What's new
Carbonite

Welcome to Carbonite! Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

General Discussion

ASUS South Africa

Junior Member
Verified Reseller
Rating - 0%
0   0   0
Joined
May 11, 2018
Messages
73
Reaction score
76
Points
535
Age
30
Hi, not sure if this is correct forum but must Asus laptop does not want to switch on. Tried taking the battery out and using AC power but no luck as well. Please provide assistance?

Sent from my SM-G960F using Tapatalk
PM Sent :)
 

SPWM

Junior Member
Rating - 100%
4   0   0
Joined
Dec 18, 2018
Messages
151
Reaction score
28
Points
345
Hi can you please inform me as to what diagnosis gets done when a dead Asus laptop is booked in for an assessment? Please bear in mind that when I booked the laptop in, it was a measure of last resort which means I did my own troubleshooting which in essence means that I know it's dead when booked in and for a technician to convey something obvious as this after 48 hours lapsed, is a bit disingeneous to say the least. So, in short I ask the question to be informed of what your diagnosis policy process entails when a laptop is booked in? Please enlighten me so that I know what I am paying for?

Thank you in advance.

Sent from my SM-G960F using Tapatalk
 

ASUS South Africa

Junior Member
Verified Reseller
Rating - 0%
0   0   0
Joined
May 11, 2018
Messages
73
Reaction score
76
Points
535
Age
30
Hi can you please inform me as to what diagnosis gets done when a dead Asus laptop is booked in for an assessment? Please bear in mind that when I booked the laptop in, it was a measure of last resort which means I did my own troubleshooting which in essence means that I know it's dead when booked in and for a technician to convey something obvious as this after 48 hours lapsed, is a bit disingeneous to say the least. So, in short I ask the question to be informed of what your diagnosis policy process entails when a laptop is booked in? Please enlighten me so that I know what I am paying for?

Thank you in advance.

Sent from my SM-G960F using Tapatalk
Good afternoon,

Thank you for reaching out to us, we're sorry to hear how the situation has been handled.

We've followed up with our internal service administration for more insight into the typical steps taken during diagnosis, the below is what was provided to us:

Our local service partners are Rectron and Ensure, once the item has been booked with them, their technician will conduct the basic steps below (specifically for
notebooks)
  1. Plug in the power cable and see if it powers on.
  2. If the unit still not powering when plugging in AC Adapter, unplug the battery.
  3. After unplugging the battery then plug in the AC Adapter and check if it powers on when pressing the power button.
  4. If the unit is still not powering on, then start with point of elimination, the technician would typically begin by disassembling the motherboard and then
    plug in the power cable then try to switch it on again (in order to eliminate the possibility of the chassis causing the issue)
  5. If still not powering on, the technician will then escalate to the european TSD team for additional tests and troubleshooting
As previously stated, the above is merely the basic steps that the technicians of our service partners would conduct.

We have sent you a PM to follow up on the issue that you have had in order to gain additional details to see if further assistance can be offered.

Kind regards,
ASUS South Africa.
 

SPWM

Junior Member
Rating - 100%
4   0   0
Joined
Dec 18, 2018
Messages
151
Reaction score
28
Points
345
Good afternoon,

Thank you for reaching out to us, we're sorry to hear how the situation has been handled.

We've followed up with our internal service administration for more insight into the typical steps taken during diagnosis, the below is what was provided to us:

Our local service partners are Rectron and Ensure, once the item has been booked with them, their technician will conduct the basic steps below (specifically for
notebooks)
  1. Plug in the power cable and see if it powers on.
  2. If the unit still not powering when plugging in AC Adapter, unplug the battery.
  3. After unplugging the battery then plug in the AC Adapter and check if it powers on when pressing the power button.
  4. If the unit is still not powering on, then start with point of elimination, the technician would typically begin by disassembling the motherboard and then
    plug in the power cable then try to switch it on again (in order to eliminate the possibility of the chassis causing the issue)
  5. If still not powering on, the technician will then escalate to the european TSD team for additional tests and troubleshooting
As previously stated, the above is merely the basic steps that the technicians of our service partners would conduct.

