Laptop= Mind Blown (Please send help) xD

[Ph4Nt0m]

Okay so I can't get this laptop working properly, experts say it's because of the battery that needs to be replaced. Lappy boots up and works but is super slow, even when doing a benchmark test it's so very weak. So I'm thinking of selling her, as I got myself a PS4 and I have a extra lappy for work and media.
What would the Dell below be worth or anything else I can try to fix her.


Item: Dell Vostro 5568
Age: Unknown
Condition: Good
Location: Kroonstad, Free State

Specs
i7-7500u
32GB RAM
256 SSD
NVIDIA(R) GeForce(R) 940MX 4GB GDDR5

 

[AinsleyHarriott]

Define slow.

What do the benchmarks show?

 

[Jack_Bauer_ZA]

Do you have the original psu for it? If you have a replacement psu, the W rating is less than the original and that makes a diff on some laptops.

 

[Ph4Nt0m]

Do you have the original psu for it? If you have a replacement psu, the W rating is less than the original and that makes a diff on some laptops.

Jip still running the Original PSU. think it's 65W if I'm not wrong.

 

[Ph4Nt0m]

Define slow.

What do the benchmarks show?

Like struggling to open 1x chrome tab.
Even playing a normal 720HD mp4 can't play properly.

Benchmark was quite some time back but the average fps was 17, on heaven benchmark (high setting)

 

[souljazk]

Like struggling to open 1x chrome tab.
Even playing a normal 720HD mp4 can't play properly.

Benchmark was quite some time back but the average fps was 17, on heaven benchmark (high setting)

Remove the battery and use the charger, does the issue still occur? Always keen to learn but the battery story sounds like someone who doesn't know what they're talking about.

Sounds more like a failing SSD or CPU that is throttling.

 

[Ph4Nt0m]

Remove the battery and use the charger, does the issue still occur? Always keen to learn but the battery story sounds like someone who doesn't know what they're talking about.

Sounds more like a failing SSD or CPU that is throttling.

I got the lappy knowing it was slow, but it still had the original HDD installed, I used Hard disk sentinel to check and saw the HDD was like at it's last.

Then I bought the SSD.

I have used it without the battery and it was exactly the same, any recommendations to test the CPU somehow?

 

[Knoppies999]

When you try and do things on your laptop and you open task manager is there anything which seems to max out at all?

 

[Knoppies999]

I got the lappy knowing it was slow, but it still had the original HDD installed, I used Hard disk sentinel to check and saw the HDD was like at it's last.

Then I bought the SSD.

I have used it without the battery and it was exactly the same, any recommendations to test the CPU somehow?

You can run a benchmark like 3DMark, they have a gpu and cpu test in the free version as far as i'm aware

 

[Ph4Nt0m]

When you try and do things on your laptop and you open task manager is there anything which seems to max out at all?

Nothing maxes out, I did try playing around in the Nvidia control center to see If I can figure something out but I think I lack skill in that department xD
Nothing get's really hot either.

I'll download 3DMark over the weekend and post some updates.

 

[Knoppies999]

You can run a benchmark like 3DMark, they have a gpu and cpu test in the free version as far as i'm aware

I think you can also see the clock speeds afterwards, if your clock speed of your cpu seems to dip it's most likely thermal throttling which would probably mean you just have to clean the cpu and apply new thermal paste

 

[AinsleyHarriott]

First thing I would do is reinstall Windows.

 

[Knoppies999]

Nothing maxes out, I did try playing around in the Nvidia control center to see If I can figure something out but I think I lack skill in that department xD
Nothing get's really hot either.

I'll download 3DMark over the weekend and post some updates.

something which has actually helped me before is just doing a full on fresh windows install, but assuming you've gotten an ssd recently I assume you've already done that

 

[skylix001]

what does the Dell test tool in the boot up show? any issues in there will help.

 

[Ph4Nt0m]

something which has actually helped me before is just doing a full on fresh windows install, but assuming you've gotten an ssd recently I assume you've already done that

Correct sir, what I did was chuck the lappy to my dad (Good with electronics and smaller details) Soo I'm just waiting on him to have a look for me next week.

In the meanwhile I installed the SSD with the existing windows in my media laptop and I can confirm Windows and the SSD works like a charm.

 

[Ph4Nt0m]

what does the HP test tool in the boot up show? any issues in there will help.

Dell diagnostic only shows issue with battery and PSU

 

[souljazk]

Correct sir, what I did was chuck the lappy to my dad (Good with electronics and smaller details) Soo I'm just waiting on him to have a look for me next week.

In the meanwhile I installed the SSD with the existing windows in my media laptop and I can confirm Windows and the SSD works like a charm.

Update BIOS ; Reinstall Win & use Dell's software to auto install all the drivers. Have you tried another charger?

 

[Sola Scriptura]

see if intel speedstep is enabled.

 

[skylix001]

Replace the battery first. Dell and HP have a very small tollerence for issues and will disable systems to work safer with parts that are not playing well

Sent from my SM-N950F using Tapatalk

 

[souljazk]

Dell diagnostic only shows issue with battery and PSU

This info should've been included in the original post. A bad PSU (with the battery removed) would give you this result.

 

[Ph4Nt0m]

Update BIOS ; Reinstall Win & use Dell's software to auto install all the drivers. Have you tried another charger?

I forced the Bios update because of the battery, after that still no luck...I've used dell's software, windows updates and DRP or 3 fresh versions of windows just to be sure for driver issus...


I have not tried another charger Negative.

 

[Ph4Nt0m]

see if intel speedstep is enabled.

I'll maybe give this a go as well, haven't tried

 

[souljazk]

Replace the battery first. Dell and HP have a very small tollerence for issues and will disable systems to work safer with parts that are not playing well

Sent from my SM-N950F using Tapatalk

I'll disagree & say replace/test the charger 1st. A bad charger won't charge the battery properly, leading to a false positive. He did say that without the battery & on the charger only, the issue persists.

 

[skylix001]

True however the system will detect a non working battery and still hold back system performance.

Best option would then be to test with a 65w charger and then do the battery replacement.

Sent from my SM-N950F using Tapatalk

 

[Valheru]

True however the system will detect a non working battery and still hold back system performance.

Best option would then be to test with a 65w charger and then do the battery replacement.

Sent from my SM-N950F using Tapatalk

+1

You should see very odd behaviour in task manager, ie the CPU downclocks to something like 900MHz. Agree with @souljazk rather replace both, better safe than sorry. Check takealot, I found my last battery on there and the charger from SPL logictics.

 

[thePridge]

I plugged my work laptop charger into my MSI gaming laptop once when I swapped out at the end of the work day.

I tried playing CS:GO but as soon as someone fired a weapon or an enemy appeared on my screen it actually dimmed and stuttered... I thought my laptop was dying... swapped back to the right charger and all was well. lol.