Network Disconnects during gameplay

[Human1being]

Hey I hope someone can help me

So basically when I play a game I notice my game disconnects about 5min in or sometimes 10min in and my computer network switches between identifying and unplugged but when I quit the game I have connection once again. I have monitered the temps on the mb using MSI Command Center and the temps doesn't increase above 40 degrees at the MOS. I have a MSI b450-tomahawk

It has been happening a few times the past month but now its every time I game. For instance I played Apex Legends last night for about 4 hours no problem but now this afternoon I'm getting a disconnect a few minutes after every drop.

I have tried all the solutions online from updating, rolling back drivers, fresh windows install, new cable etc etc but I still have the same issue.

Any assistance will be appreciated

Kind regards

 

[Cookie]

I was getting random drops every few minutes at one point. I used PINGPLOTTER to monitor my connection and it showed there were drops. I then forwarded that to my ISP and they eventually sorted it out

 

[Human1being]

I was getting random drops every few minutes at one point. I used PINGPLOTTER to monitor my connection and it showed there were drops. I then forwarded that to my ISP and they eventually sorted it out

Okay thank you I'll try this but the thing is my dad runs a business here and they have never experienced this... I can browse the internet perfectly fine all day, watch youtube etc etc but when I'm gaming or downloading large files I mostly see this happen

 

[Eon]

As a start, set the network power settings not the be able to switch off the network to save power. I have seen this malfunction.

 

[Human1being]

As a start, set the network power settings not the be able to switch off the network to save power. I have seen this malfunction.

Okay I will do so and let you know what happens... This may be the problem as I'm using the amd ryzen balance power

 

[Human1being]

As a start, set the network power settings not the be able to switch off the network to save power. I have seen this malfunction.

I just had 2 successful games and some time in the firing range... No network issues so far so hopefully that was the issue

 

[Human1being]

As a start, set the network power settings not the be able to switch off the network to save power. I have seen this malfunction.

It just happened again... Happens every second game or so now. But is fixed if I unplug and plug back in. But of course then goes into the loop

 

[Eon]

Why are you using the balance power setting? Did you try set it to performance to see what happens? Also what do you mean with plug it out, plug what out?

 

[Human1being]

Yes I have changed it... I'm using the amd ryzen high performance and it unfortunately did not fix it. Also switched between the "normal windows profiles, balance and high performance" and they also were not helpful

So basically I have a second screen on which I pulled up the "network adapter" and as soon as the a online game freezes I see on the screen next to me it switch between unplugged and identifying I can unplug my ethernet cable at the router and plug it back in then it suddenly connects again. But if I don't do that it stays in the loop until I quit the online game. So basically a quick temporary fix is basically just to unplug the ethernet cable and plug it back in again whenever I see the game freeze and the loop begin

 

[Eon]

It is possible that the chipset is failing on the motherboard due to some or other reason. From here on process of elimination is the easiest. Loan a network card somewhere and run your network through that. If it doesn't fail it is either a software (driver), or hardware issue on your motherboard itself.

 

[ReFresHZA]

I have seen this before. Either the router you are playing from has a faulty port. Or the network cable is faulty. Trust me the cable can cause some weird shit at times. Try another network cable.

 

[Cookie]

Not sure if you have tried this yet but, have you tried playing a game through WIFI?

This would tell you if it is the router that is bogus or your PC lan port.

Also trying another network cable is a quick test you can try

 

[CRE4MPIE]

It's an AMD issue - definitely !

 

[ReFresHZA]

It's an AMD issue - definitely !

Put down them pitchforks!

 

[KiLLRoY]

Sounds like whenever there's lots of activity on the port either side (PC or router) the interface bombs out. Test a different ethernet cable / port in router first to eliminate that. Also, download a network tool on your phone, put it on the wifi and disable mobile data and ping Google or something while you're gaming. Check if you lose connection on your phone when your PC goes down

 

[CRE4MPIE]

Put down them pitchforks!

 

[Human1being]

It is possible that the chipset is failing on the motherboard due to some or other reason. From here on process of elimination is the easiest. Loan a network card somewhere and run your network through that. If it doesn't fail it is either a software (driver), or hardware issue on your motherboard itself.

I unfortunetly don't have a network card or someone that does but I do have a few contacts that know people in IT and will see if they have. I came home now to the computer switching on with no internet which is new but connected a new cable and it worked so will see when I play games later.

 

[Human1being]

I have seen this before. Either the router you are playing from has a faulty port. Or the network cable is faulty. Trust me the cable can cause some weird shit at times. Try another network cable.

