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R9 390X isn't a Gaming card apparently

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Natez

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Deal Thread URL: https://carbonite.co.za/index.php?threads/amd-r9390x-gigabyte-g1-gaming-8gig.398562/#post-2625945
Seller: @Gh0st
Buyer:
@Natez
Description of Bad Deal: Card overheats and the seller doesn't want to be accountable

Good day Carbies

hope everyone is awesome as always, have a small issue, I bought the R9390x from Ghost, he assured me that the card is in Perfect Condition (apart from some heat damage on the top), I decided to buy the card from the seller, after receiving the card, we noticed that it was running quite hot, but knowing these cards to be a hotter than usual we overlooked it, my friend then started to game a little on the card , but after 15 minutes the PC shut down, he tried his other PC and had the same problem, I told him to bring me the card, I redid the thermals using Gelid 1.5mm pads and Gelid GC-Extreme thermal paste, but when I tested the card again on Haven I noticed that the heat was still abnormally high.

I decided to contact the seller and inform him of the situation assuming he would assist, even asked him if he knows of a gaming Bios I could use so that this card could keep cooler, was also going to try and buy the original thermals for it and fans, in all honesty I had no intention of asking for a refund, but the seller became very defensive and unfriendly, said that the card isn't meant for Gaming, but for rendering, mining or light gaming, this was a surprise to me as I have bought several R9 390s before and never had this issue, he also stated that he never had heating issues(says temps were 60 - 80), I then asked him, if there weren't heating issues, how did the top melt? of which no answer was given.

He then said I can not blame him if I don't use the card properly, which was a bit confusing, nevertheless he then said that the R9 390x is not a powerful card and should not be used as an RX580, however I used these cards before and I feel they almost as strong, if not better in some instances

He then said that he will unfortunately have to give me a bad rating due to this (bad rating threat) , that's when I became more confused because firstly that was a closed thread which he offered, I paid for shipping and the card, the card was advertised falsely, I used my own cash to strap on proper thermals, but didn't argue and accepted his suggestion that we post this on a bad deals thread, and apparently I am only doing this because I need money for the festive (he should see my adverts on Carb *shaking my head*)


I am willing to send/post the whats app chat here if need be and if its allowed

I previously had a problem with another buyer who sold me a PSU claiming it to have all modules, but on arrival only half the modules arrived, we opened a bad deals thread and everyone said I should get a refund, how ever I took the knock and still gave the buyer a good rating
 
Just be sure he isn't having a bad day before you take this further. Otherwise he might dm you with colorful language and threats. All I have to say is. A leopard doesn't change its spots.
 
Just be sure he isn't having a bad day before you take this further. Otherwise he might dm you with colorful language and threats. All I have to say is. A leopard doesn't change its spots.
Hey buddy, not really bothered about threats and language, he has my address, I was willing to sort out the card but the card has too many problems, the led lights weren’t connected, there are screws missing, the HDMi works only when it feels like it, it heats up, shuts the pc down, display jumps etc… but with all these issues I only complained about the heating as I was willing to redo thermals fans and get a decent bios for it, cs I checked it up and noticed that the bios was modded hence I was willing to fix it or take a knock, but because of his attitude, I decided not to assist
 
question, is the card by chance a blower style, then its normal. I have a gigabyte R9 290x blower which I hate beyond anything. its loud, and hot. After a fresh paste and thermal pads and the fan running at full speed, it doesnt get below 78 degrees. although I dont condone his actions as a seller, know that that is a hot card.

if I might ask, what is the cooler his running
 
question, is the card by chance a blower style, then its normal. I have a gigabyte R9 290x blower which I hate beyond anything. its loud, and hot. After a fresh paste and thermal pads and the fan running at full speed, it doesnt get below 78 degrees. although I dont condone his actions as a seller, know that that is a hot card.

if I might ask, what is the cooler his running
hey buddy, no its the windforce dual fan brother, and i already did thermals, in SA i take Gelid to be the best and thats the exact ones i used with their GC-extreme paste, lol i know Thermal take is awesome as well, under normal load it heats up, if u play a game the PC shuts down
 
question, is the card by chance a blower style, then its normal. I have a gigabyte R9 290x blower which I hate beyond anything. its loud, and hot. After a fresh paste and thermal pads and the fan running at full speed, it doesnt get below 78 degrees. although I dont condone his actions as a seller, know that that is a hot card.

if I might ask, what is the cooler his running
How does a blower cooler cause all these issues?

the led lights weren’t connected, there are screws missing, the HDMi works only when it feels like it, it heats up, shuts the pc down, display jumps etc

Furthermore, the G1 Gaming doesn't have a blower cooler.
 
