TimBru14
Epic Member
For the past year or so, I have been carrying 2 phones around (1 with my main SIM card in it and the other with a Telkom LTE SIM card in it that I top up with airtime and then buy the Mo'Nice data bundles with and then hotspot to my main device - at R20 for a gig that lasts 7 days, I can't really complain). The signal on it has gotten super patchy and I would occasionally connect it to my PC when my ADSL line decides it isn't going to work). Anyways, long story, decided to try rain after a colleague bought a SIM and raved about it.
I received the SIM card yesterday (14/11/2019) and immediately placed it in my 2nd phone (a Xiaomi Redmi 3S Prime - which I know for a fact is 4G capable) only to be greeted with no signal. rain then sent me a confirmation email saying that my SIM card was activated so I check again and still no signal.
I then contacted rain who advised that I should change the APN settings on the device to - (APN profile name: rain APN: rain) - which I did but the phone still doesn't have signal. The MCC and MNC default to 655 and 38 respectively - one consultant said that would be fine and another told me to try change both to 310. Still no dice. Think maybe I need to wait 24 hours.
In the late hours of last night, I decide to place the SIM into the 2nd slot on my main phone (Samsung Galaxy A50) which I had remembered was a dual SIM phone. Place SIM in, reboot phone, configure APN on the 2nd SIM (which is the rain SIM) and make sure it says 4G preferred, reboot phone again, still no signal (just says Emergency Calls Only).
I have been back and forth with rain over live chat who just keep telling me to configure the APN and restart or try another device but this is the 2nd phone I've tried and I highly doubt that both of my phones (which both have 4G connections on Cell C and Telkom Mobile respectively) are stuffed.
Does anyone have any ideas as to how I can sort this out?
I received the SIM card yesterday (14/11/2019) and immediately placed it in my 2nd phone (a Xiaomi Redmi 3S Prime - which I know for a fact is 4G capable) only to be greeted with no signal. rain then sent me a confirmation email saying that my SIM card was activated so I check again and still no signal.
I then contacted rain who advised that I should change the APN settings on the device to - (APN profile name: rain APN: rain) - which I did but the phone still doesn't have signal. The MCC and MNC default to 655 and 38 respectively - one consultant said that would be fine and another told me to try change both to 310. Still no dice. Think maybe I need to wait 24 hours.
In the late hours of last night, I decide to place the SIM into the 2nd slot on my main phone (Samsung Galaxy A50) which I had remembered was a dual SIM phone. Place SIM in, reboot phone, configure APN on the 2nd SIM (which is the rain SIM) and make sure it says 4G preferred, reboot phone again, still no signal (just says Emergency Calls Only).
I have been back and forth with rain over live chat who just keep telling me to configure the APN and restart or try another device but this is the 2nd phone I've tried and I highly doubt that both of my phones (which both have 4G connections on Cell C and Telkom Mobile respectively) are stuffed.
Does anyone have any ideas as to how I can sort this out?