What's new
Carbonite

South Africa's Top Online Tech Classifieds!
Register a free account today to become a member! (No Under 18's)
Home of C.U.D.

MSI Vega 56 warranty was not as advertised

Status
Not open for further replies
OK so @williet had a good excuse. Opening this up again. @elandre93 how did you manage to buy from MSI Taiwan manufacturer directly?
 
I have a long standing relationship with MSI, simply placed the order made payment and was delivered.
 
OK because he can't get the card to MSI. They won't help him run the RMA, because they don't deal with the person on the street. I believe (and I may be wrong here), that you have (or had) a business account somewhere registered with MSI, or a company or a friend at a company registered with MSI to import cards to South Africa. Whichever the case may be, MSI said to @williet that they can't honor the warranty, as he's not the registered company or person to handle the RMAs. He can't RMA the card, so the warranty seems invalid. If you have a long standing relationship with MSI, why not send the card in on his behalf and get it fixed/replaced?
 
If your referring to his weak attempt to get in contact with MSI via his ticket he submitted to God knows where, then the response he received doesn't surprises me.

If this is the case, I'm done repeating myself consistently to a person who's to uneducated to read.

@williet where is the email you've sent to MSI Taiwan? Why was I not copied in the mail as of yet?

He's simply unwilling to send it to them, nor get in contact with the relevant people to get the matter resolved.

When somebody is purchasing such a large amount of GPU's surly you would use your common sense and ask regarding warranty, he was fully aware of the warranty and who carried the warranty when he made the decision to purchase the cards.

His inability to send the graphics card to MSI is a load of shit, MSI would easily be able to get in contact with me if the need persist to have the card replaced as they have all my information on record.
 
If your referring to his weak attempt to get in contact with MSI via his ticket he submitted to God knows where, then the response he received doesn't surprises me.

If this is the case, I'm done repeating myself consistently to a person who's to uneducated to read.

@williet where is the email you've sent to MSI Taiwan? Why was I not copied in the mail as of yet?

He's simply unwilling to send it to them, nor get in contact with the relevant people to get the matter resolved.

When somebody is purchasing such a large amount of GPU's surly you would use your common sense and ask regarding warranty, he was fully aware of the warranty and who carried the warranty when he made the decision to purchase the cards.

His inability to send the graphics card to MSI is a load of shit, MSI would easily be able to get in contact with me if the need persist to have the card replaced as they have all my information on record.
If your referring to his weak attempt to get in contact with MSI via his ticket he submitted to God knows where, then the response he received doesn't surprises me.

If this is the case, I'm done repeating myself consistently to a person who's to uneducated to read.

@williet where is the email you've sent to MSI Taiwan? Why was I not copied in the mail as of yet?

He's simply unwilling to send it to them, nor get in contact with the relevant people to get the matter resolved.

When somebody is purchasing such a large amount of GPU's surly you would use your common sense and ask regarding warranty, he was fully aware of the warranty and who carried the warranty when he made the decision to purchase the cards.

His inability to send the graphics card to MSI is a load of shit, MSI would easily be able to get in contact with me if the need persist to have the card replaced as they have all my information on record.

I posted their reply multiple times on this thread what more do you want? Must I resend the email and CC you?

Since you are rolling with insults, roll this -
provide me with the contact details and proof of purchase (You still have not done this. Maybe you too uneducated to understand my request?If needed I can pen it in Afrikaans if language is a barrier) as you believe I am doing it wrong. What you have provided me in terms of assistance is worth less than dust. Because according to you,I am talking to the wrong msi.( MSI Global) is not good enough according to you.

You have not sent the proof of purchase so I have no records to go with.
As far as I am concerned NONE of your GPU’s have ANY warranty. As there is no information, No contact details.

i am also NOT ABLE to send the gpu as my correspondence I have clearly States that I must engage with a reseller.

What you speak sir is a load of bullshit and you are scared of the blow back you may get.

So lets call your bluff since I am to incapable to get it right

contact msi and get an email stating they will take the gpu and RMA the unit, then I have nothing to worry about? I will take it further from there.
 
@elandre93 I see the same thing. The card is under warranty - that's fine. He can't send it back though because MSI won't engage with him, because they do not deal with the person on the street.
 
To boot, the second person with "reseller" registration contacted me just now and informed me that MSI will not assist and they will not do the RMA if the person does not have the original POP, so please get it to him and assist?
 
I’ve told everyone i have the POP, PM and I’ll gladly send it via email.


Sent from my iPhone using Tapatalk
 
Willet where is the email you sent to MSI Taiwan? As mentioned to everyone I managed to find the POP, and said a few messages back, the admin can send me a message and I'll personally sent it to him/her. No one has done so yet. @Porra has seen the invoice as he purchaused the Vega 64 Wave's from me last week.

I've told you in the past, you will be sent in circles if you think your going to get far with MSI global, hence why i said get in contact with Taiwan MSI, as they have all my details on hand.

Till this very day, you have not sent me the SN or the card in question, so how do you expect assitance?

Pick up the phone and ask Corex Midrand regarding the Vega Sapphire warranties, before making childish claims. I would like to see the email you sent to Taiwan. Toxxyc can you kindly share the response you received from MSI regarding the warranty to shut this crying child up?

You have 12 hours to furnish me with the direct communication with MSI Taiwan and the SN of the card, or I'll regard the matter as resolved and let are legal teams continue this as it seems we are getting no where fast.

You have all my details, i'll await to hear from you.

You're welcome to PostNet the card to me, your cost, I'll send it to Taiwan (your cost), they will test it, and if faulty, I'll sort out the payment with MSI Taiwan themselves. Once this is done I'll be glad to pay back your funds.

Ball is in your court, try not to miss it.
 
No need to go legal, guys. It's simple - @williet send him an email, get the POP, send it to MSI. See what they say if you have the POP. If they're unwilling to assist after this, I'm sure @elandre93 will help from his side, since he's the one who bought it (and they damn-well better help him).
 
Please provide me with the SN of the card in question.


Sent from my iPhone using Tapatalk
 
Please provide me with the SN of the card in question.


Sent from my iPhone using Tapatalk

Not a problem herewith
MSI Vega 56 Air Boost 8GB OC
S/N1: 602-v368-05SB1801000724
CHK: 933

Please let me know if you need anything else.
 
Last edited:
What was your last feedback from them? Seems like a shit long wait for warranty info. It's creeping up on 3 weeks now.
 
They are taking it up with management, cant grab them by the neck and strangle them for an answer, but it think it would be better if Willet gets his legal team to escalate this further as i’ve wasted far to much of my time on this matter. @Willet you have all my details.


Sent from my iPhone using Tapatalk
 
Last edited:
Hi

I have traced the warranty on the card in question (602-v368-05SB1801000724); better yet I can help with warranty should either party wish.

Thanks
Rune
Hi Rune.

Thanks a million. Now this is service. I will DM you now.
 
The 94 other people that didn't have any issues are probably bots that left something positive to say:eek:
 
The 94 other people that didn't have any issues are probably bots that left something positive to say:eek:
Nope, just means the sale went well. Everyone now knows the after sale experience with you is worse than telkom.
 
If you say so😂👍 If you ready so send over 100 conversations on whatsapp of my dealings and happy clients, let me know👍
 
Status
Not open for further replies

Users who are viewing this thread

Latest posts

Back
Top Bottom