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RMA Advice

PaladinLaw

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Hello.

So I've got an nvidia gtx 1070 (Gigabyte Aorus Extreme)

Card performs beautifully, no issues gaming / benching and temps are perfect (sub 50 on idle - so fans don't even spin, and around 60ish while gaming. Honestly the coolest card I've owned)

My "problem" is that there's a very faint ticking noisr coming from the centre fan. Confirmed it's the centre fan. If i manually stop it (hold my finger against it) ti king stops.

If i manually increase fan speeds to 70%, ticking either stops or is drowned out by the sound of the fans, can't tell.

Now, as this isn't affecting performance in the slightest, that tells me there isn't actually anything wrong with the card, probs just a bad bearing or something. And, this wouldn't usually be a problem, but in an otherwise silent system, the ticking starts working on my nerves.

So, my question.

My warranty expires later this year. Do i have grounds to stand on to RMA it, or will they send it back saying everything is fine?

I've also never RMA'd anything before, what's the process like / time line to get a new card / my card back, as I'm on a Ryzen system with noe onboard graphics.

Should I trt RMA it before warranty expires, or am I just wasting my time?

Haven't pulled the card apart yet, but if RMA is gonna be a waste of time I'll take it apart / clean it /re-apply paste / inspect fan and hope for the best.

What's your take on this guys?

Cheers
 

PaladinLaw

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rinners

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Yes, roll the dice and hope they upgrade you to RTX
Just make sure they give you a white one ;)

I would have another look for obstructions, sounds to me like the fan is nicking a wire or something that's been pushed into the fan blade.

Fan blades can re-position themselves when they spin up, ie move further in or out on the axis, which might be enough to get it clear of whatever.
 

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You can always try.

They will need to replicate the ticking noise and if you could send them video evidence that will help. But the fact its almost end of warranty they may just replace the fan and give it back or just claim they cant hear the noise lol
 

PaladinLaw

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Just make sure they give you a white one ;)

I would have another look for obstructions, sounds to me like the fan is nicking a wire or something that's been pushed into the fan blade.

Fan blades can re-position themselves when they spin up, ie move further in or out on the axis, which might be enough to get it clear of whatever.
Thanks for the advice bud, will look at the card itself, but there's no external wires near it, my cable management is squeaky clean ;)
 

PaladinLaw

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You can always try.

They will need to replicate the ticking noise and if you could send them video evidence that will help. But the fact its almost end of warranty they may just replace the fan and give it back or just claim they cant hear the noise lol
That's my problem. It's so faint i don't think my phones mic will even pick it up😅

I realise full well I'm nit picking here, but as i said in an otherwise silent system, it's an irritation lol.

Would be happy if they just replaced the fan to be honest. Was looking at replacement fans last night and they're like $50+

So if they're willing to replace it for me, that's a win imo
 

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Their for the advice bud, will look at the card itself, but there's no external wires near it, my cable management is squeaky clean ;)
What and how much clearance is there between the middle and side fans? I see it's tucked underneath it looks like?
 

PaladinLaw

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Yeah, side fans overlap the centre fan a bit
 

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Their for the advice bud, will look at the card itself, but there's no external wires near it, my cable management is squeaky clean ;)
Sometimes the internal wires come loose, they are very small and feed through the underside of the fan. Will have to take the fan shroud off to see if there are any issues.

If your RMA is with someone close by then rather send it in. You can survive a few days without a GPU ;)
Iv got a backup Rx550 i use for these cases lol
 

PaladinLaw

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Sometimes the internal wires come loose, they are very small and feed through the underside of the fan. Will have to take the fan shroud off to see if there are any issues.

If your RMA is with someone close by then rather send it in. You can survive a few days without a GPU ;)
Iv got a backup Rx550 i use for these cases lol
Assuming I'd need to rma with rektron? Which isn't exactly close, but not super far either. Could drive there (out of my way completely but yeah)

So, chance it and rma it, or take the shroud off and hope for the best 😅
 

ReactiveTech

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Assuming I'd need to rma with rektron? Which isn't exactly close, but not super far either. Could drive there (out of my way completely but yeah)

So, chance it and rma it, or take the shroud off and hope for the best
Rather rma, you may just void warranty and still have the noise if you take the shroud off xD

Sent from my DUB-LX1 using Tapatalk
 

Pansyfaust

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Hello.

