IT Technician - Nelspruit

[SJ@SolaOptima]

NELSPRUIT VACANCY ALERT
Position: IT Technician
Job purpose: Responsible for providing technical assistance and support related to computer systems, hardware, or software, backups, installing and maintaining computer communication networks at a company or organization. Ensures networks are running smoothly and upgrades networks to provide maximum performance. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Duties and Responsibilities:
• Install computer networks such as local area networks (LANs), the Internet, intranets, and other data communications systems.
• Backup and restore of all user file systems on the servers.
• Set up user accounts and passwords.
• Monitor network usage and security, and ensure internal networks running smoothly.
• Troubleshoot and restore systems after crashes.
• Retrieve forgotten passwords.
• Undertake routine preventative measures and implement, maintain and monitor network security.
• Ensure systems comply with industry standards.
• Undertake routine preventative measures and implement, maintain, management and monitor of back-up systems.
• Document network problems.
• Support network and computing infrastructure.
• Install and maintain network services, equipment, and various devices.
• Oversee software security.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software;
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients;
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems;
• Performs upgrades on systems to ensure longevity;
• Assist with the purchase of hardware and software;
Requirements:
• Grade 12;
• Relevant IT Qualification;
• A+;
• N+;
• At least 5 years’ directly related experience required;
• Reliable Transport
• Willing to work standby hours when required
• Good written and verbal communication skills
• Dual Language - English and Afrikaans is a must
• Tact and discretion when dealing with confidential information
Package: R15 000 – R18 000 CTC (Depending on experience)
Please email your CV to sarahjane@solaoptima.co.za
NB: CV in word format, recent pay slip, id & drivers, certificates
(Should you not receive feedback in 7 days, please consider your application unsuccessful)