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Maxwell

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Both Evetech and Wootware take credit cards. Secondly, if a 3% markup hurts your business you have a kak business model.
 

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False. They couldn't even setup Payfast on their site.
You could pay via EFT - ever heard of it?

Also, the shit hits the fan with Evetech after that. Don't come crying on here when you need to RMA something worth 5k and you're sitting with your phone in the one hand and 5k worth of 90-day expiring credit in the other.
 

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You could pay via EFT - ever heard of it?

Also, the shit hits the fan with Evetech after that. Don't come crying on here when you need to RMA something worth 5k and you're sitting with your phone in the one hand and 5k worth of 90-day expiring credit in the other.
Or worse....seems like with Evetech more often than not you're left standing all on your lonesome with your dick in your hand and an awkward sense you're being penetrated from the rear.

Its real bad out there with some proper Evetech horror stories. Take care.
 

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Both Evetech and Wootware take credit cards. Secondly, if a 3% markup hurts your business you have a kak business model.
Spoken like someone who TRULY doesn't know the industry. Ask any reseller here, standard is 6% markup or lower. Those trading without a registered business (thereby avoiding VAT/corporate tax) are often sub 2%.

Charging a different amount for card is against merchant TOS. Merchants don't allow it as you are directly hurting their income source by pushing people to avoid paying by card. If prosecuted, the fine is crazy - up to R 1,000,000 (a bar, that's not a typo) - as well as closure of your merchant account. Yes, some places do it. It's their risk and doesn't affect me if they get nailed.
 

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So I am kinda tired of seeing everybody complaining about what they bought from Evetech and how it turned out. So I decided to make a guide since telling everybody to not buy from them does not work and I am don't wont to see them scr3w more people.

Steps to buy from Evetech:
1. Always use a sales rep. Most people buy, online which I understand feels a little easier some times, but trust me it would turn out much better if you use a sales rep most of the time. The thing is most of the reps know how evetech's system works so they can help you get the best and fastest results most of the time ( example, if you order online it takes 2 minutes to order but then the order can in some cases take very long to arrive, If you contact a sales person it might take longer as you wait for a reply but they are able to bypass steps and speed up the delivery date.)
2. Always ask a lot of questions. So if you followed step 1 then you have a sales rep you use to order and anything that sales person tells you he has to stick to, even if it cost's him or the company money. ( When I worked there I had to pay for all my mistakes, sometimes I had to pay courier or overnight courier. Other time's I had to pay the handling fee of returned goods) So anything you want to know regarding shipping time, Handling fee, warranty and returns or product feature's ask the sales rep and he will be able to assist you, and if he does not then you are covered (just make sure you have it on email as they do not record phone calls.)
3. Avoid RMA department at all cost. The thing is Evetech management kind sees RMA as the department they loose money. If it were up to them they would not have such a thing but unfortunately they have to have one so they do their best to make the service over here so terrible that you would just abandon your refund or broken good's. What I would say is ask your sales rep to make sure he properly tests a item before you get it, even if this takes a day or two longer, tell him that you do not have the time and will not be dealing with RMA so he has to make sure that all features are working properly and that evetech will take full responsibility if there are any problem's. This way the chances of broken good's are less as they will swap it out before they send it and also if you receive faulty good's you have a sales person to blame and he will get shouted on until you get sorted.
4. Never be afraid to complain. Evetech's entire existence is based on their advertising and they know it. While I was working for evetech my friend won a Corsair mouse via an Evetech Competition. After receiving the mouse he realized a very small problem. Every once in a while the mouse would either double click, or when you double click it would only register 1 click, and the problem only occurred after 30 mins of gaming +-. So he told me about it and I told him that it does sound like a defect but I doubt the RMA department would see it as a valid reason, although I would try and help him so I took it with me to work and gave it to the RMA department explaining the problem. They tested it for two days then gave it back to me and said that there is no problem it might be a setting on his PC but the mouse is 100%. I then returned the mouse to my friend and told him what they told me. About a week later me and my Friend bump into each other in-front of a store and he told me that Evetech swapped his mouse for a new one that works perfectly. When I asked him how ,he said he just left a bad review and comment on Facebook and the same guy whom tested the mouse contacted him and said they would arrange a courier to collect the mouse, then test it. After it was collected and tested they found the problem and sent him a new one. I have recommended complaining to a few people since then and all of them received help from Evetech after complaining or rating.
5. Don't buy from Evetech, they do not treat their people right and they have a lot of illegal stuff going on. Some of the people whom work there, are not legally in SA and they cannot even go back to where they came from because of this. They scr3w over all the client's whom don't stand up for themselves.
# All of the above was true when I worked their last year and I do not know if this is still the case, the last friend I have that worked for them quit a few months ago.

Why would anyone buy from them?