How does a blower cooler cause all these issues?



Furthermore, the G1 Gaming doesn't have a blower cooler.
exactly bro, as per carb conversation, I was told the card was in perfect condition (apart from the melting), but now I'm being told that the card isn't for gaming and that I paid R3500 for the card so I should not expect it to perform as a R5500 card
 
How does a blower cooler cause all these issues?



Furthermore, the G1 Gaming doesn't have a blower cooler.
i think its just bad thermal design compared to other manufactures, so heats up even worse?
 
The card worked perfectly with me. had no overheating issues. tested mining and was stable at 26mhz at 130 watts. Temps were between 68 and 73 degrees all the time. These cards run generally hot under load, which is why it is so cheap compared to other AMD 8gig cards. I told the seller that it had a bit of hear damage at the plastic RGB top before selling because the card was overclocked. I sold this card for R3500.00. The R9390x are generally hot heads and it is even stated so by manufactured companies.

However, I also did tell the buyer that I will happily buy the card back from him since he had this experience. It is just irritating that he will buy the card and not know that they are hot cards. I will do benchmarks and everything, do the tests to show the card works as intended. I have never had excessive overheating issues with this card because I KNOW they are generally hot cards.

Benchmarks and Stress testing with mining stats will be provided once card has been received and tested once again. Personally I will never do business with Natez again. He first insulted me by accusing me of selling him a faulty card. First I tried to be civilized and attempted to assist him to get the temps down and figure out what he is doing to overheat the card. But he is not a pleasant guy to do business with in my experience. I offered to buy the card back. And to never do business with him again.
 
The card worked perfectly with me. had no overheating issues. tested mining and was stable at 26mhz at 130 watts. Temps were between 68 and 73 degrees all the time. These cards run generally hot under load, which is why it is so cheap compared to other AMD 8gig cards. I told the seller that it had a bit of hear damage at the plastic RGB top before selling because the card was overclocked. I sold this card for R3500.00. The R9390x are generally hot heads and it is even stated so by manufactured companies.

However, I also did tell the buyer that I will happily buy the card back from him since he had this experience. It is just irritating that he will buy the card and not know that they are hot cards. I will do benchmarks and everything, do the tests to show the card works as intended. I have never had excessive overheating issues with this card because I KNOW they are generally hot cards.

Benchmarks and Stress testing with mining stats will be provided once card has been received and tested once again. Personally I will never do business with Natez again. He first insulted me by accusing me of selling him a faulty card. First I tried to be civilized and attempted to assist him to get the temps down and figure out what he is doing to overheat the card. But he is not a pleasant guy to do business with in my experience. I offered to buy the card back. And to never do business with him again.


This is the card that has been sold. Actual pics of the card has been provided beforehand. The RGB was disconnected obviously because of the heat damage on the RGB panel. All of the display ports worked perfectly. The card didn't have any excessive heating issues. I never thought it off that the card reached 70 plus temps because I know that they are hot cards.

Can anyone who has R9390x please give some insight on the matter here?

I told this guy that I would be happy to take the card back at my expense, since the card worked well and only sold it because it was part of my secondary rig and in the cupboard, and he was looking for a R9390x to buy.

@ViVceptioN Please advise here.

Anyones opinion will be appreciated here
 
Just to point out mining should not be used as the standard to benchmark for this card, it's target market is for gaming, it's intended use is for gaming, and I'm fairly certain vendors/distributors will void the warranty if you told them it was used for mining and not gaming. Just as equally quadro/firepro cards are used for workstation/cad/graphic design/etc, and nvidias recently released cmp hx is for mining, the right tool for the right job should be considered, and therefore the right testing standard for applicable testing. This card should be tested with and be capable of running some version of 3dmark at the least.
 
I told this guy that I would be happy to take the card back at my expense
We have a solution men.

Besides (just my observation) I'm sure it was working fine with @Gh0st as you clearly mined with it and probs didn't play games. Games stress a bit differently from mining so I'm pretty sure that it wasn't really working perfectly.
 
