP, get your refund and move on.

 

[Switch]

There are odd cases where components are DOA from factory. But if this was in fact used and not new as per seller's ad, then @Kival should refrain from advertising falsely in the future.

Just to point out DOA doesn't only cover "looks normal but not working", it also covers "courier kicked it around and ran it over with a battle tank" since many people on carbs tend to use it as a very broad umbrella term instead of its more narrow DOA retail clause. It's important to note who is intending to bear liability for the risk on shipping.

 

[BlueSeal]

Just to point out DOA doesn't only cover "looks normal but not working", it also covers "courier kicked it around and ran it over with a battle tank" since many people on carbs tend to use it as a very broad umbrella term instead of its more narrow DOA retail clause. It's important to note who is intending to bear liability for the risk on shipping.

I've always understood risk on shipping as pertaining to loss or theft in transit. Which is understandable

It would be difficult to say if an item got damaged in transit, that could potentially open flood gates for sellers to ship broken items only to claim damage in transit...

 

[Switch]

I've always understood risk on shipping as pertaining to loss or theft in transit. Which is understandable

It would be difficult to say if an item got damaged in transit, that could potentially open flood gates for sellers to ship broken items only to claim damage in transit...

That's what [the broader term] risk means, so buy at your own risk.