Hikvision E2000 1TB M.2 overheating

[werner.fletcher]

Good day to all,

I received this drive yesterday and proceeded to install and load Windows. I started copying data to the drive and every time after a few minutes I get a BSOD. The drive then disappears and is not even visible in the BIOS anymore. I have to shut down the PC for a few minutes and only then does it detect the drive again and I can boot into Windows.

I eventually figured out that the drive is overheating as it was super hot when I tried removing it to try another M.2 slot. The drive is installed below the graphics card and is not very close to it, so it's not the card that's causing it to overheat. I also made sure the supplied thermal pad is installed correctly.

I used HWINFO to monitor the temperatures. The drive temperature hovers around 32 degrees when there is no activity on the drive and as soon as I start copying data to the drive it goes into the high 50's. Not long after that I get a BSOD and the process starts all over again.

Has anyone had a similar experience with these drives?

Thanks in advance.

 

[charizarding]

High 50c isn't a lot for an SSD. Don't think its a heat related issue in my opinion

i can check my SSD temps later but pretty sure they are around the same temps as yours during games,

I also have the same ssd in my office so i can test with that too a bit later

 

[werner.fletcher]

High 50c isn't a lot for an SSD. Don't think its a heat related issue in my opinion

Hi,

That's what I thought as well. I tested this theory by copying a large chunk of data whilst monitoring the temps. I start the copy and when the temp gets around 50 I pause the copy, wait for it to cool down a bit and then resume. I managed to get the copy through by doing it that way. When I just leave it to copy in one go, I get the BSOD.

Thanks for offering to check the temps!

 

[Dark_knight]

I have the same drive, will check and revert.

I however have it in the slot above my GPU and using the mobo m.2 heatsink instead of the original one.

 

[veez007]

Drive comes with 5year warranty, rma it

 

[nivag]

I've got a 970 Evo 500GB and its around 52 or so at idle. Should I be worried about that ?

https://imgur.com/nsCqNVZ

 

[veez007]

From what I know think nvme drives function optimal around Temps ranging from 48 deg to high 50's.

I maybe wrong if so pls correct it.

 

[Crouchinglee]

My Hikvision m.2 lingers at a toasty 58 deg and she has not failed me yet (1.9 years down the line)

 

[goldfritter]

Hi,

That's what I thought as well. I tested this theory by copying a large chunk of data whilst monitoring the temps. I start the copy and when the temp gets around 50 I pause the copy, wait for it to cool down a bit and then resume. I managed to get the copy through by doing it that way. When I just leave it to copy in one go, I get the BSOD.

Thanks for offering to check the temps!

I agree that 50ish should not be too high for an NVMe. I've been working on a Samsung PM981 which was getting hot and thermal throttling - but this was at 70 - 80 deg, and it stayed on even at 90 deg, but by that point write speed had dropped considerably. The drive should not cause a BSOD at 50 deg, it should at the very least throttle itself before getting too hot, and 50 is not too hot. Something else is going on here. I'd probably RMA it if I were you. (Hope you didn't buy it from Evetech...)

I've got a 970 Evo 500GB and its around 52 or so at idle. Should I be worried about that ?

https://imgur.com/nsCqNVZ

I would read that temp as 70 deg, not 55 (check Drive Temp 2). The NAND and the controller each have their own temp probe but 70 is high for idle. If I were you I would run Crystal Disk Mark and see if the drive is performing as fast as it should. If you see the speeds drop as the temp rises, you will need to make a plan to cool the drive. The temp reading in HWInfo will also turn red to help you see how hot it is getting.

 

[werner.fletcher]

I agree that 50ish should not be too high for an NVMe. I've been working on a Samsung PM981 which was getting hot and thermal throttling - but this was at 70 - 80 deg, and it stayed on even at 90 deg, but by that point write speed had dropped considerably. The drive should not cause a BSOD at 50 deg, it should at the very least throttle itself before getting too hot, and 50 is not too hot. Something else is going on here. I'd probably RMA it if I were you. (Hope you didn't buy it from Evetech...)

Haha... no comment on where I bought it then.

You've given me an idea, I will run CrystalDiskMark instead of a copy and then see what happens. I only started with this thing last night so did not have enough time to do some more testing. I'll post back with the results.

 

[Sola Scriptura]

50C is not that high for a NVMe, should def not cause a BSOD
My adata sx8200 pro 512GB idles around 47 - 50C most of the time behind a GPU. (Monitored wit HD Sentinel)

 

[Sola Scriptura]

Chek your drive temps wiht Hard Disk Sentinel as well.

 

[nivag]

I agree that 50ish should not be too high for an NVMe. I've been working on a Samsung PM981 which was getting hot and thermal throttling - but this was at 70 - 80 deg, and it stayed on even at 90 deg, but by that point write speed had dropped considerably. The drive should not cause a BSOD at 50 deg, it should at the very least throttle itself before getting too hot, and 50 is not too hot. Something else is going on here. I'd probably RMA it if I were you. (Hope you didn't buy it from Evetech...)