So I've got an nvidia gtx 1070 (Gigabyte Aorus Extreme)

Card performs beautifully, no issues gaming / benching and temps are perfect (sub 50 on idle - so fans don't even spin, and around 60ish while gaming. Honestly the coolest card I've owned)

My "problem" is that there's a very faint ticking noisr coming from the centre fan. Confirmed it's the centre fan. If i manually stop it (hold my finger against it) ti king stops.

If i manually increase fan speeds to 70%, ticking either stops or is drowned out by the sound of the fans, can't tell.

Now, as this isn't affecting performance in the slightest, that tells me there isn't actually anything wrong with the card, probs just a bad bearing or something. And, this wouldn't usually be a problem, but in an otherwise silent system, the ticking starts working on my nerves.

So, my question.

My warranty expires later this year. Do i have grounds to stand on to RMA it, or will they send it back saying everything is fine?

I've also never RMA'd anything before, what's the process like / time line to get a new card / my card back, as I'm on a Ryzen system with noe onboard graphics.

Should I trt RMA it before warranty expires, or am I just wasting my time?

Haven't pulled the card apart yet, but if RMA is gonna be a waste of time I'll take it apart / clean it /re-apply paste / inspect fan and hope for the best.

What's your take on this guys?

Cheers
This is partly why I will not really buy anymore gigabyte GPUs. I've had 2 of their GPUs(from different generations GTX 970 and GTX 1070) do this exact thing. I tried to sort out the fans by cleaning, adding sewing oil, doing all I could without voiding warranty. In the end RMA'ing both of them. Get video evidence of the sound, it helped me in ensuring the techies knew what I meant when I said there was a ticking sound.
 

PaladinLaw

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Thanks for all the tips everyone.

Looks like I'm gonna play it safe and RMA.

Ps, new favourite saying thanks to @ReactiveTech :ROFLMAO:
 

ngoni615

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You can always try.

They will need to replicate the ticking noise and if you could send them video evidence that will help. But the fact its almost end of warranty they may just replace the fan and give it back or just claim they cant hear the noise lol
lol yes so true lol
 

PaladinLaw

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Actually called them now. Spoke to Michael in their tech department.

Very friendly guy and extremely helpful.

He confirmed I don't even need original POP for me, which I don't have. As long as it's still got it's serial on it, they'll help me, which is awesome.
Said I should bring it in, they'll quickly do some tests and if they confirm what I'm hearing will proceed with 1 of 2 options.

1: If they determine it's just the fan, replace the fan. A same day job.

2: If they determine there's more wrong with the card, replace it, if there's stock.

If there's no stock, replace with something similar (what's the chances i get that RTX after all?)

So here's to hoping to having more wrong thst what seems I guess, would def not complain if they offered to switch it out for an RTX 2060 (doubtful, but hey, one can hope)

Just thought I'd update in case anyone experienced a similar issue.

Cheers guys
 

HK-Kid

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Actually called them now. Spoke to Michael in their tech department.

Very friendly guy and extremely helpful.

He confirmed I don't even need original POP for me, which I don't have. As long as it's still got it's serial on it, they'll help me, which is awesome.
Said I should bring it in, they'll quickly do some tests and if they confirm what I'm hearing will proceed with 1 of 2 options.

1: If they determine it's just the fan, replace the fan. A same day job.

2: If they determine there's more wrong with the card, replace it, if there's stock.

If there's no stock, replace with something similar (what's the chances i get that RTX after all?)

So here's to hoping to having more wrong thst what seems I guess, would def not complain if they offered to switch it out for an RTX 2060 (doubtful, but hey, one can hope)

Just thought I'd update in case anyone experienced a similar issue.

Cheers guys

When you taking it in?
 

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