Sent from my iPhone using Tapatalk
 

Ninja_Theory

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Never had any issues with Evetech, my friend circle support them almost exclusively and never heard a bad experience. I know Rebeltech was all the rage on this forum, used them once, utterly disappointed. See they closed down now, my sympathy, but from my experience Evetech has been better to deal with, but Wootware gets my first prize.
You mean Circles? I must have a word with the lad. I can understand buying shit under 1k from EvilTech if you're in a hurry. But GPUs, CPUs, mobos... MmmHmm.. good luck buddy. May the gaming gods smile upon you and never rain a warranty claim upon your soul. I equate them with that feces recipe that Ojo refuses to share with us.
 

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It's a tricky situation, and unfortunately, tech is a little like the food/restaurant industry in South Africa. Margins are slim, and I believe those still in it, do it for the love of the game. Well, at least I do. I sometimes lay awake staring at the ceiling wondering why I didn't just stick it out as a dev/project manager.

1. Price wars. The bigger you get, the more upfront/bulk purchases you're able to do as a business, the lower your prices. Given our economy, we're very much "bargain/deal" based consumers. It's not a stab at people, it's just the natural reaction to our current economy. Us smaller guys can't offer the best deal, but we'll sure as hell go out of our way to correct any mistakes, provide the best service possible and make sure you're 100% happy.

2. Variable pricing. There's a grey zone here around what's legal (some loops hole to get around it). Personally, I feel it's deceitful offering one price, only for your checkout to be different. Do I lose business over my "higher pricing"? Yes, quite a lot. Does my pricing include service, after-sales support, and taking phone calls at 2 am if there's an issue? Yes, it does. It has been very difficult sticking to my guns here and ultimately believe it has slowed growth, but I would rather be a smaller, honest company, than a larger cutthroat business.

3. 3% Markup is A LOT. Raising markup by as small as 0.25% saw a significant loss in sales. Is my business model bad? No, it's just the tech industry is quite easy to get into, so an oversaturation of online stores continually drive prices/margins lower. Well, maybe my business model is bad. I don't know. I'm still learning.

Ultimately, I don't believe in badmouthing anyone, or any business. How they conduct themselves, it's up to them. They're also a lot bigger and more successful than me.

What I can say is that us smaller guys, our pricing may be higher, but whether it's our mistake or suppliers, you can be damn sure we're going to correct it. Whether it comes out of my own pocket, or I sit up until 4 am fixing it, we're not going to stop until it's up to both yours and our standard.

We're fortunate to have this much choice. So pick a company you feel aligns with your values and expectations and support them.
 

Maxwell

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Spoken like someone who TRULY doesn't know the industry. Ask any reseller here, standard is 6% markup or lower. Those trading without a registered business (thereby avoiding VAT/corporate tax) are often sub 2%.

If this is true then its truly a crappy industry. On such a low markup you will need to do massive volumes just to cover your overheads whilst competing against mass market players with massive marketing budgets like Takealot. However this just strengthens my claim that all the small players have a poor business model and need to do some serious blue ocean thinking to avoid Rebeltech's fate.

I am sad Rebeltech went under even though I didnt think their offering was anything good. In the end its not good for the community on here or for any of their staff.

If you are all so price sensitive, why don't you go direct to supplier? Get a couple of guys on carb who spend regularly, setup a shell corporation and share expenses... get supplier accounts and become free from Evetech?
 

UrBaN

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Does my pricing include service, after-sales support, and taking phone calls at 2 am if there's an issue? Yes, it does.
I'll be honest and day I didn't know you offered this service. I'll definitely be making use of it in future. Is this all issues?

Like taxes? Late-night booty calls? Please expand on this so we know exactly what services are available.

Also, on point, @Techfox has been of great service to me. I placed an order, there was an issue (not his side, courier messed up) and he was very helpful throughout and got it sorted.

I'm still waiting for a response from Evetech to my March email, so I know where my money will be going.
 

Techfox

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I'll be honest and day I didn't know you offered this service. I'll definitely be making use of it in future. Is this all issues?

Like taxes? Late-night booty calls? Please expand on this so we know exactly what services are available.

Also, on point, @Techfox has been of great service to me. I placed an order, there was an issue (not his side, courier messed up) and he was very helpful throughout and got it sorted.

I'm still waiting for a response from Evetech to my March email, so I know where my money will be going.

Taxes? Sure. Booty calls? Only if your standards are very, very low. Other services include Corgi petting, a mean flat white coffee and scientific evidence that each RGB LED increases fps by 1 (works the same way each Monster scratch sticker adds 1hp to a car).

But in all seriousness, we're here to help however we can. Whether it's through research, personal experience or making some calls, it comes as part of the package
 

joshua.lewis

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I'm surprised by this thread. We (business) have just made our 3rd laptop purchase from EveTech and we haven't had any issues so far. We've used them over the past 3 years. We haven't needed any support though. I've also purchased from them personally with no problem in the past.
 