I tried a new cable now as I turned my computer on when I got home and it indicated no internet which is new. Will see what happens

 

[Human1being]

Not sure if you have tried this yet but, have you tried playing a game through WIFI?

This would tell you if it is the router that is bogus or your PC lan port.

Also trying another network cable is a quick test you can try

Yeah thought to myself I should try that but working during the week now so will give the wifi a go over the weekend if the new cable didn't fix it

 

[Human1being]

It's an AMD issue - definitely !

Honestly at this point I won't be surprised... I've had to jump through so many hoops to get my build stable as its a 3rd gen processor on the b450 and a 5700 XT. Butttt at least on the bright side I've have unintentionally learned a lot about computers recently XD.

 

[Human1being]

Sounds like whenever there's lots of activity on the port either side (PC or router) the interface bombs out. Test a different ethernet cable / port in router first to eliminate that. Also, download a network tool on your phone, put it on the wifi and disable mobile data and ping Google or something while you're gaming. Check if you lose connection on your phone when your PC goes down

Okay cool, I'm trying the new network cable now. I have two routers in my home the one far away I bought and is the Asus AC55U. The one by my room which just a normal ISP provided router. So if the cable fails as well I will perhaps over the weekend swap the routers around as the one purchased is much better than the ISP provided one.

 

[KiLLRoY]

Okay cool, I'm trying the new network cable now. I have two routers in my home the one far away I bought and is the Asus AC55U. The one by my room which just a normal ISP provided router. So if the cable fails as well I will perhaps over the weekend swap the routers around as the one purchased is much better than the ISP provided one.

Any chance that you might have DHCP on on both routers? That won't work either

 

[Human1being]

Any chance that you might have DHCP on on both routers? That won't work either

Yeah I believe so but have never seen the "same ip address detected" or would you not see this message?

 

[Rickster]

Yeah I believe so but have never seen the "same ip address detected" or would you not see this message?

Havent seen that message since the XP days.

Disable DHCP on the secondary router and test.

Also where are you getting your NIC drivers from, always get it from the manufacturer's website not the mobo downloads page.

 

[souljazk]

Is your BIOS updated?

 

[Human1being]

Havent seen that message since the XP days.

Disable DHCP on the secondary router and test.

Also where are you getting your NIC drivers from, always get it from the manufacturer's website not the mobo downloads page.

Oh XD, my bad lol

Okay will do so if the error occurs again. Haven't been able to do any major work on the computer, been suffering from major food poisoning the past 2 days.

Yeah I did get it from the manufacturer website... I usually do it like that

Thanks

 

[M@tree2]

It's an AMD issue - definitely !

It's really not, just had this issue.
Windows power settings is the issue.

 

[Human1being]

Hey all I'll be closing this thread now as the problem has seem to be fixed. Hopefully this helps people that have had or having similar problems.

It was fixed by using the Ryzen High Performance power profile, before this things that provided temporary fixes were

1. Changing the lan cable

2. Following the nuclear reset of the network:

• Go to the Start Menu, type cmd and right click, and select "Run As Administrator"
• Type the following commands, each followed by pressing enter.
  • ipconfig /flushdns
  • nbtstat -R
  • nbtstat -RR
  • netsh int reset all
  • netsh int ip reset
  • netsh winsock reset

Obtained from The Nuclear Option: Resetting The Crap Out Of Your Network Adapters in Vista - Scott Hanselman

3. And by adding a Dword in the registry for your network device as I could not see my power management option for a device in device manager:

• Cick Start, click Run, type regedit in the Open box, and then click OK.
• Locate and then click the following registry subkey:
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002bE10318}\DeviceNumber
  NoteDeviceNumber is the network adapter number. If a single network adapter is installed on the computer, the DeviceNumber is 0001.
• Click PnPCapabilities.
• On the Edit menu, click Modify.
• In the Value data box, type 24, and then click OK.
  
  Note By default, a value of 0 indicates that power management of the network adapter is enabled. A value of 24 will prevent Windows 7 from turning off the network adapter or let the network adapter wake the computer from standby.
• On the File menu, click Exit.

Obtained from https://support.microsoft.com/en-za...power-management-setting-on-a-network-adapter

Also note your driver number can be obtained by expanding the network adapter option in device manager, right clicking on your network driver- properties - details tab and with the dropdown selecting driver key. Ypu'll obtaine your 000# number there.

Hope this helps
Regards a fellow human