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Help with PC Link Computers

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Hi all.
I registered this account to seek help.
I was not aware that PC Link Computers had gone down the toilet. I last ordered from them in 2017 and there was no problem...
This year my parents (70+ years old) went and ordered nearly R10k of stuff from them. They were ripped off (there is an official supplier in ZA and they would have paid less) but my dad, being the stubborn arse he is, doesn't listen to me and placed an order with PC Link Computers.

Needless to say, the order is overdue by a month, and they give no feedback. My wife has been intervening but she's been fobbed off by that Mark dude, but the owner doesn't give one F***.

I am in Cape Town, and I am not going to drive 14+ hours to Florida Glen to harass the owner, what can I do from here, does anyone know someone at PC Link that I can harass to get this order shipped?
What makes this also difficult is that my old man doesn't listen to me (we've told him repeatedly to go pay them a visit and take someone with, preferably his brother so there can be no funny business).

Is there a way to get a refund or do I have to harass them?

Thanks in advance
 
Please post the exact shop link you used.

pclinkshop.co.za and pclinkshop.com are 2 different sites as far as I'm aware
 
Please post the exact shop link you used.

pclinkshop.co.za and pclinkshop.com are 2 different sites as far as I'm aware
They're the same people. The .co.za is the local arm and they order from SA suppliers. The .com arm does parallel imports, like importitall.co.za.

@Sonikku people with stories similar to yours abound on this forum, and it looks like the only way anyone gets any joy is by pitching up there and speaking to them in person.
 
Please post the exact shop link you used.

pclinkshop.co.za and pclinkshop.com are 2 different sites as far as I'm aware
My dad did the purchase so I cannot be sure. My Dad is 70+ years old so asking him which link he used is like asking him to explain differential calculus... he can't even use a cellphone properly.

Also note my dad is in JHB and I am in the Western Cape.
I have explained to him he needs to take his brothers along and pitch up at 8 Peck Ave.. that's the last I said to him. Since then it seems he's written off the R9k as school fees.

Since I am so far away I just took a chance maybe on the smallest possibility that someone here knows those a-holes and I could do something from where I live, but it seems now its not worth the hassle, as it would take far more than R9k in court/lawyers fees to get any recompense.

Thanks anyway.
 
Keep at it, they will refund you but you will have to be on their case.


Sent from my iPhone using Tapatalk
 
Never using these fucknuts again waited over a month for 1 set of LL120s. Daily emails sent pathetic replies regarding delays, excuse upon excuse.. Evetsek standards
 
I bought some stuff from them around June and got what I ordered. Their e-mail etiquette absolutely blows, but in person I find them okay. Try mailing Jaco (name @pclinkshop.co.za) or Michelle (sales@) for assistance. I've always had a bad experience from Mark.
 
My dad did the purchase so I cannot be sure. My Dad is 70+ years old so asking him which link he used is like asking him to explain differential calculus... he can't even use a cellphone properly.

Also note my dad is in JHB and I am in the Western Cape.
I have explained to him he needs to take his brothers along and pitch up at 8 Peck Ave.. that's the last I said to him. Since then it seems he's written off the R9k as school fees.

Since I am so far away I just took a chance maybe on the smallest possibility that someone here knows those a-holes and I could do something from where I live, but it seems now its not worth the hassle, as it would take far more than R9k in court/lawyers fees to get any recompense.

Thanks anyway.
Drop me a PM as I have helped someone before.
 
Never using these fucknuts again waited over a month for 1 set of LL120s. Daily emails sent pathetic replies regarding delays, excuse upon excuse.. Evetsek standards
atleast with Evetech you get your shit... the problems with then starts when the shit doesn't work...
PC Link is shit right from the start during the sales process already, and you might have better luck getting your shit through sapo (from wish) than from PC Link.
 
Epilogue
To those of you who helped here, whoever you are- many thanks from me and on behalf of my parents. Those who sent me a PM with info of people who work at PC Link, I gave that info verbatim to my dad and something began to happen. But I also suspect someone saw my complaint and helped.

Late on Friday afternoon, my dad got an email from Fastway Couriers. I immediately went to tracking and it seems indeed, there's a package on the way. Legit!

According to current tracking its in Fastway's warehouse. We expect delivery today. I will let you know what happens today as I am sitting on this.

Unfortunately, given the current state of play, I do not recommed doing business with these clowns again. Especially not when your service is this bad, and your MD/CEO brags on social media at the same time about his new luxury sports car. In the main I dislike people who flaunt their wealth, but that was just completely crass.
 
Delivered! I got photos from my parents confirming at least that the product is correctly delivered and undamaged.
Only took 4 1/2 months.
Still, no way to do business, not at all. I'd be fired if I treated my clients like this.

Thanks again for all your help. You folks are awesome!
 
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