UrBaN

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I'm surprised by this thread. We (business) have just made our 3rd laptop purchase from EveTech and we haven't had any issues so far. We've used them over the past 3 years. We haven't needed any support though. I've also purchased from them personally with no problem in the past.
Looking forward to your upcoming thread.
 

HolyCowImAnoOb

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I'm surprised by this thread. We (business) have just made our 3rd laptop purchase from EveTech and we haven't had any issues so far. We've used them over the past 3 years. We haven't needed any support though. I've also purchased from them personally with no problem in the past.
You have a better chance of getting support from the guy smash and grabbing the laptop from your car.

When I bought a laptop from them, they refused to supply the correct laptop according to the specs stated on their website and forced me to go back and forth to their distributors and sort it out myself.

Evetech is POESKAK
 

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I'm surprised by this thread. We (business) have just made our 3rd laptop purchase from EveTech and we haven't had any issues so far. We've used them over the past 3 years. We haven't needed any support though. I've also purchased from them personally with no problem in the past.
Hope it's always smooth sailing for you guys though the realist in me says - brace yourself for the inevitable.
 

Oj0

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If this is true then its truly a crappy industry. On such a low markup you will need to do massive volumes just to cover your overheads whilst competing against mass market players with massive marketing budgets like Takealot. However this just strengthens my claim that all the small players have a poor business model and need to do some serious blue ocean thinking to avoid Rebeltech's fate.

I am sad Rebeltech went under even though I didnt think their offering was anything good. In the end its not good for the community on here or for any of their staff.

If you are all so price sensitive, why don't you go direct to supplier? Get a couple of guys on carb who spend regularly, setup a shell corporation and share expenses... get supplier accounts and become free from Evetech?

If you don't know what you're doing, anything can be a crappy industry. If you don't know how to generate the volumes needed to cover overheads (oh, and for a smaller company, what overheads? There's literally nothing other than company registration and filing ARs unless you're larger) then perhaps you aren't the right person to try. It appears what you're suggesting is that the IT retail market should just leave South Africa as it's a cutthroat business and everyone should have to import whatever it is they want (even if it's just a flash drive)? Even Takealot's margins are so slim that they spent years running at a loss.

Rebel Tech was no small player, so no point comparing them with small players. They were one of the top three in their market. Lockdown killed many, many, many companies, big and small. Keep in mind RT's target market and the fact that the following all happened in quick succession: New Year, Chinese New Year, Chinese lockdown, local lockdown. It's all good and well that suppliers were sitting with 5,000 19.5" monitors, but the likes of 27" 165Hz monitors where suppliers only keep a dozen or less? They were largely unavailable from the beginning of the year. When you're the size of RT there are indeed very large overheads. If you can't supply your target market, you can't keep the doors open. Even restaurants working on 100% + markup on some things closed.

I have no idea what your last point is about. You're suggesting that big spenders get together and register a company on which they will have to
  • file tax returns
  • maintain supplier's average spend requirements (which can be tens of thousands per month per supplier)
  • sit in a position where getting a refund isn't possible (suppliers don't refund)
  • sit in a position where you don't have CPA protection (CPA doesn't directly apply to B2B)

etc, all to save the 3-5% that retailers/resellers add? You will literally be dealing with companies that don't really care about you in the slightest if you're not spending R 500k per month or more (PER SUPPLIER) as their R 15m per month + customers mean you're not even pocket change to them.

All in all your post makes no sense and you're certainly going against the grain with your views.
 

MoRRaZ

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I also worked for Evetech in 2016 to mid 2017.

They were also doing shady stuff back then with customers, the ONLY time they went out of their way to help a customer with an RMA is when the CPA sent us an email, then the product was swapped out within an hour.

All the other ones have to wait for them to send the defective product back to the supplier and to either get a replacement back or Credit, which they dont give the full credit of what the item cost.

I remember there was a client that complained about his graphics card crashing in games, and he sent it to us, we tested it in games and benchmarks and nothing happened, so we had to send it back to him, at his cost of course, only for him to experience the same issues. This happened 3 times, after which the owner told us to break the card so we can send it in for RMA... Not very legal hey.

Same happened with a HDD as well, it was working when we tested it but didnt work with the client, so we had to break it to RMA it, I mean why not just swap it out?
 

VandaL

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If you don't know what you're doing, anything can be a crappy industry. If you don't know how to generate the volumes needed to cover overheads (oh, and for a smaller company, what overheads? There's literally nothing other than company registration and filing ARs unless you're larger) then perhaps you aren't the right person to try. It appears what you're suggesting is that the IT retail market should just leave South Africa as it's a cutthroat business and everyone should have to import whatever it is they want (even if it's just a flash drive)? Even Takealot's margins are so slim that they spent years running at a loss.

