Hmm, I see you mentioned dealing with them for over 10 years, that sucks to hear. I've only been doing so for about 3 and only had one hiccup with a multi-package delivery, I don't think they're that bad, you can definitely do faaar worse like RAM constantly losing packages or CourierIT constantly delivering to wrong addresses, but maybe Postnet could be worth it, also had no issues with them.
Oh nice, thanks for the recc @Dom
Don't forget fastway that pulls up to your house, then drives away claiming nobody was home... had this almost every single time I get something via fastway.