Can likely find stock bios for it on techpowerup as well. Not 100% certain but likely.
Have a msi 380 gaming and although a smaller brother to the 390 it gets hot as well. AMD cards from this generation as well as the top end R9 x90X's are very hot.
 
" I told the seller that it had a bit of hear damage at the plastic RGB top before selling because the card was overclocked."

that was some extreme overclocking guy holy shit
Hahaha bro I can send the whats app screen grabs, you welcome to ask Carbies if I am unpleasant as well, bought things before with issues but we resolved the matter in house, mostly done on my personal cost, but still gave buyers a good rating
 
Just to point out mining should not be used as the standard to benchmark for this card, it's target market is for gaming, it's intended use is for gaming, and I'm fairly certain vendors/distributors will void the warranty if you told them it was used for mining and not gaming. Just as equally quadro/firepro cards are used for workstation/cad/graphic design/etc, and nvidias recently released cmp hx is for mining, the right tool for the right job should be considered, and therefore the right testing standard for applicable testing. This card should be tested with and be capable of running some version of 3dmark at the least.
Exactly what I said bro, card should do what it was meant for 🙏🏽🙏🏽🙏🏽
 


This is the card that has been sold. Actual pics of the card has been provided beforehand. The RGB was disconnected obviously because of the heat damage on the RGB panel. All of the display ports worked perfectly. The card didn't have any excessive heating issues. I never thought it off that the card reached 70 plus temps because I know that they are hot cards.

Can anyone who has R9390x please give some insight on the matter here?

I told this guy that I would be happy to take the card back at my expense, since the card worked well and only sold it because it was part of my secondary rig and in the cupboard, and he was looking for a R9390x to buy.

@ViVceptioN Please advise here.

Anyones opinion will be appreciated here
Bro you can lie here but I have the whats app chat to show them, and honestly the message you sent me states that I’m only complaining about the card because I need money for the festive, so if that’s the case, plz feel free to give me this festive money you saying I need so bad 🙏🏽🙏🏽🙏🏽
 
These cards run generally hot under load, which is why it is so cheap compared to other AMD 8gig cards
Last time I checked older cards were cheaper because they older, not because they get hot. Also this thing has a TDP of 275w vs a 580 8gb being 180w, older cards are almost never as thermally efficient as newer cards.

Mining is also not a default benchmark for a cards performance, it's just the use case you are using as the benchmark. Furthermore as most have said, it shouldn't crash under the intended use case of being a PC not a GPU farm.
 
I told the seller that it had a bit of hear damage at the plastic RGB top before selling because the card was overclocked. I sold this card for R3500.00. The R9390x are generally hot heads and it is even stated so by manufactured companies.
In your sales thread you said the plastic is melted due to you using it on another gpu.

Either way, no overclocking should be melting the cooler.
Mining is not the primary purpose this GPU was made for, it was made for gaming so it should not be causing any shutdowns when being used for what it was made for.
The link for this GPU states that it is a gaming gpu

If you did use this for mining with a modded BIOS you should state that in the sales thread or flash it back with the original BIOS

Mining benchmarks means nothing when you try to use it to show how a GPU performs for its intended purposes, in this case it would be gaming.
 
Just to point out mining should not be used as the standard to benchmark for this card, it's target market is for gaming, it's intended use is for gaming, and I'm fairly certain vendors/distributors will void the warranty if you told them it was used for mining and not gaming. Just as equally quadro/firepro cards are used for workstation/cad/graphic design/etc, and nvidias recently released cmp hx is for mining, the right tool for the right job should be considered, and therefore the right testing standard for applicable testing. This card should be tested with and be capable of running some version of 3dmark at the least.
Well said.
 
in all seriousness, it seems the card has super high T-junction temp limit set most likely because of this custom bios.

a GPU will always clock down to preserve its life usually near 80 degrees, the hotter it gets the lower the clockspeed.
amazingly this card has no said limit, and just keeps going to the point it can melt the plastic shroud,
and because of this who knows the damage the DIE has received 🤷‍♂️

apologies admins you can remove my post if I've broken bad deal commenting rules

oh and a quick video of temps sorry its in spanish, but could only find this vid for 390x g1 seems 78.5 was max reached
@Natez what temps where you getting

 
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Sorry but if the card isn't able to run a game in my books it ain't working.

