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No need to go legal, guys. It's simple - @williet send him an email, get the POP, send it to MSI. See what they say if you have the POP. If they're unwilling to assist after this, I'm sure @elandre93 will help from his side, since he's the one who bought it (and they damn-well better help him).
They are taking it up with management, cant grab them by the neck and strangle them for an answer, but it think it would be better if Willet gets his legal team to escalate this further as i’ve wasted far to much of my time on this matter. @Willet you have all my details.