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MSI Vega 56 warranty was not as advertised

williet

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Hi All

As you all can recall there was a thread where a big number of Vega 56 and 64's were sold by a chap called @elandre93
The thread was know as [Sale] - RX Vega's | AMD he has modified it several times but I have snapshots of the original thread.

He posted that all Vega 56's had warranty and this is where it starts.
I helped a friend buy 40 of these cards as he has a mining operation. Everything went well until the last batch we bought that had one faulty card in it.
He firstly got me to do exhaustive tests then told me that the warranty is directly with MSI and I need to contact them. When I asked him for contact details,
his retort was to say that the guy who he was dealing with has left and I must contact MSI directly. I did that and they pushed me back to the "reseller" which he in turn pushed me back to them and MSI responded saying its a very difficult position. We asked him for the money back or take the card back and we buy a 64 from him + the difference and he was not open to that.

Basically what I am saying is that if you have one of these cards, you have NO WARRANTY on them.

I have all WhatsApp correspondence if requested.
 

elandre93

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I have already stated my side of the story to an admin member, he ruled that the negative feedback provided by Willet was unfair and had to ground to stand on, i have communicated to Willet on numerous occasions what needs to happen, but unfortunately he is unwilling to ship the “faulty” card to msi for iets warranty claim, nor did he ever send me the SN of the “faulty” card in question


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elandre93

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I would advise sending the SN of the card to MSI and request to warranty expiry date before making claims that the cards have no warranty.

Willet simply lodged a ticket with MSI regarding the claim, im not a reseller nor am i registered as a reseller with MSI.

The gentleman who I dealt with informed me that MSI would honor any claims directly, Willet never made enough effort to get in contact with MSI Taiwan to have it resolved, nor is he willing to carry the shipping costs of sending it to the for the claim.


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Toxxyc

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@williet did he tell you that the cards were from MSI Taiwan before you purchased, and that if they should fail, they should be sent to MSI directly for the warranty?
 

elandre93

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I have informed Willet when i met him at my house the first time he came to purchase cards.
 

Toxxyc

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@williet please post that conversation and the original screenshot of the ad as well, if you have it.

@elandre93 how old were those cards really? According to a source at MSI they're a year older than you claimed in the original ad?
 

elandre93

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@williet please post that conversation and the original screenshot of the ad as well, if you have it.

@elandre93 how old were those cards really? According to a source at MSI they're a year older than you claimed in the original ad?
Card have been purchased from MSI on 6th Feb 2018, cards have a 3 year warranty as i was advised by MSI. Have Willet send you the SN and cross check with MSI Taiwan.


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Yeah I'm just awaiting his reply. @williet you can please send me the S/N via PM as well. I want to check something.
 

williet

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Card have been purchased from MSI on 6th Feb 2018, cards have a 3 year warranty as i was advised by MSI. Have Willet send you the SN and cross check with MSI Taiwan.


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Why even bother ? You told me to deal directly with MSI. I also still have no POP.

See below the WhatsApp its in Afrikaans unfortunately. I copy and pasted. Original can be sent to mods as proof

My post
Dag se!
Ek het daai kaart getoets en die volgende gevind
Op Linux tel hy niks metrics op nie (power, temp, fan speed) het hom in 'n werkende riser gesit van een van my kaarte wat myn.
Het firmware probeer en niks. Ek is convinced die outjie is moeg. Soos Brower gesê hy was van die laaste batch verkoop aan Bryan en het nog nooit gewerk nie. Kan Ons voort gaan met die reeling van ek stuur die kaart terug en Bryan betaal 'n balans vir 'n 64 en jy stuur 'n 64 terug?

His reply

More meneer, hy sal die kaart moet instuur vir warranty.

Mine
Na jou toe?

His
Na MSI toe

Mine
Hoe doen mens dit? Jy het my vertel jy Sal help as daar 'n warranty claim moet gedoen word?

No reply so I had to follow up

Mine
Haai Elandre.
Kan jy my Enige informasie gee?