Rebel Tech was no small player, so no point comparing them with small players. They were one of the top three in their market. Lockdown killed many, many, many companies, big and small. Keep in mind RT's target market and the fact that the following all happened in quick succession: New Year, Chinese New Year, Chinese lockdown, local lockdown. It's all good and well that suppliers were sitting with 5,000 19.5" monitors, but the likes of 27" 165Hz monitors where suppliers only keep a dozen or less? They were largely unavailable from the beginning of the year. When you're the size of RT there are indeed very large overheads. If you can't supply your target market, you can't keep the doors open. Even restaurants working on 100% + markup on some things closed.

I have no idea what your last point is about. You're suggesting that big spenders get together and register a company on which they will have to
  • file tax returns
  • maintain supplier's average spend requirements (which can be tens of thousands per month per supplier)
  • sit in a position where getting a refund isn't possible (suppliers don't refund)
  • sit in a position where you don't have CPA protection (CPA doesn't directly apply to B2B)

etc, all to save the 3-5% that retailers/resellers add? You will literally be dealing with companies that don't really care about you in the slightest if you're not spending R 500k per month or more (PER SUPPLIER) as their R 15m per month + customers mean you're not even pocket change to them.

All in all your post makes no sense and you're certainly going against the grain with your views.
artworks-000070876321-3hkjdv-t500x500.jpg
 
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YpieM

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Evetech then makes a way better markup then the small guys. We could see the cost price of items and management did not go below 11% even if the order was over 100K, maybe if it was over 1M but then they deal directly with management. In most cases they have about a 16% markup and in some insane cases it's over 50% ,like some of the Alienware laptops. They do sometimes have specials where they make 0% or even suffer a loss but then they get incentive's from suppliers that make up for the loss. They have contract's with MSI and Asus and even though they mostly work with mainstream suppliers (Mustek,Frontosa) they still get better pricing directly from MSI and Asus. I over heard a conversation from a guy from Frontosa once with someone else and he said that the Manufacturer's force them to give Evetech better pricing as Evetech is seen as the main MSI and Asus consumer grade supplier in SA. It's sad but they kinda have control on the market in a lot of ways and if you are a Evetech customer you would know that business for them has always been booming. As an example the sales rep's don't have target's but below 1M turnover is considered not good enough and above 3M is considered great. They have about 12 sales rep's and they make most sales online.
 

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DONT!!!!..too much bad press as i see here.... dont buy from them...too many bad things being said about them to use them. i had a bad experiance for an in- warrenty return they didnt honor...DONT BUY FROM EVETECH EVER!

Question to those doubters ....

Do you think wed waste our time and effort to deride Evetech if these things wer'nt happening???
 
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VandaL

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Neighbor was in the market for a new pc for his son, told him don't use Evetech and gave him various reasons why not to. Suggested Wootware or Rebelgaming. Shows up at my door a week later with parts from Evetech.

The sad reality the general public buy on price alone, then cry when something goes wrong. I'm gonna laugh so hard if that pc suddenly has a problem. It was a pain in the dick to build in that shitty gamdias case with the shitty gamdias fans.
 

SCHUMI4EVER

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You know how we usually consider imports to have no real warranty? That makes me wonder if Evetech is the only place that stocks something VS import is Evetech then really still such a bad option? Glorious anyone?

I mean one way or another it's a straight in the bin item. So then surely paying less trumps a more reputable import?

Sure one still ends up supporting shady fucks, but ZA is so flippin full of them that even if you deal with some good okes they are probably on the hook to some dodgy mofos, at least partially, somewhere along the chain. (That TVR thread for instance?)
 

Techfox

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You know how we usually consider imports to have no real warranty? That makes me wonder if Evetech is the only place that stocks something VS import is Evetech then really still such a bad option? Glorious anyone?

I mean one way or another it's a straight in the bin item. So then surely paying less trumps a more reputable import?

Sure one still ends up supporting shady fucks, but ZA is so flippin full of them that even if you deal with some good okes they are probably on the hook to some dodgy mofos, at least partially, somewhere along the chain. (That TVR thread for instance?)

"You either die a hero, or live long enough to see yourself become the villain."
 

SCHUMI4EVER

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Neighbor was in the market for a new pc for his son, told him don't use Evetech and gave him various reasons why not to. Suggested Wootware or Rebelgaming. Shows up at my door a week later with parts from Evetech.

The sad reality the general public buy on price alone, then cry when something goes wrong. I'm gonna laugh so hard if that pc suddenly has a problem. It was a pain in the dick to build in that shitty gamdias case with the shitty gamdias fans.

Not like they are the only ones stocking Gamdias anymore though these days.
 

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Oh the Antec PSU it came with had an international power cable which is fun. Some three prong flag plug.
 
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