I would read that temp as 70 deg, not 55 (check Drive Temp 2). The NAND and the controller each have their own temp probe but 70 is high for idle. If I were you I would run Crystal Disk Mark and see if the drive is performing as fast as it should. If you see the speeds drop as the temp rises, you will need to make a plan to cool the drive. The temp reading in HWInfo will also turn red to help you see how hot it is getting.

https://imgur.com/pEADbgV

Everything seems to be running fine and temps didn't even jump that much

 

[Crouchinglee]

RMA that drive - it should not cause a BSOD no matter how hard you use it (and im guessing its from scamtech?)

 

[Gawa]

Hi Werner.

Info reported by HWiNFO.

I have the same drive HS-SSD-E2000.
Power On Hours : 5787 hours.
Drive Firmware Revision: ECFM22.4
NVMe Version Supported: v1.3
Drive Capacity: 976,762 MBytes (1024 GB)

It is located directly beneath my GPU (ROG Strix 1080Ti)
I just move about 300 Gig as a test to report the temps for you.
Was 38 degrees and maxed out at 51.
My unit is very stable from the beginning.

I don't know if the information ubove would be of any help.

 

[goldfritter]

https://imgur.com/pEADbgV

Everything seems to be running fine and temps didn't even jump that much

It is peaking at 83 which is quite high. But the speeds look fine. If you are not doing work that has heavy sustained writes (like rendering or something) then it should be fine. But if you do such work, you might find your write times will be improved if the drive is cooler.

That said the only NVMe heatsink you could get in SA was the EK one, but that is out of stock everywhere, so you would either have to import a heatsink or get creative with a fan to cool the drive. So it is probably not worth the effort anyway.

 

[goldfritter]

Haha... no comment on where I bought it then.

You've given me an idea, I will run CrystalDiskMark instead of a copy and then see what happens. I only started with this thing last night so did not have enough time to do some more testing. I'll post back with the results.

Either way, something is not behaving the way it should. If you isolate the drive as the source of the issue, you will need to try to RMA it unfortunately.

 

[werner.fletcher]

Chek your drive temps wiht Hard Disk Sentinel as well.

Will do, shot

RMA that drive - it should not cause a BSOD no matter how hard you use it (and im guessing its from scamtech?)

Yeah unfortunately. Such a pity after waiting 4 days for a parcel that's like 30km from me...

 

[Crouchinglee]

Will do, shot

Yeah unfortunately. Such a pity after waiting 4 days for a parcel that's like 30km from me...

Luckily at the time I stayed 6km away and went to collect it, but I understand your frustrations (I use mine as my Recent game drive)

 

[nivag]

It is peaking at 83 which is quite high. But the speeds look fine. If you are not doing work that has heavy sustained writes (like rendering or something) then it should be fine. But if you do such work, you might find your write times will be improved if the drive is cooler.

That said the only NVMe heatsink you could get in SA was the EK one, but that is out of stock everywhere, so you would either have to import a heatsink or get creative with a fan to cool the drive. So it is probably not worth the effort anyway.

PC is only used for gaming so sustaining heavy writes is something that rarely happens

 

[werner.fletcher]

Either way, something is not behaving the way it should. If you isolate the drive as the source of the issue, you will need to try to RMA it unfortunately.

Yes I think you're right, I will give it a few more tests just as proof to them that it's not working as expected.

 

[sk0lli3]

Are my drives ok?

 

[werner.fletcher]

Yeah guys so this thing is proper screwed. I ran CDM and it always fails when doing sequential writes. The temps weren't even that high, around 50 and what I can gather from you that's normal. Now to deal with Evetech and their retarded RMA system 🤦‍♂️

 

[charizarding]

Good luck..

 

[goldfritter]

Are my drives ok?

See previous post.

It is peaking at 83 which is quite high. But the speeds look fine. If you are not doing work that has heavy sustained writes (like rendering or something) then it should be fine. But if you do such work, you might find your write times will be improved if the drive is cooler.

That said the only NVMe heatsink you could get in SA was the EK one, but that is out of stock everywhere, so you would either have to import a heatsink or get creative with a fan to cool the drive. So it is probably not worth the effort anyway.

 

[goldfritter]

Yeah guys so this thing is proper screwed. I ran CDM and it always fails when doing sequential writes. The temps weren't even that high, around 50 and what I can gather from you that's normal. Now to deal with Evetech and their retarded RMA system 🤦‍♂️

As a last hail mary you can maybe try the drive in another PC? Or another M.2 slot in the current PC? But yeah it's not very hopeful unfortunately

 

[werner.fletcher]

As a last hail mary you can maybe try the drive in another PC? Or another M.2 slot in the current PC? But yeah it's not very hopeful unfortunately

I've done that now and still the same... I did the RMA thing so let's hope I'll a new one by end of next week 🤦‍♂️

Thanks for all the help guys

 

[Vaakmeister]

Just as another data point, mine started failing after roughly a year. When I run crystaldiskmark it reads fine but crashes instantly when the sequential write tests start. On its way for RMA now.