We have sent you a PM to follow up on the issue that you have had in order to gain additional details to see if further assistance can be offered.

Kind regards,
ASUS South Africa.
This was not done...I did the initial part already and expected them to do same with same result but no escalation took place.

Sent from my SM-G960F using Tapatalk
 

a3aan99

VIP
VIP Supporter
Rating - 100%
32   0   0
Joined
Apr 1, 2013
Messages
317
Reaction score
22
Points
1,035
Location
Pretoria
Hi There ASUS South Africa ASUS South Africa .

Really hoping you can be of assistance.

Toward the end of december one or our newly installed motherboards died on us. being pressed for time, year end and all, we bought a new motherboard and got sorted.

The motherboard was part of a built to order PC from an overseas supplier, and while I have the option to return this to the supplier, the shipping cost there does not justify the price of a new board.
The motherboard is still under warranty, and I have contacted a few of the distributors to find out:

  1. Will the warranty be honoured in south africa
  2. If above true then who will be the correct company to contact?

so far I have hit a wall, with the majority of the distributors saying if it "was not bought from them they cannot help me". further inquiry as to who then the correct company would be was also met by typical shrug and a "I don't know, why don't you try xyz company down the road"

so I guess i'm just asking really nicely to point me in the correct direction :)

Thanks in advance!
 

ASUS South Africa

Junior Member
Verified Reseller
Rating - 0%
0   0   0
Joined
May 11, 2018
Messages
73
Reaction score
76
Points
535
Age
30
Hi There ASUS South Africa ASUS South Africa .

Really hoping you can be of assistance.

Toward the end of december one or our newly installed motherboards died on us. being pressed for time, year end and all, we bought a new motherboard and got sorted.

The motherboard was part of a built to order PC from an overseas supplier, and while I have the option to return this to the supplier, the shipping cost there does not justify the price of a new board.
The motherboard is still under warranty, and I have contacted a few of the distributors to find out:

  1. Will the warranty be honoured in south africa
  2. If above true then who will be the correct company to contact?
so far I have hit a wall, with the majority of the distributors saying if it "was not bought from them they cannot help me". further inquiry as to who then the correct company would be was also met by typical shrug and a "I don't know, why don't you try xyz company down the road"

so I guess i'm just asking really nicely to point me in the correct direction :)

Thanks in advance!
Hi a3aan99,

Unfortunately our local distribution partners will not be able to offer any RMA service on grey imported if the product was not purchased locally, as it's an agreement between our head office in Taiwan and the distributor directly.

Our best recommendation would be to try contact the reseller that you purchased the component from in order to find out if you would be able to send back the faulty component, instead of the entire machine, some resellers might offer a 50% cover for shipping costs for RMA cases.

Kind regards,
ASUS South Africa.
 

ASUS South Africa

Junior Member
Verified Reseller
Rating - 0%
0   0   0
Joined
May 11, 2018
Messages
73
Reaction score
76
Points
535
Age
30
Good afternoon everyone,

Please note we are aware of the issue with the Anthem promo that our head office is running, currently
the link does not work and re-direct you to the correct landing page.

We are in discussion with them to resolve the issue asap!

Thank you.

58850
 

JollyJamma

Official Forum Dunce
VIP Supporter
Rating - 100%
40   0   0
Joined
Aug 22, 2011
Messages
5,020
Reaction score
1,357
Points
3,255
Location
Johannesburg, Parkhurst
ASUS South Africa ASUS South Africa

I'm looking to upgrade my FX505 GM-AL279T- laptop with RAM but I can't find a QVL for it.
I was going to go with the Kingston HyperX Impact HX426S15IB2/8, 8GB, DDR4-2666.

Which sticks do you suggest?

The laptop ASUS TUF FX505GM 15.6" FHD Gaming Laptop Intel i7-8750H, 8GB RAM, 1TB+256GB SSHD
 

Top Donors

$200.00
$145.00
$82.00
Top