His
Jy sal direk in kontak moet kom met MSI vir die warranty en reelings met hulle tref

Mine
Het jy kontak besonderhede POP? Hulle het nie veel info op Hulle site nie

His
Jy dal vie hulle n email moet stuur met die Serial nommer, hulle werk op serial nommers

Mine
OK. Het jy 'n email address wat ek kan Gebruik.

His
Ongelukkig nie meer hulle email


My result from approaching MSI Online support.
Ticket:
447503Cannot pick up temperature and power stats.
Content:
Dear Willie,
The issue which you are facing is obviously difficult. If the original seller will not provide you with any support, then your options are indeed limited.
Please understand that we have forwarded your concerns to the relevant parties involved. We will provide you with further updates as they become available.
MSI Service Team

wel hulle se ek moet met die reseller werk. Ek het die fault gelog op hulle site.

His Reply
Email eerder support as om n ticket te log, hulle gaan jou net in sirkels stuur.

Mine
Wel daar is geen email address op hulle site nie en jy het dit ook nie. Bryan raak ongeduldig oor die saak.

His
Hy sal iemand by msi moet kry, die ou wat my gehelp het by msi werk nie meer daar.

Mine
Ok asb. Waneer sal jy my kan terugvoering gee?

His
Julle sal die support span moet mail by msi en die kaart vir hulle stuur, warranty sit nie by my, dit sit by MSI

Mine
Twee probleme.
Ek het die kontak besonderehede nie
Die shipping na taiwan gaan meer as die kaart se waarde wees.

His
Willet dis iets waarmee ek jou ongelukkig nie kan help nie, dis n besluit wat julle maar sal moet neem of julle dit wil instuur of nie, ekt self nie meer kontak besonderhede van die mense by msi nie


I think an award for customer service of the year is in order?
 

williet

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@williet did he tell you that the cards were from MSI Taiwan before you purchased, and that if they should fail, they should be sent to MSI directly for the warranty?
Nope He said they had warranty. That's it. I have asked him for a POP and he can not provide that as you have seen in the WhatsApp thread above.
 

Toxxyc

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When did you buy these cards? I don't see any mentioning of the cards coming from Taiwan. Was that perhaps mentioned earlier?
 

elandre93

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I have the POP, after searching through all my emails, i made it extremely clear to Willet that the Vega 64’s warranty is with Corex and the Vega 56’s warranty is directly with MSI, after he explicitly asked about the Vega 56’s warranty the first time he purchased cards from me. Send me a PM and I’ll gladly send you the POP.

The fact of the matter is Willet and his mining partner is unwilling to send the card to MSI, and thats the end of it.


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elandre93

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When did you buy these cards? I don't see any mentioning of the cards coming from Taiwan. Was that perhaps mentioned earlier?
Seems the message I typed yesterday never sent, they were bought on the 6th of Feb 2018 from MSI Taiwan.




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Toxxyc

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I'm more and more inclined to agree with you, @elandre93. The card's serial number confirms the sell date (more or less), and it wouldn't be possible to ship it across the world first and all that. When was this deal struck initially? I just want to gauge a timeline between when he bought it and when it went faulty.
 

elandre93

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3rd May- First transaction (No problems, followed up, client was happy, made sure all the cards are working) (All Vega 64)

13 May- Second transaction, no issues (All Vega 56)

27 May - Third transaction, card in question, asked Willet explicitly is he happy with the 24 cards, and he said yes, i have the whatsapp to proof it, I followed up on the 30th of May. (All Vega 56)

2nd July - He bought two Vega 64’s, totally happy with the cards as-well and followed up. Followed up 16 July, he said its seems as if everything is working

17th July- Willet informed me the one Vega 64 bought on 2nd July is faulty, after he tested it properly it seems the card was not faulty and didn’t hear anything again regarding the card. I told him to send it to me, he never did.

30 July- He comes to light that one Vega 56 is not working. The card he purchased on the 27th of May

If you require all the messages from day 1, i would gladly send it personally as my home address is within the messages.





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elandre93

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Every single office of MSI’s contact details are easily available on their website, i do believe Willet never made a true effort to get into contact with the right departments.




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