Yeah some cards run hot but as long as they stay within the manufacturer spec card won't shutdown pc. No matter how hot it gets, else I see it as faulty.

Yeah I don't see how an overclock can cause plastic to melt without shutting pc down. Or mining rig for that matter.
 
Bro you can lie here but I have the whats app chat to show them, and honestly the message you sent me states that I’m only complaining about the card because I need money for the festive, so if that’s the case, plz feel free to give me this festive money you saying I need so bad 🙏🏽🙏🏽🙏🏽
Anytime man, thats what I have suggested in the first place. Give me my card back in the exact same condition I sent it to you. Hope you have not tampered with it. Messed it up and now you want to send it back. Package it as well as I have done, and have it ready for collection. Will submit payment and have it collected all on monday.
 
@Natez I also do not appreciate being called a liar after all I have done was try to be helpful, reasonable and understanding. After You told me you had issues and seeing you did not want to be assisted, i offered to take the card back and refund you in full.
 
Sorry but if the card isn't able to run a game in my books it ain't working.

Yeah some cards run hot but as long as they stay within the manufacturer spec card won't shutdown pc. No matter how hot it gets, else I see it as faulty.

Yeah I don't see how an overclock can cause plastic to melt without shutting pc down. Or mining rig for that matter.
That is true, I have not used this GPU to play high demanding games as it was always used in my secondary rig and used to play light games on and watching movies on etc. but never had any issues with overheating or crashing when playing games. I also did do benchmark when I bought the card from previous owner and everything checked out. This is why I take full responsibility if the card does not perform up to standard and offered the buyer to refund him for the card and cover shipping all at my expense. Will then test the card again and will do benchmarks once again. Try playing games and see if I get the same issue and then update with my findings here.

I believe this is a fair solution to this problem, as I had suggested this to @Natez from the very start when he told me of this via whatsapp.
 
in all seriousness, it seems the card has super high T-junction temp limit set most likely because of this custom bios.

a GPU will always clock down to preserve its life usually near 80 degrees, the hotter it gets the lower the clockspeed.
amazingly this card has no said limit, and just keeps going to the point it can melt the plastic shroud,
and because of this who knows the damage the DIE has received 🤷‍♂️

apologies admins you can remove my post if I've broken bad deal commenting rules

oh and a quick video of temps sorry its in spanish, but could only find this vid for 390x g1 seems 78.5 was max reached
@Natez what temps where you getting

Getting close to 90 degrees on Haven Benchmark brother and that’s after we redid the thermals with Gelid thermals, prior it didn’t make the bench, yes the thermals help but didn’t solve the problem, and haven was set on the normal settings, nothing was changed, the setting is default high, not ultra, not extreme, and this is with the glass panel open on the chassis bro
 
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@Natez I also do not appreciate being called a liar after all I have done was try to be helpful, reasonable and understanding. After You told me you had issues and seeing you did not want to be assisted, i offered to take the card back and refund you in full.
Ghost you can act all friendly and Polite here, but again I keep telling you that I have the whats app chats, I will show these Carbies how rude you were, And secondly I know for a fact you will lie and say I damaged the card so you don’t have to pay me, Please pay me today so I can send your card back or I can send the card to another Carbie who is willing to do the necessary checks so you can pay me, in fact you can send the money to the same carbie as well now in the morning so we can sort out this isuue… but honestly I don’t trust you anymore, from stating the card is perfect, then telling me it’s not meant for gaming, and you couldn’t answer me when I asked why it melted, now you came up with an over clock story,… I am sending you my banking details as well on what’s app
 
Ghost you can act all friendly and Polite here, but again I keep telling you that I have the whats app chats, I will show these Carbies how rude you were, And secondly I know for a fact you will lie and say I damaged the card so you don’t have to pay me, Please pay me today so I can send your card back or I can send the card to another Carbie who is willing to do the necessary checks so you can pay me, in fact you can send the money to the same carbie as well now in the morning so we can sort out this isuue… but honestly I don’t trust you anymore, from stating the card is perfect, then telling me it’s not meant for gaming, and you couldn’t answer me when I asked why it melted, now you came up with an over clock story,… I am sending you my banking details as well on what’s app
Send me the whatsapp chats to vivception@carbonite.co.za
 
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